Afrihost Uncapped ADSL Feedback (Pt2)

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XperiAnce said:
Afrihost, I'm a bit annoyed at the moment.

When you first offered the Free GB accounts, I signed up for one on a 011884 number. I used it once or twice, but nothing happened with it.

I subsequently moved out of that house and used Afrihost as my ISP at my new place. Since I already had an account (Free FB), I used that account in my new house 011463 to get a Business Uncapped account.

Now I want to cancel the ISP at the old house (parents place) and move that ADSL over to Afrihost. To make the change seemless, I want to sign 011884 up with a free gb account and, when the old ISP is cancelled, upgrade the free GB to an Uncapped Account.

So, to clarify to this point:
My account, free gb, linked to 011884
Same account moved to different house, 011463, Business Uncapped now.
want to sign a new free gb account for 011884

I tried to do this, but got told the 011884 number isn't eligible for a free gb account. I asked your twitter team, but they say this number is linked to my business account so it isn't eligible for a free gb account (even though neither I, nor the number 011884, has a free gb account in existence)

Please 'free up' the 011884 number to have a free gb account loaded to it. It will eventually become a 10 meg uncapped account, but at the moment it has to be a free account. I'm sure this can be accommodated, although at the moment I'm being told it can't be (which ticks me off a bit).

You can contact the Twitter Team for the full line number, Twitter Name is eXpZA
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The general rule is that if you claim a free GB on a line, we don't let you claim it again, but I see the logic here.

I've asked our Dev team to relax that restriction in this instance:)
 
Jhbgirl said:
The problem with this is now I feel like I HAVE TO download things at night where as in the past I might have felt like watching a move at 2pm and that would be all I downloaded for days.
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That's exactly why it would be great if more people would schedule overnight. I imagine there are a lot of people loading up torrents for entire seasons of shows, or a weeks worth of stuff which they may only consume a small percentage of that day or even that week.

If we encourage people to do that kind of downloading after hours, and just torrent something they want right now for now - like a single episode or album (legally of course) then it would be faster for them and allow more on-demand downloading for other uncapped users.
 
So AFriMan...

Any idea why my line would suddenly transform into a 1mb at night?

As mentioned before - tracerts are great, no high pings. No line degradation either.
 
Orihalcon said:
So AFriMan...

Any idea why my line would suddenly transform into a 1mb at night?

As mentioned before - tracerts are great, no high pings. No line degradation either.
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I'd have to really investigate this. Even with congestion, one would usually expect to see some fluctuation.

How are you seeing this - in download performance or actual line sync?
 
AfriMan said:
I'd have to really investigate this. Even with congestion, one would usually expect to see some fluctuation.

How are you seeing this - in download performance or actual line sync?
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Line stats remain rock solid at downlink speed of 15000kbps to exchange, 4095kbps downlink to me, attenuation at 16db and SnR at 23db. These values do not change more than 2db at any given time.

And I am seeing it on ANY type thing I try. Try a download - 120kB. Try a flash vid - 120kB. Try youtube - 120kB. ZERO fluctuations, no peaks no nothing. A flat max stable throughput graph of 120kB. This to me is indicative of a limiter somewhere being put on. In the mornings I can see that at around 01:00 this limited switches off as then my line speed rockets up to 440kB.

NOT saying it's you guys. Could be a QoS on the dslam for I know. I have asked Telkom to investigate this as well.

Right now I am only hunting for possible solutions or reasons.
 
kimbo said:
Thanks :)
Just a thought .. Why don't Afrihost start a NZB site for it's customers and educate the users about news servers and how to use them, you can get all your episodes and more from there, it is really not necessary to overload the network with torrents and kill it for us that look at what we get from were and when.
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lol. No ISP in their right mind will tell their users how to pirate.
 
AfriMan said:
The general rule is that if you claim a free GB on a line, we don't let you claim it again, but I see the logic here.

I've asked our Dev team to relax that restriction in this instance:)
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Appreciate it. It'll pay out for you in the end, this Free GB account will become a 10 Gig Uncapped within 60 days.
 
Won't getting a local news server and not hosting overseas help them a lot with data over the IPC's and so?
 
Orihalcon said:
Line stats remain rock solid at downlink speed of 15000kbps to exchange, 4095kbps downlink to me, attenuation at 16db and SnR at 23db. These values do not change more than 2db at any given time.

And I am seeing it on ANY type thing I try. Try a download - 120kB. Try a flash vid - 120kB. Try youtube - 120kB. ZERO fluctuations, no peaks no nothing. A flat max stable throughput graph of 120kB. This to me is indicative of a limiter somewhere being put on. In the mornings I can see that at around 01:00 this limited switches off as then my line speed rockets up to 440kB.

NOT saying it's you guys. Could be a QoS on the dslam for I know. I have asked Telkom to investigate this as well.

Right now I am only hunting for possible solutions or reasons.
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^Having the exact same issue. Unfortunately mine didnt skyrocket after 1AM last night. Was still limited to 100-120kbps till 2:30-3:00AM. I like to stream twitch late at night. Sadly 480p is stuttering ona 4mb line :(
 
Sad to say but the day for cancellation has come.

I wanted to give Afrihost the benefit of the doubt, and things seemed to be turning around (albeit slowly) over the last 2 days. Actually managed to get some http downloads done yesterday but now my Windows 8.1 download is crawling along at 18.5% of my line speed.

Client zone claims I'm not shaped. All signs point to "otherwise."

Downloads still slow, Netflix buffers constantly, can't comment on torrents because I don't use them. Browsing is 100% but why must I pay R797 per month to read cracked.com?

Definitely not my line / exchange etc... as uncapped account from FNB maxes my line, consistently.

I'm one of the lucky few who is still in their 60 days grace period and am claiming my double-money-back for the last 2 months. Afrihost support have been very helpful in this regard, I hope it goes off without a hitch.

Wishing you guys the best - I hope your network sorts itself out soon - but I'm kind of glad to be going to be brutally honest.
 
JazzeD said:
Won't getting a local news server and not hosting overseas help them a lot with data over the IPC's and so?
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All their network traffic has to flow over their IPC links to get to your ADSL line, it'll only reduce their international traffic.
 
bumbledore said:
Sad to say but the day for cancellation has come.

I wanted to give Afrihost the benefit of the doubt, and things seemed to be turning around (albeit slowly) over the last 2 days. Actually managed to get some http downloads done yesterday but now my Windows 8.1 download is crawling along at 18.5% of my line speed.

Client zone claims I'm not shaped. All signs point to "otherwise."

Downloads still slow, Netflix buffers constantly, can't comment on torrents because I don't use them. Browsing is 100% but why must I pay R797 per month to read cracked.com?

Definitely not my line / exchange etc... as uncapped account from FNB maxes my line, consistently.

I'm one of the lucky few who is still in their 60 days grace period and am claiming my double-money-back for the last 2 months. Afrihost support have been very helpful in this regard, I hope it goes off without a hitch.

Wishing you guys the best - I hope your network sorts itself out soon - but I'm kind of glad to be going to be brutally honest.
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Sorry to hear that you're leaving us, but honestly understand and respect your reasons for doing so.

If you do want to chat a little more, please DM me. Otherwise I sincerely wish you all the best :)
 
gconey said:
In seven months Afrihost has gone from this: http://mybroadband.co.za/news/adsl/71908-afrihost-uncapped-adsl-now-unshaped.html to what we read in the forums now. I'm surprised Mybroadband hasn't published a story on how an ISP has managed to run out of capacity in such a short period. Pretty sure there's a case study on capacity management in this situation somewhere.
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We still can't be 100% certain that capacity is the end game here, while I personally feel that having massive capacity is always a great idea, IPC networks don't run like that I'm afraid :(
I touched on your post in the Business thread which should cover a few of your concerns too
http://mybroadband.co.za/vb/showthr...d-Feedback?p=11414395&viewfull=1#post11414395
 
AfriGuy said:
..., IPC networks don't run like that I'm afraid :(
...
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Can you please enlighten me what else other than IPC congestion can be the cause of your latency and throughput issues? Why are there latency issues every single day until you throttle certain protocols (you refer to it as "shaping") for the general users?

I'm on the business package but every time I read this forum I empathise with all the Afrihost users here that are not getting anything close to what was promised initially nor what they were getting two months ago. In my books that's a bait and switch tactic and it's not moral and also something I expect from other providers and not you.
 
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