Afrihost Uncapped ADSL Feedback (Pt3)

[MalcolmF]

I also got a mystery bonus this month, called shaping 24/7.:wtf:

same here I cant even browse news24.com

 

[kyton]

Lol at the after 7. i have been shaped after 11 pm as well.

 

[AfriGuy]

Hi all

I'm running through as many posts now. If I've missed anything please send me a PM, I'll go through my inbox a little later today.

 

[AfriGuy]

2:20AM. 12%/6% shaping still active in the South.

I know it isn't cool
We should see shaping eased up soon.

 

[AfriGuy]

I haven't used this account for a week now:

View attachment 105526

The shaping stats won't update if there isn't an active connection. Chances are if you connect it'll update to what the shaping is doing at the moment.

 

[AfriGuy]

Ya, this capacity is really taking its time :/

Soon

 

[AfriGuy]

What beats me, they will still sign up new users irrespective of there current challengers such as severe shaping and insufficient capacity. Please stop signing up new users and make your current users suffer. Firstly get the new capacity then welcome new users onto your network, it's not only fair for current users but for new users as well by providing an optimal service which hasn't been happening for a while now. This is not right!! degrading a users line to 12.5 % or 6.5 % when he asked for a 1 Mb, 2 Mb, 4 Mb etc is not ethical and everyone suffers irrespective of not using your line for a week or two. Something has to be done soon, new prices is a good area to start with. Please stop saying ''Soon'' as well. Grrrrrr I'm not happy

While shaping is being implemented heavier than what we'd like to see - our network is still fully operational, with shaping doing what it's mean to be doing.

 

[AfriGuy]

Downloading an antivirus update @ 22KB/s

Please run a turbocharge on the account to see if this helps things along.

 

[AfriGuy]

Sorry for late reply, have had a really busy week at work. Yes, must be a deeper issue. Have lost my connection a couple times and web browsing and skype is incredibly poor. I don't have the option to test and tweak my line via afrihost control panel. Should I lodge a fault with telkom to check it out or is there anything else I can do first?

Drop our team a mail with our network test app results included and we can take things from there

 

[AfriGuy]

Hi AH team. The capacity upgrade is clearly taking some time. Could you guys please indicate a date (+-) when capacity will be upgraded? I have to decide whether to start looking for alternatives. Thanks.

I'm afraid we don't have an ETA as we're waiting on Telkom to allocate the additional capacity.
As soon as I hear anything I'll let you guys know.

 

[AfriGuy]

Net keeps dropping. Dropped last night at 12 for 10 mins and now nothing. Are there known issues with you or Telkom ?

We aren't seeing any general issues on our end around this.
Have you run any troubleshooting with our team yet?

 

[AfriGuy]

As far as I know that double-data offer is only available for new customers. :/ (I could be wrong though).

Correct, our existing data only clients will see the additional data allocated on their accounts on the 1st April.

 

[AfriGuy]

same here I cant even browse news24.com

Odd, there shouldn't be any problems browsing. Can you paste up a traceroute please?

 

[Heksmeester]

I also got a mystery bonus this month, called shaping 24/7.:wtf:

Teeheehee.

 

[aybbleek]

Seeing as Afrihost is "all about transparency", can one of the AfriReps please inform us what percentage capacity increase has been ordered for the Cape? I'm so disappointed with Afrihost and their ridiculous shaping, as well as lack of support or communication that at least if I can have an idea of whether I must jump ship now or whether to wait for the capacity upgrade.

 

[AfriGuy]

Seeing as Afrihost is "all about transparency", can one of the AfriReps please inform us what percentage capacity increase has been ordered for the Cape? I'm so disappointed with Afrihost and their ridiculous shaping, as well as lack of support or communication that at least if I can have an idea of whether I must jump ship now or whether to wait for the capacity upgrade.

I feel you, I know the shaping isn't great
Some figures were discussed last week around our additional capacity.

“A planned 21% upgrade on Afrihost’s network capacity, with capacity already added in the Northern region and more expected in the Southern and Eastern regions, will mean uncapped clients can expect less shaping on their non-real-time protocols,” Afrihost said.

http://mybroadband.co.za/news/adsl/98382-afrihost-adsl-price-cuts-improved-uncapped-performance.html

 

[aktor]

I feel you, I know the shaping isn't great
Some figures were discussed last week around our additional capacity.


http://mybroadband.co.za/news/adsl/98382-afrihost-adsl-price-cuts-improved-uncapped-performance.html

Thanks for the info, but that is 21% nationally. I think what he meant (and what we all want to know) is the % for the South region specifically by now

 

[aybbleek]

Thanks for the info, but that is 21% nationally. I think what he meant (and what we all want to know) is the % for the South region specifically by now

Yes exactly that thank you aktor

 

[AfriGuy]

Thanks for the info, but that is 21% nationally. I think what he meant (and what we all want to know) is the % for the South region specifically by now

I'm really not sure as to the exact number being allocated to the South. It should be substantial though

 

[Exaelea]

Seems the support people are trying to milk more money. You cannot cancel the uncapped dsl accounts without a months notice..yet their website shows no contracts, month to month.