Afrihost Uncapped ADSL Feedback (Pt2)

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HapticSimian said:
Shaping went from nothing, to 75%, to 18.8% in the space of about 3 minutes. That's not the signature of a terribly dynamic or intelligent system.

Further, to raise an old issue again: I have a 4mb uncapped account largely for the sake of convenience and not having to monitor bandwidth. I've been at or around the 200GB mark once or twice, but most months my usage is around a 100 or so. How the **** is it fair that I get treated the same as some clown who permanently has 50 torrents queued?

Honestly wish you'd desist with the horse manure, Afrihost.
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This was a problem with the MTN switch in the beginning too, EVERYONE was getting shaped, to hell because people were torrenting 24/7. I also average ~100ish a month and that is a lot in steam/youtube. They eventually got it right. But now I think they messed it up again without admitting it. Transparency not a policy of theirs anymore :(

Shape the people responsible, don't make everyone suffer.
 
So what is actually being done to solve the issue other than shaping so that a 100mb file takes 5 hours to download? All i can see is Afrihost monitoring the network.

But what is the underlying cause? Why now all a sudden? Has afrihost requested IPC capacity?

I agree with Type RSA. I have atleast 10 people that moved over to afrihost because of me, now I am disappointed in the amount we are being shaped.
 
Nah i think this is the end of my relationship with Afrihost

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Who else is quite good that I can go to? OpenWeb??
 
pjjdp said:
What I don't get is that Afriman and Afriguy says that shaping is overall. They look at the whole system and not individuals. So why is everyone shaped differently.
I was shaped 15% and 6.25% last night.

Right now: 07:57,
Shaping Policy: No Shaping Applied
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We don't make a call as management or network engineers. Our system has a dynamic profile manager, that determines exactly the least possible number of clients who need to be shaped, and to the least possible extent, to manage the current demand within the available capacity (specifically on each IPC). This is so that we don't drive contention to maximum which results in horrible throughput and high latency. Our intention is always to deliver the very best possible experience under the specific circumstances.
 
AfriMan said:
We don't make a call as management or network engineers. Our system has a dynamic profile manager, that determines exactly the least possible number of clients who need to be shaped, and to the least possible extent, to manage the current demand within the available capacity (specifically on each IPC). This is so that we don't drive contention to maximum which results in horrible throughput and high latency. Our intention is always to deliver the very best possible experience under the specific circumstances.
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I do understand that, but how in the hell can the usage be so extreme for more than a week now that everyone has to be shaped like this constantly??

Shaping Policy: 25% Download/ 6.5% P2P

This cannot be GTA5 and IOS7 anymore, there is something else going on here. And I must admit, I do not like it.. It is not on if a Java update of 896kb takes 50 seconds to complete ffs man!!!
 
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Type RSA said:
Nah i think this is the end of my relationship with Afrihos

Who else is quite good that I can go to? OpenWeb??
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Ag dankie man, jy my nou net gekry om met Afrhost op te sign???

@Afriman
I have to say I just signed up, and all I have to say is I'm not impressed. After what was an atrocious sign up, having to constantly deal with Telkom myself. Afrihost just never helped me other than saying, "We will log a call" and never even following up. What happened to "We will sort you out"??? :(

Now this????

Can't really do anything except browse the web and play online with an erratic ping! Not really what I thought I wanted uncapped for.

Edit: BTW I'm on 3.79 gig and I am being shaped to dial up speeds!!!
 
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ScreamerRSA said:
Ag dankie man, jy my nou net gekry om met Afrhost op te sign???

@Afriman
I have to say I just signed up, and all I have to say is I'm not impressed. After what was an atrocious sign up, having to constantly deal with Telkom myself. Afrihost just never helped me other than saying, "We will log a call" and never even following up. What happened to "We will sort you out"??? :(

Now this????

Can't really do anything except browse the web and play online with an erratic ping! Not really what I thought I wanted uncapped for.
Click to expand...

En jou usage is nou eers op 3.9GB. So hulle shape die hele land broken. Dink hulle praat bs oor die hele IOS7 ding, was maar net maklik om dit as n verskoning te gebruik. Jammer man
 
Type RSA said:
En jou usage is nou eers op 3.9GB. So hulle shape die hele land broken. Dink hulle praat bs oor die hele IOS7 ding, was maar net maklik om dit as n verskoning te gebruik. Jammer man
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I ok, moenie laat dit weer gebeur nie :D. So by wie sluit ons nou aan? OpenWeb?
 
HapticSimian said:
Shaping went from nothing, to 75%, to 18.8% in the space of about 3 minutes. That's not the signature of a terribly dynamic or intelligent system.

Further, to raise an old issue again: I have a 4mb uncapped account largely for the sake of convenience and not having to monitor bandwidth. I've been at or around the 200GB mark once or twice, but most months my usage is around a 100 or so. How the **** is it fair that I get treated the same as some clown who permanently has 50 torrents queued?

Honestly wish you'd desist with the horse manure, Afrihost.
Click to expand...

I don't see how this translates as dishonesty or "horse manure", as you choose to put it. That is the reality of what's happening. We are working on how best to manage this. If you're determined to formulate your own theories, I guess that it your prerogative.

We generally shape according to usage profile, but when there is an exceptionally high demand as there currently is, we may shape everyone to the maximum extent possible to protect the network. But generally someone who's using bandwidth more aggressively would be shaped more aggressively.

When we have problems with our shaping, we tell our clients, and I've always been up front about it here in the forums. When IPC goes down, you always hear it first from me. It's very sad to be accused of dishonesty - when I truly believe we are the most open and accountable ISP (if not company).
 
ScreamerRSA said:
Ag dankie man, jy my nou net gekry om met Afrhost op te sign???

@Afriman
I have to say I just signed up, and all I have to say is I'm not impressed. After what was an atrocious sign up, having to constantly deal with Telkom myself. Afrihost just never helped me other than saying, "We will log a call" and never even following up. What happened to "We will sort you out"??? :(

Now this????

Can't really do anything except browse the web and play online with an erratic ping! Not really what I thought I wanted uncapped for.

Edit: BTW I'm on 3.79 gig and I am being shaped to dial up speeds!!!
Click to expand...

Ek hety ook my neef twee dae terug oortuig Afrihost is die beste, nou lyk ek soos n Po**hol.
 
ScreamerRSA said:
Ag dankie man, jy my nou net gekry om met Afrhost op te sign???

@Afriman
I have to say I just signed up, and all I have to say is I'm not impressed. After what was an atrocious sign up, having to constantly deal with Telkom myself. Afrihost just never helped me other than saying, "We will log a call" and never even following up. What happened to "We will sort you out"??? :(

Now this????

Can't really do anything except browse the web and play online with an erratic ping! Not really what I thought I wanted uncapped for.

Edit: BTW I'm on 3.79 gig and I am being shaped to dial up speeds!!!
Click to expand...

Sorry to hear that your service experience has been poor. We should be following up with logged service faults and giving you progressive feedback as we receive it from Telkom. Drop me a PM and I'll look into this.

Are you sure that you are being shaped? Did you confirm this in ClientZone. I'll check this for you in ClientZone :(
 
AfriMan said:
I don't see how this translates as dishonesty or "horse manure", as you choose to put it. That is the reality of what's happening. We are working on how best to manage this. If you're determined to formulate your own theories, I guess that it your prerogative.
Click to expand...
Who said anything about dishonesty? Your quality of service has however been utter garbage for a week now.

AfriMan said:
We generally shape according to usage profile, but when there is an exceptionally high demand as there currently is, we may shape everyone to the maximum extent possible to protect the network. But generally someone who's using bandwidth more aggressively would be shaped more aggressively.
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As exceptionally high demand for what? By whom? To the extent of ruining EVERY HOME UNCAPPED USER'S EXPERIENCE?! Fix it, for pete's sake! Your home uncapped accounts had been performing excellently for the longest time, regardless time of day. At present, they aren't. Stop expecting people to be satisfied with that, and start figuring out how to return the product to its previous levels of excellence.

AfriMan said:
When we have problems with our shaping, we tell our clients, and I've always been up front about it here in the forums. When IPC goes down, you always hear it first from me. It's very sad to be accused of dishonesty - when I truly believe we are the most open and accountable ISP (if not company).
Click to expand...
Almost as sad as seeing a paid-for product being reduced to a goddamned joke, and only being offered placatory platitudes in response.
 
Prof.Merlin said:
So what is actually being done to solve the issue other than shaping so that a 100mb file takes 5 hours to download? All i can see is Afrihost monitoring the network.

But what is the underlying cause? Why now all a sudden? Has afrihost requested IPC capacity?

I agree with Type RSA. I have atleast 10 people that moved over to afrihost because of me, now I am disappointed in the amount we are being shaped.
Click to expand...

We are seeing increased demand spiking more that any trends we had previously noted. We don't believe that this is a permanent trend, and we are also auditing every aspect of our system to ensure that we are managing the demand as efficiently as possible.

Truly sorry to hear that you are disappointed. We've had very few issues for a very long time, and we don't expect the current demand issue will be with us for much longer.
 
HapticSimian said:
As exceptionally high demand for what? By whom? To the extent of ruining EVERY HOME UNCAPPED USER'S EXPERIENCE?! Fix it, for pete's sake! Your home uncapped accounts had been performing excellently for the longest time, regardless time of day. At present, they aren't. Stop expecting people to be satisfied with that, and start figuring out how to return the product to its previous levels of excellence.
Click to expand...

I agree 100%
 
AfriMan said:
Sorry to hear that your service experience has been poor. We should be following up with logged service faults and giving you progressive feedback as we receive it from Telkom. Drop me a PM and I'll look into this.

Are you sure that you are being shaped? Did you confirm this in ClientZone. I'll check this for you in ClientZone :(
Click to expand...

Jip, just like anyone else, just confirmed now in ClientZone - Shaping Policy: 25% Download/ 6.5% P2P.

Will send you a pm, thanks.
 
HapticSimian said:
Who said anything about dishonesty? Your quality of service has however been utter garbage for a week now.


As exceptionally high demand for what? By whom? To the extent of ruining EVERY HOME UNCAPPED USER'S EXPERIENCE?! Fix it, for pete's sake! Your home uncapped accounts had been performing excellently for the longest time, regardless time of day. At present, they aren't. Stop expecting people to be satisfied with that, and start figuring out how to return the product to its previous levels of excellence.


Almost as sad as seeing a paid-for product being reduced to a goddamned joke, and only being offered placatory platitudes in response.
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Firstly, I think it's always a good idea to limit your comments to your own experience. To speak on behalf of every single uncapped user is a bit of a stretch. We're still seeing many users (as in tens of thousands) getting normal service on their Uncapped, Business Uncapped and Capped accounts without hassles.

Secondly, what we're talking about is shaping, and nothing else. Yes, we regret that we have to shape as much as we've had to in the past few days, but we're still giving the entire network capacity over to our clients, and we're doing our best to manage their experience while there is high demand. What is it that we're not doing that you feel should be done? Should we be issuing letters or warnings? Should we start throttling? We're completely open to your suggestions here.

Lastly, remember that everything that was happening before Thursday is still happening. Exchanges are still congested, lines are still faulty. There can still be a multitude of issues contributing to a poor experience and we need to be methodical and ensure that we address each issue systematically to eliminate any possible causes.

But as I said, if you have some theories to offer about what's happening and how you think this should have been handled better, please let me know, I am always open to constructive feedback :)
 
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