Dark Agent
Expert Member
- Joined
- Nov 30, 2008
- Messages
- 2,370
- Reaction score
- 274
I recently cancelled my telkom capped account and dsl line with telkom. I spoke to Afrihost live chat support and they told me everything fine on they side and will take 14 Working days. On they website said instant activation(I knew mine will be 14 Working days) so I continued, they said they will handle everything on your side.
http://www.afrihost.com/site/product/capped_dsl_bundles?src=website_nav
I applied on Sunday for 50GB and 1Mbps DSL, that same Monday I phoned to ask everything fine and any complications, the lady support said no issues and next week will be active. I waited for 1 week and phone them to ask if they going to physically come install or will be done automatically so I know if I need to tell someone to be at home, They said physically, again a lady and I told them I want the self install option as stated it my order, she said yes only line. Anyways I phone on Wednesday to query the estimated date and they said cannot because telkom is locked. I phone telkom and everything is perfect, only Closer plan 3 activated, no contracts and dsl can be given to another ISP. I phoned again and ask the issue, said telkom is not allowing them, I ask want must I do and why was no feedback provided on time. All they did was Apologize and cannot do anything, no suggested or anything.
They don't have a clue and told them to just cancel it. 5 different people I fought with, I got tired and said cancel everything.
I got this email:
I also told them to downgrade my Afrihost Hosting account and everything related. I phone telkom with my old reference number(Cancellation) and told them to Add ADSL 1Mbps again, surprise, 2 Working days I got my 1Mbps which when activated it got 2Mbps automatically. Thanks Telkom.
Now the issues start when I want my Refund with Afrihost they said 7 Working days. I paid them for the DSL Bundle which they could not render the service ,poor support and no customer feedback. When I got my DSL from telkom I just seen an R65 credit on my statement, I phone and a guy pickup, he said they never apply the credit to be reverse to your account on that amount. I thought to myself don't make a issue for that R65 and just continue hosting till end December and maybe have a R29 account backup data account just to use up the credit. But where did my DSL money? They said Monday 2 December, now 10 Working day they claim. I ask what will the credit be on, they said the original amount, But that included the R65 I spent
. I ask them to tell me what my refund amount going to be but have no clue.
Thank for the bad service Afrihost, Kind request will be get your support staff to know they work and be consistent.
I change to VPS cloud and its better service.
http://www.afrihost.com/site/product/capped_dsl_bundles?src=website_nav
I applied on Sunday for 50GB and 1Mbps DSL, that same Monday I phoned to ask everything fine and any complications, the lady support said no issues and next week will be active. I waited for 1 week and phone them to ask if they going to physically come install or will be done automatically so I know if I need to tell someone to be at home, They said physically, again a lady and I told them I want the self install option as stated it my order, she said yes only line. Anyways I phone on Wednesday to query the estimated date and they said cannot because telkom is locked. I phone telkom and everything is perfect, only Closer plan 3 activated, no contracts and dsl can be given to another ISP. I phoned again and ask the issue, said telkom is not allowing them, I ask want must I do and why was no feedback provided on time. All they did was Apologize and cannot do anything, no suggested or anything.
They don't have a clue and told them to just cancel it. 5 different people I fought with, I got tired and said cancel everything.
I got this email:
I also told them to downgrade my Afrihost Hosting account and everything related. I phone telkom with my old reference number(Cancellation) and told them to Add ADSL 1Mbps again, surprise, 2 Working days I got my 1Mbps which when activated it got 2Mbps automatically. Thanks Telkom.
Now the issues start when I want my Refund with Afrihost they said 7 Working days. I paid them for the DSL Bundle which they could not render the service ,poor support and no customer feedback. When I got my DSL from telkom I just seen an R65 credit on my statement, I phone and a guy pickup, he said they never apply the credit to be reverse to your account on that amount. I thought to myself don't make a issue for that R65 and just continue hosting till end December and maybe have a R29 account backup data account just to use up the credit. But where did my DSL money? They said Monday 2 December, now 10 Working day they claim. I ask what will the credit be on, they said the original amount, But that included the R65 I spent
. I ask them to tell me what my refund amount going to be but have no clue.Thank for the bad service Afrihost, Kind request will be get your support staff to know they work and be consistent.
I change to VPS cloud and its better service.
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