Keep me posted!
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Afrihost Uncapped ADSL Feedback (Pt2)
- Thread starter bwana
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Keep me posted!
Yeah my realtime speeds are ok now. But it would have been a completely different story if I ran the tracert before the shaping started again today. My ping is fine now, it is just crap until everyone gets shaped. Can see it go down the more they shape users.
Please see my post here http://mybroadband.co.za/vb/showthr...back-(Pt2)?p=11245623&viewfull=1#post11245623
Please see my post here http://mybroadband.co.za/vb/showthr...back-(Pt2)?p=11245623&viewfull=1#post11245623
Noted thanks. If you look at one of my previous posts, you will see that it is not my line and or exchange.
And you are 100% correct that the posts are made out of extreme frustration. I have never ever had any issues with AfriHost and have raved about you and your service at every opportunity. Please just understand that it is very difficult for us to now buy into this higher demand thing that has been ongoing for 2 weeks.
There may not have been a potential issue when posting, however looking at your posts could indicate a potential line/ exchange issue too
Now I'm not trying to pass the blame here onto infrastructure, just looking at all of the potential issue.If you are currently being shaped please PM me your account info so I can take a look at this.
WRT to the high demand - while it is still being experienced it needs to be seen as a valid point. Usage demand changes all the time - we just need to have it figured out who, where and why this is happening. This is the feedback that I'm currently waiting on.
Please PM me in the mean time though.
There may not have been a potential issue when posting, however looking at your posts could indicate a potential line/ exchange issue too
If you are currently being shaped please PM me your account info so I can take a look at this.
WRT to the high demand - while it is still being experienced it needs to be seen as a valid point. Usage demand changes all the time - we just need to have it figured out who, where and why this is happening. This is the feedback that I'm currently waiting on.
Please PM me in the mean time though.
Thank you for the reply. PM sent
Orihalcon
Expert Member
Too the folks that questioned my post; no I don't think we should just accept the current level of shaping, but I don't think that constantly bitching about it will help matters much either.
I'm content to suffer through these periods and wait a good while for Afrihost to fix this and come to some solution. Why would I be patient? Because of all those months of great service, great feedback and personal customer support. Afrihost has come a long way since they began, throttling windows, the MTN switch over etc. and through it all they have been open and played cards face up so to speak. I have no reason to doubt them when they say that their guys are working on it.
Now with that said I would suggest that Afrihost takes another look at how traffic from Hulu/Netflix/Twitch get's routed. Why? Because thank's to a friend who let me test with this Mweb account and trail Openweb account I can say with certainty that the traffic is not handled equally.
On Afrihost my line averages out to 120kB/s when streaming - on medium or high this causes stuttering to no end. Switching to either OpenWeb or Mweb fixes this problem quite handily and speeds average out to 280kB/s. What's more is that using my capped 1gb Afri account my streaming speed is also around the 250kB - 300kB per second mark. The streaming traffic from these sites on home uncapped needs to be given the once over again
I'm content to suffer through these periods and wait a good while for Afrihost to fix this and come to some solution. Why would I be patient? Because of all those months of great service, great feedback and personal customer support. Afrihost has come a long way since they began, throttling windows, the MTN switch over etc. and through it all they have been open and played cards face up so to speak. I have no reason to doubt them when they say that their guys are working on it.
Now with that said I would suggest that Afrihost takes another look at how traffic from Hulu/Netflix/Twitch get's routed. Why? Because thank's to a friend who let me test with this Mweb account and trail Openweb account I can say with certainty that the traffic is not handled equally.
On Afrihost my line averages out to 120kB/s when streaming - on medium or high this causes stuttering to no end. Switching to either OpenWeb or Mweb fixes this problem quite handily and speeds average out to 280kB/s. What's more is that using my capped 1gb Afri account my streaming speed is also around the 250kB - 300kB per second mark. The streaming traffic from these sites on home uncapped needs to be given the once over again
There may not have been a potential issue when posting, however looking at your posts could indicate a potential line/ exchange issue too
If you are currently being shaped please PM me your account info so I can take a look at this.
WRT to the high demand - while it is still being experienced it needs to be seen as a valid point. Usage demand changes all the time - we just need to have it figured out who, where and why this is happening. This is the feedback that I'm currently waiting on.
Please PM me in the mean time though.
Hi AfriGuy. That one has hit the nail on the head. We all know there is higher demand than usual, nobody is disputing that point. The where, why and how is what we need to understand. Unless we as customers can understand what is going on and how long this will be for, we have to operate under the facts that we know. Which is that this has been ongoing for two weeks with no improvement, if anything it has gotten worse with no clear cause.
I was considering upping my account to a 4Mb bundle. But at this stage it is an extremely difficult decision. Once again thanks for the feedback, it is appreciated and let's hope we can get a clearer picture of what is going on.
Too the folks that questioned my post; no I don't think we should just accept the current level of shaping, but I don't think that constantly bitching about it will help matters much either.
I'm content to suffer through these periods and wait a good while for Afrihost to fix this and come to some solution. Why would I be patient? Because of all those months of great service, great feedback and personal customer support. Afrihost has come a long way since they began, throttling windows, the MTN switch over etc. and through it all they have been open and played cards face up so to speak. I have no reason to doubt them when they say that their guys are working on it.
Now with that said I would suggest that Afrihost takes another look at how traffic from Hulu/Netflix/Twitch get's routed. Why? Because thank's to a friend who let me test with this Mweb account and trail Openweb account I can say with certainty that the traffic is not handled equally.
On Afrihost my line averages out to 120kB/s when streaming - on medium or high this causes stuttering to no end. Switching to either OpenWeb or Mweb fixes this problem quite handily and speeds average out to 280kB/s. What's more is that using my capped 1gb Afri account my streaming speed is also around the 250kB - 300kB per second mark. The streaming traffic from these sites on home uncapped needs to be given the once over again
Uhm.... that's exactly what I've been saying.
Real-time protocols = Netflix; and I am not getting what it should be.
For a lot of the guys, myself included, not knowing what is going on and having to sit back twiddling thumbs is immensely frustrating. Whether that is because of a lot of the guys on here being technically minded or the instant gratification society we live in I'm not sure. But a little clarity on the situation and some middle ground, in my humble opinion, would go a long way to relieving frustration and restoring some faith.
Orihalcon
Expert Member
And I agree. When the network is quiet I can stream perfectly. From anywhere.
As soon as things get a bit busy it seems these sites' streaming goes to hell. During these times I can still stream perfectly from Youtube mind you...
So I feel it is just the routing and handling of live streaming traffic from these sites that need to be looked at again.
ThEoFuLeS
Well-Known Member
Hi AfriGuy/Afriman
Can you please explain this, because I hardly download....... 76GB in a month and im shaped... NO NO NO
Can you please explain this, because I hardly download....... 76GB in a month and im shaped... NO NO NO
pjjdp
Expert Member
Welcome to the club
thomascmyk
Well-Known Member
I used 30 gigs on my 10 meg line and am shaped the same as you... LEKKER
Hummercellc
Expert Member
If you had bothered reading Afrihost's Term & Conditions, you would have seem all accounts are shaped regardless of usage, but rather by over all network demand/usage at IPC level. If the IPC (DBN, JHB & CPT) are nearing capacity Afrihost shape certain protocols to alleviate congestion. Even if you have only used 1GB you will be shaped. It is just how the system works.
If you don't want to be shaped, change to a Business Uncapped package. Simple.
For 13GB (assuming usage is always less than 75GB on the 2Mb account), it's a much better idea to get Afrihost's capped product.
Too the folks that questioned my post; no I don't think we should just accept the current level of shaping, but I don't think that constantly bitching about it will help matters much either.
I'm content to suffer through these periods and wait a good while for Afrihost to fix this and come to some solution. Why would I be patient? Because of all those months of great service, great feedback and personal customer support. Afrihost has come a long way since they began, throttling windows, the MTN switch over etc. and through it all they have been open and played cards face up so to speak. I have no reason to doubt them when they say that their guys are working on it.
Now with that said I would suggest that Afrihost takes another look at how traffic from Hulu/Netflix/Twitch get's routed. Why? Because thank's to a friend who let me test with this Mweb account and trail Openweb account I can say with certainty that the traffic is not handled equally.
On Afrihost my line averages out to 120kB/s when streaming - on medium or high this causes stuttering to no end. Switching to either OpenWeb or Mweb fixes this problem quite handily and speeds average out to 280kB/s. What's more is that using my capped 1gb Afri account my streaming speed is also around the 250kB - 300kB per second mark. The streaming traffic from these sites on home uncapped needs to be given the once over again
Thanks for your straight up, honest feedback and patience. It's much appreciated
To touch on Netflix, Hulu etc streaming - it's hard for us to officially support these types of streaming services due to the current country restrictions. Traffic can be routed fairly differently depending on the method to access the services.
We have done our best to accommodate Hulu/ Netflix but I'm afraid (at this stage at least) we can't officially support them
Orihalcon
Expert Member
Thanks for your straight up, honest feedback and patience. It's much appreciated
To touch on Netflix, Hulu etc streaming - it's hard for us to officially support these types of streaming services due to the current country restrictions. Traffic can be routed fairly differently depending on the method to access the services.
We have done our best to accommodate Hulu/ Netflix but I'm afraid (at this stage at least) we can't officially support them
Well then...in that case...what about twitch
I just threw Hulu and NetFlix in the mix because it's also a streaming problem which seems to be similar in nature to what is being experienced on Twitch.I know that since UnoTelly and various DNS services are needed for Hulu an Netflix to be used it is difficult to accommodate that.
So fix mah twitch please hehe
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