Afrihost Uncapped ADSL Feedback (Pt3)

Status
Not open for further replies.
Razotter said:
I am experiencing incredibly slow speeds on my uncapped 4meg account, but only in very specific circumstances which lead me to believe there is a problem with the shaping on my account.

When browsing in chrome, access to google.co.za and youtube throttle to a fairly consistent 20kbps.
Switch to IE, speeds goes back up to full.
Switch to a different ISP, speed in Chrome shoots up to full.

What's going on Afrihost? This has been an off and on issue for me for the last 2 months.
Click to expand...

Hi Razotter, try this http://mybroadband.co.za/vb/showpost.php?p=15110140
 
ArnoVermeulen said:
Hi Razotter, try this http://mybroadband.co.za/vb/showpost.php?p=15110140
Click to expand...

Thanks Arno, I'll give it a try. For me the real issue though is why should I have to be shifting my traffic into another protocol just to use my net.

This is clearly an issue with Afrihost's QOS/shaping since the problem goes away in other browsers and with other isps. This same issue arises for others as I go back through this thread (http://mybroadband.co.za/vb/showthread.php/596703-Afrihost-Uncapped-ADSL-Feedback-(Pt3)?p=15094920&viewfull=1#post15094920), around the 28th of April a number of people complained and yet 30 days later we're still stuck with the issue.

I opened a support ticket with clientzone, got the stock standard "There is no shaping on your line right now, but I'll reset your port just in case". And I've heard nothing since.

I am fast losing my patience, Afrihost.
 
Just pulled the plug on AH for the second time in a year - tomorrow is 25th - can't do another month like this.

Goodbye and good luck to the rest that is still battling for an 'awesome exeperience' ;-)
 
So I use Turbocharge. 43mins left. Still not active. Once again Turbocharge just doesn't activate. I await the long chain of PM's where nothing will be done. Like 3 weeks ago.
 
Last edited:
Qrox said:
No Shaping applied and yet my mom is struggling to watch videos on youtube on her phone (just has a still image. Doesn't even have to load video) and my torrents keep timing out. If the torrents get above 40kB/s, then its a lot on a 4mb line -_-

Even worse than that I can barely connect with a VPN to do work. I can connect with the VPN but almost nothing will load on the laptop. Then I switch to WebAfrica and everything works fine...
Click to expand...

VPN is definitely not shaped on Uncapped, and looking at your post, this would also be at a time on a Saturday when traffic is extremely low (in terms of overall demand). I would expect most services to be performing reasonably at this time.

We do see some problems when torrents are running as QoS can affect realtime services. Do things change when you cancel torrents (and also close your torrent client)? Maybe we can look at whether QoS is not handling traffic as well as it should :(
 
KillerB said:
don't warry peeps wait till the end of the month then your internet will be better coz i am canceling my 25 odd accounts then your pain will be over...
Click to expand...

I'm very sorry to hear that. We definitely don't want to lose any client, whether they have one account or that many.

If there is anything I can do to assist here, please drop me a PM :(
 
Razotter said:
I am experiencing incredibly slow speeds on my uncapped 4meg account, but only in very specific circumstances which lead me to believe there is a problem with the shaping on my account.

When browsing in chrome, access to google.co.za and youtube throttle to a fairly consistent 20kbps.
Switch to IE, speeds goes back up to full.
Switch to a different ISP, speed in Chrome shoots up to full.

What's going on Afrihost? This has been an off and on issue for me for the last 2 months.
Click to expand...

There are some noted problems with Chrome. Nothing changed on our side, but there seems to be a problem, I believe there is an update that is meant to address this, but quite a few clients have reported that clearing history and restarting the browser do also resolve the problem. There are some settings you can also change which make the problem go away.
 
Razotter said:
Thanks Arno, I'll give it a try. For me the real issue though is why should I have to be shifting my traffic into another protocol just to use my net.

This is clearly an issue with Afrihost's QOS/shaping since the problem goes away in other browsers and with other isps. This same issue arises for others as I go back through this thread (http://mybroadband.co.za/vb/showthread.php/596703-Afrihost-Uncapped-ADSL-Feedback-(Pt3)?p=15094920&viewfull=1#post15094920), around the 28th of April a number of people complained and yet 30 days later we're still stuck with the issue.

I opened a support ticket with clientzone, got the stock standard "There is no shaping on your line right now, but I'll reset your port just in case". And I've heard nothing since.

I am fast losing my patience, Afrihost.
Click to expand...

The problem with Chrome seems to happen on shaped and unshaped accounts, so I don't think it's a problem related to shaping. It's something specific to the browser and how it's working with traffic, which is why making a change in the browser seems to remove the problem permanently.
 
Dion Disco said:
Just pulled the plug on AH for the second time in a year - tomorrow is 25th - can't do another month like this.

Goodbye and good luck to the rest that is still battling for an 'awesome exeperience' ;-)
Click to expand...

I'm so sorry to hear that you're leaving us. I really appreciate that you came back, and hopefully you'll be open to coming back when things improve. Hopefully 3rd time lucky :(

Please feel free to PM me if you ever want to chat about staying or coming back to us.
 
Vorastra said:
So I use Turbocharge. 43mins left. Still not active. Once again Turbocharge just doesn't activate. I await the long chain of PM's where nothing will be done. Like 3 weeks ago.
Click to expand...

Are you sure that the Turbocharge has not taken effect. It should only take 5 minutes or so for the change to take effect but as I understand you get a 15 minute grace period added on to each session that you enable.

What is the service you're using to measure if you're being Turbocharged or not?
 
AfriMan said:
Are you sure that the Turbocharge has not taken effect. It should only take 5 minutes or so for the change to take effect but as I understand you get a 15 minute grace period added on to each session that you enable.

What is the service you're using to measure if you're being Turbocharged or not?
Click to expand...

I've tried both Nvidia driver downloads and sourceforge with mirrors. All run at max speed on the capped free. At 12minutes left, it finally kicked in.
 
Vorastra said:
I've tried both Nvidia driver downloads and sourceforge with mirrors. All run at max speed on the capped free. At 12minutes left, it finally kicked in.
Click to expand...

That isn't cool, definitely shouldn't have taken that long to kick in. I'll gladly check on when the shaping changed from our end, drop me a PM with the DSL username and I can check the times from there.
 
JordanOwen said:
When you cancel your data does it cancel on the 25th or on the 1st?
Click to expand...

The data will expire on the last day of the month at 23:59.
So if you submitted a cancellation yesterday, the data will be active until 23:59 31 May 2015 :)
 
Is the the afrihost site down,

An Error Was Encountered
Site Error: Unable to Load Site Preferences; No Preferences Found
 
AfriGuy said:
The data will expire on the last day of the month at 23:59.
So if you submitted a cancellation yesterday, the data will be active until 23:59 31 May 2015 :)
Click to expand...

Not always, when I cancelled my mobile and my other AH accounts they stopped working at 22:00PM exactly. And since their cancellations were a few weeks apart it didn't appear to be just a once off thing either.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X