Afrihost Uncapped ADSL Feedback (Pt2)

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cschutte said:
AfriMan, I spoke too quickly. The following email was received at 307 this morning:

"Thanks for the email.

Please note, as per your request your package has been
successfully changed to 50GB Capped DSL Data.
but then because you have already being billed on your
Business DSL package, this change will only be effective
from the 1st of March 2014.

Please do not hesitate to contact us, should your require further assistance.

Regards
Itumeleng MakuaAfrihost.com
Pure Internet Joy!"

Itumeleng had misread the emails, and had undone all your hard work from last night. I am now back on a 50gb capped account... As Itumeleng puts it: "Pure Internet Joy..."

Can you please help again?
Click to expand...

Not sure what's happening there. Could be broken telephone between a previous ticket and what we discussed last night.

From what I can see, you should be back on business again already.

Drop me a PM if you not seeing the change in CLientZone as you should :(
 
@AfriReps

Could you please assist? After being fed up for the shaping I decided I'd move to a capped account, I did not want another month of shapping, so I signed up for a 100Gig Capped 10Mbps account. I then received an SMS that it would take "up to 48hrs" to upgrade to 10Mbps. It has now been 96+ hours and nothing has changed. I spoke to support yesterday and they said I should wait another 24hrs, thats up by 11 AM and it seems still nothing will have changed. Could you please look what's going on?
 
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ScreamerRSA said:
@AfriReps

Could you please assist? After being fed up for the shaping I decided I'd move to a capped account, I did not want another month of shapping, so I signed up for a 100Gig Capped 10Mbps account. I then received an SMS that it would take "up to 48hrs" to upgrade to 10Mbps. It has now been 96+ hours and nothing has changed. I spoke to support yesterday and they said I should wait another 24hrs, thats up by 11 AM and it seems still nothing will have changed. Could you please look what's going on?
Click to expand...

Sorry to hear that. I'm assuming that this is a line upgrade and the data change is not really related.

But actually please PM me with the details and I'll get this sorted out for you.
 
AfriMan said:
Sorry to hear that. I'm assuming that this is a line upgrade and the data change is not really related.

But actually please PM me with the details and I'll get this sorted out for you.
Click to expand...

Correct just line change. Pm sent :)
 
TwilightWalker said:
Hey Afriman, are there any issues in Cape Town 021 712 **** area? I'm getting all around slow speed.

Ping statistics for 74.125.233.52:
Packets: Sent = 83, Received = 80, Lost = 3 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 332ms, Maximum = 1227ms, Average = 728ms

Tracing route to www.google.com [74.125.233.50]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.10.1
2 872 ms 743 ms 783 ms 105-236-8-65-esr-lo.mtnbusiness.co.za [105.236.8
.65]
3 763 ms 507 ms 442 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 982 ms 965 ms 1003 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 533 ms 550 ms 309 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 522 ms 577 ms 408 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 440 ms 547 ms 597 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 589 ms 661 ms 557 ms 41.181.139.109
9 * 1442 ms 1089 ms 72.14.194.74
10 1208 ms 957 ms 1071 ms 64.233.174.21
11 913 ms 743 ms 856 ms jnb01s01-in-f18.1e100.net [74.125.233.50]

Trace complete.

I tried the Afrihost tool but got no results, I'm guessing this is an exchange issue but thought I'd check with you.
Click to expand...

The 2nd hop would indicate a problem with the exchange, yes.
 
'Made the jump to Business uncapped. Life's too short to have to deal with shaping ;) Excited to see how it runs when I get home this evening. Thanks Afriman & team for the support on this thread.
 
I switched to afrihost a week ago (from mweb) thanks to so many recommendations... but, is Afrihost's shaping usually this aggressive:
Shaping Policy: 18.8% Download/ 6.25% P2P

This is insane and has been like this for the last 2 days. I feel like I'm back on dialup.
Also, why is the news server (presumably on their own local network) also subject to these policies?
 
Cairbre said:
I switched to afrihost a week ago (from mweb) thanks to so many recommendations... but, is Afrihost's shaping usually this aggressive:
Shaping Policy: 18.8% Download/ 6.25% P2P

This is insane and has been like this for the last 2 days. I feel like I'm back on dialup.
Also, why is the news server (presumably on their own local network) also subject to these policies?
Click to expand...

All downloads including the news server is shaped unfortunately. It should get better later in the day so try and schedule downloads to run through the night. But Afrihost has ordered additional capacity so it should get better. When that capacity arrives who knows, not even Afriman, all we know is some time February.
 
TwilightWalker said:
All downloads including the news server is shaped unfortunately. It should get better later in the day so try and schedule downloads to run through the night. But Afrihost has ordered additional capacity so it should get better. When that capacity arrives who knows, not even Afriman, all we know is some time February.
Click to expand...

Last night I waited until 22h30... nothing.
 
TwilightWalker said:
I had to wikipedia that. :) But everything is running fine now, 2nd hop on tracert is now 81ms.
Hopefully it was just a short term issue last night.
Click to expand...

You're not alone, I too find myself on Wiki after AfriMan says something. His brain stores a strange amount of data ;)
Anyway, 81ms is still a bit high for the exchange :( Keep monitoring and keep us posted!
 
cerebos said:
'Made the jump to Business uncapped. Life's too short to have to deal with shaping ;) Excited to see how it runs when I get home this evening. Thanks Afriman & team for the support on this thread.
Click to expand...

Awesome!
The switch over to Business will take place at midnight tonight, from from 0:01 tomorrow morning you'll be on Business.
 
Cairbre said:
I switched to afrihost a week ago (from mweb) thanks to so many recommendations... but, is Afrihost's shaping usually this aggressive:
Shaping Policy: 18.8% Download/ 6.25% P2P

This is insane and has been like this for the last 2 days. I feel like I'm back on dialup.
Also, why is the news server (presumably on their own local network) also subject to these policies?
Click to expand...

What area are you in?
We only shape P2P and downloads, realtime services are never shaped.
 
AfriGuy said:
What area are you in?
We only shape P2P and downloads, realtime services are never shaped.
Click to expand...
Fourways

It took me about 20 minutes to download an update to teamspeak earlier. That's quite lame when everyone is waiting on you to start the game. Also, I'm completely unable to stream from twitch.tv, is this also shaped then?
 
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