Due to receiving no satisfactory response I'm posting the following as an open complaint during my experience as a customer of Afrihost for 3 years, with ADSL uncapped and hosting products.
The following description is based on my best attempt to recall a series of events that resulted in discriminatory and unjustified action against me. We've already given Afrihost 2 days to respond and no official explanation has been received.
Due to the poor performance of my uncapped in Cape Town due to IPC issues over the past two months, a fact admitted to on here by AH forum reps and users, I decided to claim on the 60 money back guarantee 3 weeks ago. As yet I've not received that refund.
However, in the last week I opened a new hosting account with Afrihost for a customer of mine. After 3 days my new account was suspended for an unknown reason without notification or opportunity to hear what the problem was. This brought my customers on-line business website down for 26 hours, preventing access to email and data the business owns. After 24 hours and several phone calls and emails I eventually discovered the reason why it was suspended.
The website and hosting was suspended because I have, in my personal capacity, claimed the 60 day money back guarantee on the uncapped account, as explained by a call centre support staff.
The T&C
http://www.afrihost.com/site/page/60_day_complete_satisfaction_guarantee of the money back guarantee allow me to claim on a product I deem to be unsatisfactory, there is no condition there that says you will be prevented from purchasing other products or blacklisted if you claim on any new product. So why have I been barred?
According to the feedback from the support call centre, the General Support Manager, Warren N (whose profile is visible on AH site) deemed it fit to completely blacklist me from all Afrihost products simply because I made a claim on the guarantee for the uncapped product. Allegedly, a note was even made under my account that call centre support are not to speak to me.
Afterwards I realised I would not be able to get the account reinstated and restored the website at a different host.
Unfortunately, I have incurred costs, damages and anger from MY clients due to a business website being down for 26 hours, simply because Warren N (according to the support staff I spoke to) felt he didn't need to speak to me, but instead and in my opinion and without proper reason, discriminated against a customer without due process for making a legitimate and honest money back claim on an uncapped product.
If Afrihost had issue why was I not prevented from creating a new product on signup? No one seems to be able to answer my questions.
Subsequently, I have received sympathy from Afrihost reps and advised to post my complaint on Facebook, this forum, twitter and Hellopeter as Afrihost have an external department that monitors customer complaints and customer interaction on social websites.
You can see the post regarding my hosting complaint here when it all began:
http://mybroadband.co.za/vb/showthread.php/606478-Afrihost-service-hosting-complaint
In my opinion Afrihost has to investigate this complaint as I believe no company can simply treat customers in this manner without proper reasoning or explanation. We have emailed gian@afrihost, the normal support email, and abuse department. 48 hours later, we still await a satisfactory response.
(and forever after more)
hahaha it would last me about 10 minutes 
