Afrihost Uncapped ADSL Feedback (Pt3)

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AfriGenie said:
Thanks for doing all the thorough testing!

I've asked our Critical Care Team to get the signature for War Thunder loaded as quickly as possible, until then I can add some extra data to your 1GB Capped free account to facilitate your gaming.
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If you'd be so kind. I'll email you my account username. Turbo went back off, games hitting that sweet 800ms & 20% packet loss. :erm:
 
Vorastra said:
If you'd be so kind. I'll email you my account username. Turbo went back off, games hitting that sweet 800ms & 20% packet loss. :erm:
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Got your PM, and the data is assigned! I'll keep you updated as we make changes.
 
slvr said:
can't access the control panel for some reason?
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You mean the ClientZone? It looks to be up from my side.

Are you having difficulty logging in? Or is it broken when you have logged in?
 
AfriGenie said:
Morning Guys!

I'm sure you guys noticed the mishap on Saturday, basically two of the highly important servers that regulates the bandwidth management suffered an emergency shutdown, this caused all new sessions from about 04h40 on Saturday to be assigned to fallback bandwidth which caused the slow speeds for those new sessions. The issue was resolved in a few hours, but our system had to start working through all new active sessions, and disconnect them to ensure that the users were re-assigned to the correct bandwidth group. This happened again on Sunday evening, but this was resolved within a hour.

If you are still seeing slower than normal throughput, powering down your ADSL modem for 30 seconds, then powering it on again should get you running at full speed again.

Needless to say I am really sorry guys, this is definitely not a cool thing to have happen, and we're taking extremely thorough changes to make sure this does not happen again.

If you are still seeing performance that is not up to scratch please let me know!
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Hi, I am still experiencing extremely slow speeds on a 4mb uncapped line. I have been in contact with Afrihost support and we tried some things (test accounts, speed tests, tracert etc) but it hasn't worked. Just saw your post above and have reset router a few times to no avail.

Support informed me that they have received numerous complaints of reduced capacity. Is this still an issue and is there an ETA on when it could be resolved?
 
Treious said:
Hi, I am still experiencing extremely slow speeds on a 4mb uncapped line. I have been in contact with Afrihost support and we tried some things (test accounts, speed tests, tracert etc) but it hasn't worked. Just saw your post above and have reset router a few times to no avail.

Support informed me that they have received numerous complaints of reduced capacity. Is this still an issue and is there an ETA on when it could be resolved?
Click to expand...

Also been having very slow speeds on my account, whole weekend could not play any games, diablo 3 getting error 3006, wow stuck on successful, steam cant play any games or update anything, I have also rebooted the router quite a few times and still doing the same.
 
Treious said:
Hi, I am still experiencing extremely slow speeds on a 4mb uncapped line. I have been in contact with Afrihost support and we tried some things (test accounts, speed tests, tracert etc) but it hasn't worked. Just saw your post above and have reset router a few times to no avail.

Support informed me that they have received numerous complaints of reduced capacity. Is this still an issue and is there an ETA on when it could be resolved?
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Sorry about this :(
Is there a ticket ref# I can look into?
 
iahova said:
Also been having very slow speeds on my account, whole weekend could not play any games, diablo 3 getting error 3006, wow stuck on successful, steam cant play any games or update anything, I have also rebooted the router quite a few times and still doing the same.
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Sorry to hear about the issues here :( Do you have any results you can post here?
 
Anyone else having issues with anything Google related on AH? If I use another isp, there's no probs.
 
NOw i cant VPN to my office with Afrihost, but works with Webafrica. Really, this account is useless to me now.
 
Mephisto_Helix said:
Anyone else having issues with anything Google related on AH? If I use another isp, there's no probs.
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Thanks for letting me know, I'm checking with our Team on this, I want to make sure we're still routing to our local Google caches.
 
AfriGuy said:
Sorry to hear about the issues here :( Do you have any results you can post here?
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Seems i can connect to all servers between 12am-6am.

Just got back home now and it's dropping all games again. Im on the uncapped 10mb service, just checked my router stats and i'm only on around 47gb, 20gb uploaded 28gb downloaded.
 
iahova said:
Also been having very slow speeds on my account, whole weekend could not play any games, diablo 3 getting error 3006, wow stuck on successful, steam cant play any games or update anything, I have also rebooted the router quite a few times and still doing the same.
Click to expand...

Ping -n 20 8.8.8.8 and tracert 8.8.8.8 results?
 
iahova said:
Seems i can connect to all servers between 12am-6am.

Just got back home now and it's dropping all games again. Im on the uncapped 10mb service, just checked my router stats and i'm only on around 47gb, 20gb uploaded 28gb downloaded.
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When you aren't able to connect could you grab some results and paste them up here please? I'm sure we can find the cause for this :)
 
AfriGuy said:
Sorry about this :(
Is there a ticket ref# I can look into?
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Hi, reference: KSB-671-32339

The funny thing is, on speed test results I will get normal speeds, then next to nothing. I just did a test ping test and normal results. Same with browsing etc. Gaming cant even connect and any sort of download either doesn't connect or it is less than dial up speed.

Edit: Cant totally confirm but things seem to be back to normal now... will update soon if it isn't.

Update: Browsing, youtube etc works normally. Any torrent/download or online gaming doesnt work. It is not only slow it doesnt even connect in most instances.
 
Last edited:
PsyWulf said:
Ping -n 20 8.8.8.8 and tracert 8.8.8.8 results?
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Hi here

here are the results

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=207ms TTL=49
Reply from 8.8.8.8: bytes=32 time=211ms TTL=49
Reply from 8.8.8.8: bytes=32 time=211ms TTL=49
Reply from 8.8.8.8: bytes=32 time=211ms TTL=49
Reply from 8.8.8.8: bytes=32 time=223ms TTL=49
Reply from 8.8.8.8: bytes=32 time=208ms TTL=49
Reply from 8.8.8.8: bytes=32 time=209ms TTL=49
Reply from 8.8.8.8: bytes=32 time=207ms TTL=49
Reply from 8.8.8.8: bytes=32 time=210ms TTL=49
Reply from 8.8.8.8: bytes=32 time=213ms TTL=49
Reply from 8.8.8.8: bytes=32 time=213ms TTL=49
Reply from 8.8.8.8: bytes=32 time=208ms TTL=49
Reply from 8.8.8.8: bytes=32 time=207ms TTL=49
Reply from 8.8.8.8: bytes=32 time=207ms TTL=49
Reply from 8.8.8.8: bytes=32 time=216ms TTL=49
Reply from 8.8.8.8: bytes=32 time=210ms TTL=49
Reply from 8.8.8.8: bytes=32 time=211ms TTL=49
Reply from 8.8.8.8: bytes=32 time=208ms TTL=49
Reply from 8.8.8.8: bytes=32 time=212ms TTL=49
Reply from 8.8.8.8: bytes=32 time=265ms TTL=49

Ping statistics for 8.8.8.8:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 207ms, Maximum = 265ms, Average = 213ms



Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 138 ms 11 ms 10 ms 41.181.178.6
4 9 ms 17 ms 9 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
5 10 ms 10 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
6 10 ms 9 ms 9 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.18
0.4]
7 201 ms 202 ms 189 ms 41.181.180.10
8 207 ms 215 ms 214 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 214 ms 207 ms 206 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
10 214 ms 214 ms 194 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
11 191 ms 268 ms 189 ms 216.239.47.221
12 207 ms 207 ms 256 ms 216.239.43.147
13 207 ms 207 ms 208 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.
 
I'm having allot of issues with our account.

The shaping is so bad that we can't load Google search/YouTube and a few other sites. I know it's shaping because speedtest shows us getting our full line speed.

There are 6 of us using the line so we use allot of data, i think last month was about 250GB, so i don't mind being shaped. However, we are being shaped 24/7 now and it's slower than dial-up.. I thought shaping was supposed to lift at night?

It's 12:30AM and it took me 20 mins to google mybroadband.. Is this an error with our shaping profile, or is Afrihosts shaping always this severe?
 
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