thomascmyk
Well-Known Member
yeah i did that once and the next time I went into clientzone the feature was gone and only paid options were left.
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Afrihost Uncapped ADSL Feedback (Pt2)
- Thread starter bwana
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Where did you go if I may ask? How is the experience there?
+100000000000000000
This has been covered a few times in this thread.
The reason shaping is being seen implemented a bit more aggressively is due to an increase in demand on our network. While we almost have certainly signed up new clients to our ADSL network we have enough capacity to cover this.
Shaping is there to protect the network again congestion, so P2P and non-realtime services are being shaped to ensure realtime services are left unshaped
This has been covered a few times in this thread.
The reason shaping is being seen implemented a bit more aggressively is due to an increase in demand on our network. While we almost have certainly signed up new clients to our ADSL network we have enough capacity to cover this.
Shaping is there to protect the network again congestion, so P2P and non-realtime services are being shaped to ensure realtime services are left unshaped
Afriguy.....the last I'll say about this. Shaping is not being implemented a BIT more aggresively. It's coming down like a ton of bricks. Normally we could have expected anywhere from 12 - 18 hours of no or very little shaping. Now we are sitting at 7 odd hours(estimate) unshaped, a couple lightly shaped and 12 hours shaped to death. And we have no idea why....because there hasn't been much transparency.
I am not going to quote the various posts you made stating that this was temporary....2 weeks is not temporary, its catastrophic and it's getting worse. Please see this from our point of view, we signed up more customers, we have enough capacity, we are shaping you into the ground.......how are we supposed to believe you? Yes we are all aware of the AUP and the measures available to keep the network running, it is valid and fair. However it is starting to feel that you guys are hiding behind this. Which is sad, because the fact that you didn't made you unique.
Please don't take this as personal or an attack, it is pure constructive criticism. I would dearly like to order a MIFI device and sim from you, and recommend this and the ADSL services to other people, hell, I just sent a friend to you guys, now I look like a proper chop. I'll give you guys another month, you've definitely earned that much. But if the situtation does not improve you are going to lose a LOT of customers.
Once again thanks for you're hard work....now a little less spin and some more hard info please
Afriguy.....the last I'll say about this. Shaping is not being implemented a BIT more aggresively. It's coming down like a ton of bricks. Normally we could have expected anywhere from 12 - 18 hours of no or very little shaping. Now we are sitting at 7 odd hours(estimate) unshaped, a couple lightly shaped and 12 hours shaped to death. And we have no idea why....because there hasn't been much transparency.
I am not going to quote the various posts you made stating that this was temporary....2 weeks is not temporary, its catastrophic and it's getting worse. Please see this from our point of view, we signed up more customers, we have enough capacity, we are shaping you into the ground.......how are we supposed to believe you? Yes we are all aware of the AUP and the measures available to keep the network running, it is valid and fair. However it is starting to feel that you guys are hiding behind this. Which is sad, because the fact that you didn't made you unique.
Please don't take this as personal or an attack, it is pure constructive criticism. I would dearly like to order a MIFI device and sim from you, and recommend this and the ADSL services to other people, hell, I just sent a friend to you guys, now I look like a proper chop. I'll give you guys another month, you've definitely earned that much. But if the situtation does not improve you are going to lose a LOT of customers.
Once again thanks for you're hard work....now a little less spin and some more hard info please
Very well said, goes for most of us I would think.
Agreed, I am willing to see how next month goes. but that is it. if it doesn't improve then I will add my lil bit of bandwidth back into their pool.
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frobbertze
Well-Known Member
Also want to touch on Turbocharging quickly. Are you guys aware of the feature?
It unshapes your account, there are 5 free turbocharges per month (or 300 mins) so if you guys need to urgently download something you can hit the Turbocharge button in your ClientZone
I just want to mention something on the turbocharged option as well. Twice when using it my downloads only picked up half an hour after activating it and the third time I could not see any change in the line speed at all.
cryptic1
Expert Member
What a pleasure to switch pc and there's shaping 
HapticSimian
Honorary Master
This has been covered a few times in this thread.
The reason shaping is being seen implemented a bit more aggressively is due to an increase in demand on our network. While we almost have certainly signed up new clients to our ADSL network we have enough capacity to cover this.
Shaping is there to protect the network again congestion, so P2P and non-realtime services are being shaped to ensure realtime services are left unshaped
I really don't see the utility in Afrihost consistently downplaying the significance of what's played out over the last week and a half or so. I find it insulting, frankly, that you would refer to shaping being 'a bit more aggressive' when a product which has been superb for months on end has effectively been ruined.
As for your turbocharge facility I'll again repeat myself: I've not needed to make use of it once since introduction; to suggest I do so now does not, in any way, shape or form, address the fact that your home uncapped product has tanked from what it was a short two weeks ago.
Afriguy.....the last I'll say about this. Shaping is not being implemented a BIT more aggresively. It's coming down like a ton of bricks. Normally we could have expected anywhere from 12 - 18 hours of no or very little shaping. Now we are sitting at 7 odd hours(estimate) unshaped, a couple lightly shaped and 12 hours shaped to death. And we have no idea why....because there hasn't been much transparency.
I am not going to quote the various posts you made stating that this was temporary....2 weeks is not temporary, its catastrophic and it's getting worse. Please see this from our point of view, we signed up more customers, we have enough capacity, we are shaping you into the ground.......how are we supposed to believe you? Yes we are all aware of the AUP and the measures available to keep the network running, it is valid and fair. However it is starting to feel that you guys are hiding behind this. Which is sad, because the fact that you didn't made you unique.
Please don't take this as personal or an attack, it is pure constructive criticism. I would dearly like to order a MIFI device and sim from you, and recommend this and the ADSL services to other people, hell, I just sent a friend to you guys, now I look like a proper chop. I'll give you guys another month, you've definitely earned that much. But if the situtation does not improve you are going to lose a LOT of customers.
Once again thanks for you're hard work....now a little less spin and some more hard info please
We need the feedback, so every post here is appreciated!
Our team are still looking into every avenue to try and relax the shaping - I'm waiting for feedback on this, and as promised, the moment I hear anything I'll have it passed on.
We haven't tried to downplay this though, we can very well see that judging by the comments on this thread that we need to check things out. We're doing this.
While we fully understand that the accounts have been performing on an almost unshaped basis it's frustrating to see them be shaped now. Again, this is something we're looking into.
I'm simply suggesting the turbocharge to lift the shaping if content needs to be download, I didn't say that's was a permanent solution.
ajules
Expert Member
Out of interest have you seen an unusual amount of new uncapped activations at Afrihost this past month given the situation at M-Web?
bumbledore
Senior Member
- Joined
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Sorry to bump a reply from ages ago (relatively speaking)
But the answer - from my experience - is a resounding no.
My experience is exactly the same as yours. Netflix on MWEB 10mbps was awesome, 1080p all the time. Netflix on AfriHost - 360p and timeouts.
But the answer - from my experience - is a resounding no.
My experience is exactly the same as yours. Netflix on MWEB 10mbps was awesome, 1080p all the time. Netflix on AfriHost - 360p and timeouts.
I posted a bit on this earlier
To touch on Netflix, Hulu etc streaming - it's hard for us to officially support these types of streaming services due to the current country restrictions. Traffic can be routed fairly differently depending on the method to access the services.
We have done our best to accommodate Hulu/ Netflix but I'm afraid (at this stage at least) we can't officially support them
What do your HTTP downloads look like?
Try restarting your newsreader and see if it makes any difference
HapticSimian
Honorary Master
It most assuredly feels like you've been downplaying things, ever since the sheen of blaming iFans for the sudden slowdown wore off. And no, I wouldn't go so far as to say that the home uncapped accounts had been 'performing on an almost unshaped basis', but what shaping there was was most certainly quite reasonable. 18.8% is a fair bit less so.
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