Afrihost Uncapped ADSL Feedback (Pt2)

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HapticSimian said:
Yes, because this is my first post in this thread, and I've not heard all that before. I don't give a stuffed fig any longer - whether wilfully or not, I've effectively been systematically robbed by Afrihost for months on end, and my patience is wearing really, really thin.
Click to expand...

I do understand where you coming from though. I hope the new capacity comes live ASAP
 
AfriMan said:
haven't seen you post in a while :)

We're very close to having new capacity go live. Will update you as soon as I have more info :)
Click to expand...

Yeah. Stockholm Syndrome is a hell of a thing. :D

Nothing's changed at all for however many months, so there hasn't been much reason to post, has there?
 
I have resorted to switching everything off. It's useless, and so is the latency, hope it is sorted out by tomorrow :) Maybe there is a problem in JHB at the moment? Been crazy since 5.

Oliver
 
oliverwww said:
I have resorted to switching everything off. It's useless, and so is the latency, hope it is sorted out by tomorrow :) Maybe there is a problem in JHB at the moment? Been crazy since 5.

Oliver
Click to expand...

Yeah shaping is still very high at the moment on all 3 regions but I think there is more shaping in JHB at the moment. Shaping basically eases off at like 11 PM everyday in DBN though which is where I'm situated
 
HapticSimian said:
Yes, because this is my first post in this thread, and I've not heard all that before. I don't give a stuffed fig any longer - whether wilfully or not, I've effectively been systematically robbed by Afrihost for months on end, and my patience is wearing really, really thin.
Click to expand...

Sorry to keep repeating the same thing. I can see how that would be annoying :(
 
oliverwww said:
I have resorted to switching everything off. It's useless, and so is the latency, hope it is sorted out by tomorrow :) Maybe there is a problem in JHB at the moment? Been crazy since 5.

Oliver
Click to expand...

Sorry about this, we're still investigating on our side. We haven't got any definitive feedback as yet :(

Things are starting to look better, I think latencies should stabilise shortly - maybe next 5-10 mins maybe :)
 
GreatD7007 said:
Yeah shaping is still very high at the moment on all 3 regions but I think there is more shaping in JHB at the moment. Shaping basically eases off at like 11 PM everyday in DBN though which is where I'm situated
Click to expand...

This doesn't seem to be shaping related, seems like it was an issue on the North network but looks to be resolved now - just checking latencies on my side - looks like we're almost back to normal again :)
 
Bufamotis said:
View attachment 98421
I'm guessing Pretoria, Waverley, is perpetually on high demand...
Soundcloud streaming buffers every 10 seconds, youtube buffers even at 240, I'm really unhappy with this constant issue.

And downloaded the network tool thing, it won't launch, it just idles in taskbar services
Click to expand...

They got to keep the standards up for business and capped accounts, so home uncapped must take a back seat.
 
BTW any idea why I am unable to use the fix my line tool?

Just says: "Tweak ADSL Line failed
Please try again. If you still have problems, please contact us."
 
Spoke too soon



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 10 ms 9 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 171 ms 167 ms 170 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 162 ms * 168 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 141 ms 140 ms 134 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 143 ms 141 ms 144 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 219 ms 194 ms 243 ms 196.44.31.99
8 175 ms 175 ms 180 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
9 368 ms 201 ms 197 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 195 ms 198 ms 196 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 184 ms 184 ms 186 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>
 
I'm getting very crappy speed tonight.

http://speedtest.ookla.com/result/2488851875.png

and a very weird tracert

C:\Users\Jay>tracert www.google.com

Tracing route to www.google.com [173.194.41.179]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.10.1
2 64 ms 61 ms 57 ms 105-236-8-65-esr-lo.mtnbusiness.co.za [105.236.8
.65]
3 62 ms 54 ms 50 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 55 ms 65 ms 30 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 11 ms 11 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 165 ms 156 ms 158 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

7 165 ms 181 ms 201 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
8 208 ms 220 ms 248 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
9 * * * Request timed out.
10 238 ms 218 ms 165 ms 209.85.254.95
11 220 ms 235 ms 205 ms 72.14.238.69
12 285 ms 280 ms 244 ms 209.85.244.100
13 232 ms 273 ms 297 ms 66.249.95.172
14 321 ms 324 ms 318 ms 209.85.245.3
15 657 ms 299 ms 269 ms 72.14.238.63
16 233 ms 255 ms 256 ms lhr08s04-in-f19.1e100.net [173.194.41.179]

Trace complete.

Any ideas about exactly what is going on there?
 
wingnut771 said:
They got to keep the standards up for business and capped accounts, so home uncapped must take a back seat.
Click to expand...

It's not really how we do it. Yes, to an extent we have to ensure that Business and Capped have enough capacity and they are premium products. But also, we have to try to manage the demand for Uncapped data. Otherwise Uncapped users could literally use our entire capacity. So shaping is a necessary device to make this a viable product. Other ISPs do this via throttling, but we believe that our system ultimately delivers more bandwidth to the end client and offers a better overall experience.

Remember that as we add more capacity, the experience will also improve as less shaping will needed to manage Uncapped demand.

Just FYI, most of our network demand comes from Uncapped accounts pretty much :)
 
vicv said:
BTW any idea why I am unable to use the fix my line tool?

Just says: "Tweak ADSL Line failed
Please try again. If you still have problems, please contact us."
Click to expand...

Sometimes the line fails at the Telkom service portal. We use an API to call the feature from Telkom's direct link into the exchange. For some reason, we sometimes get a Port Recreate Failed message - but usually the request is still carried out on the exchange side. But we'll return that as an error on our side, because there's no way of knowing from the API if it was successful or not, unless we get the correct Success notification.
 
vicv said:
Spoke too soon



Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.com

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 10 ms 9 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 171 ms 167 ms 170 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 162 ms * 168 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 141 ms 140 ms 134 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 143 ms 141 ms 144 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 219 ms 194 ms 243 ms 196.44.31.99
8 175 ms 175 ms 180 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31
.220.8]
9 368 ms 201 ms 197 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 195 ms 198 ms 196 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 184 ms 184 ms 186 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>
Click to expand...

Looks like some changes were being made to improve performance on the network last night. Let's hope we see some improvement in performance and hopefully shaping as well :)
 
TwilightWalker said:
I'm getting very crappy speed tonight.

http://speedtest.ookla.com/result/2488851875.png

and a very weird tracert

C:\Users\Jay>tracert www.google.com

Tracing route to www.google.com [173.194.41.179]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 192.168.10.1
2 64 ms 61 ms 57 ms 105-236-8-65-esr-lo.mtnbusiness.co.za [105.236.8
.65]
3 62 ms 54 ms 50 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 55 ms 65 ms 30 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 11 ms 11 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 165 ms 156 ms 158 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

7 165 ms 181 ms 201 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
8 208 ms 220 ms 248 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
9 * * * Request timed out.
10 238 ms 218 ms 165 ms 209.85.254.95
11 220 ms 235 ms 205 ms 72.14.238.69
12 285 ms 280 ms 244 ms 209.85.244.100
13 232 ms 273 ms 297 ms 66.249.95.172
14 321 ms 324 ms 318 ms 209.85.245.3
15 657 ms 299 ms 269 ms 72.14.238.63
16 233 ms 255 ms 256 ms lhr08s04-in-f19.1e100.net [173.194.41.179]

Trace complete.

Any ideas about exactly what is going on there?
Click to expand...

We saw this latency last night. Looks like our team were working on the network. Should be back to normal now. Seeing pretty solid latency on my side.
 
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