I had to pay R1998 cancellation fee. On a product that I didn't receive, and another product which their system decided to order on my behalf. There was only the 20GB CellC package in the order at that time.Any results?
Here's how it's progressing so far:
Ordered a 20GB CellC deal on 2018/10/26, 11:57, received 2 order emails, one for the 20GB and another for the 100GB.
Sent them an email on got response back at 2018/10/29, 20:40
Good day Rudi
Trust you are well and thank you fro your valued mail
Sincere apologies for the late response, we have a huge influx of mails.
I had a look at your account and noticed that the sim cards have both been sent out and they are at the courier depot.
Unfortunately we will not be able to cancel the 100G sim card and courier will not allow you to only take the 200G sim card on it's own.
You will have to reject the order when they deliver it to you and unfortunately sign up for another order
I actually don't see how he could not cancel the 100GB package since it hasn't been activated or RICA'd yet.
Sent an email to them about this and got the following back at 2018/10/29, 22:40
Yes, you will have to reject the whole order because it will come to you as 1 order under one waybill number so the courier will not be able to leave only one sim card with you.
Pure Internet Joy!
The refund takes too long and I ask them about it, get a response back on 2018/11/05, 15:14
Trust you are well
Please note that the accounts department will only be able to refund once the order gets to us.
We have sent a request to the courier to return the order back to us.
Ok so let's assume the courier messed up. I mean, why would Afrihost mess up? To wait 6 days for a return package is very long.
So, another 5 days later (2018/11/10, 14:24) and they still don't know anything about it. In fact, they now feel that the order is active and I am enjoying it every bit
I trust you are well.
On our side it shows these three fixed wireless packages.
Please confirm if all they are active or not.
Have a great day and please let me know if I can help with anything else!
They finally got the package from the courier, two week later. Not sure about this, perhaps they moved their HQ to ghana? This was on 2018/11/12, 22:01
Good day Rudi
Trust you are well
Please note that the order has been returned to us and the accounts department have been notified to process the refund of your money.
I do humbly apologize that this took long, we just have procedures to follow and the refund would not be processed until the order was received by us.
I do sincerely apologize for the inconvenience and frustration caused.
So, I got the following invoice on
CellC Promotion Cancellation Charge 59587282 2018-12-01 2018-12-31 R999.00
CellC Promotion Cancellation Charge 59587299 2018-12-01 2018-12-31 R999.00
And this is their response about the cancellation fee that they stole, I mean, deducted off my account
Thanks for your mail. You have been charged R1998.00 cancellation charge for 100GB CellC and 20GB CellC. Which you have requested cancellation on 2018-11-12. Both the service was signed up on 2018-10-26.
According to terms and conditions you are liable to pay the cancellation charge of R999.00 each.
So, yes, very chuffed with how Afrihost deals with this. SARS, DTI and the SAPS will have a field day with this one on Monday. I hope @AfriMan don't mind.