Gathu
Well-Known Member
I have logged a ticket (HYG-118-39484) on the 3rd of August due to my connection jumping by 70 ms every night between 6 and 10 pm with speed graddually decreasing to almost non-existant at 8 pm and then gradually increasing again. I have provided pages and pages (really) of speedtest, ping and traceroute results. For the first three weeks i seem to have been passed from customer service agent to customer service agent each week and have to re-explain and give thought the speedtest, ect results again.
They opened an Openserve ticket, which the incompetent fools at Openserve just threw back at Afrihost again. Since the 25th of August Afrihost have not bothered to contact me again or help me any further. I was an Afrihost customer on and off since the good old dsl days and have always praised their good service and technical knowledge, but now I was rudely awakened to the decline in their service.
I hope that this complaint can at least get some reaction on this forum, but at this stage not holding my breath.
They opened an Openserve ticket, which the incompetent fools at Openserve just threw back at Afrihost again. Since the 25th of August Afrihost have not bothered to contact me again or help me any further. I was an Afrihost customer on and off since the good old dsl days and have always praised their good service and technical knowledge, but now I was rudely awakened to the decline in their service.
I hope that this complaint can at least get some reaction on this forum, but at this stage not holding my breath.
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