Afrihost Uncapped ADSL Feedback (Pt3)

Status
Not open for further replies.
Evening guys

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Really sorry about the downtime :(
 
Change account and I'm back to 190 ping. Afrihost pls....

It seems to be a problem in the EU routing because my ping is fine on Teamspeak but in LoL it's 290
 
dasco144 said:
Change account and I'm back to 190 ping. Afrihost pls....

It seems to be a problem in the EU routing because my ping is fine on Teamspeak but in LoL it's 290
Click to expand...

my ping is fine (207-214) but I am getting some bad lag don't know if it is server side? can never tell with lol

Lets hope I don't get disconnected tonight gonna be real peeved
 
AfriGuy said:
Evening guys

We are receiving reports of client unable to authenticate new sessions on our broadband network, including DSL and Mobile Data. Our network engineers are currently investigating with MTN to determine the cause of this. Some clients may be unable to connect to the internet due to this problem. Client who are already connected should remain connected, and we encourage not to reboot their routers until the problem has been resolved. We sincerely apologise to affected clients for the inconvenience.

Really sorry about the downtime :(
Click to expand...

A bit difficult to get this message when I dont have internet .....

Once again, I can only but ask you to seriously look at the quality of your call in staff ......
 
dasco144 said:
Change account and I'm back to 190 ping. Afrihost pls....

It seems to be a problem in the EU routing because my ping is fine on Teamspeak but in LoL it's 290
Click to expand...

We'll need some diagnostics to be able to troubleshoot. Anyway you can find the IP of the server that you're playing on to be able to trace and ping the server? Is it possible that when you change accounts you might be routed to a different server?
 
TEXTILE GUY said:
A bit difficult to get this message when I dont have internet .....

Once again, I can only but ask you to seriously look at the quality of your call in staff ......
Click to expand...

I believe we did have a message on our incoming phone lines, and all our staff should have been aware of the issue.

Sorry if that wasn't the case :(
 
1.JPG
2.JPG

Very intermittent speeds here from Monday :(.

3.JPG

Call centre has done a few resets already. Comes right for a while and then back to crawling speed.

4Mbps business uncapped.
 
Not to get anyone overly excited... but:

krH1p.jpg
 
Shaping Policy: 75% Download/ 75% P2P

Am I dreaming? Is hell freezing over?

Highest its been in 3+ months! What happened :wtf:
 
Please...for the love of all that is holy let this resolve the CRAZY lag spike in the evening on the IPC hop.

Or does that update not apply to Afrihost? They are sister companies after all...so do they share IPC?
 
AirWolf said:
View attachment 127659
View attachment 127661

Very intermittent speeds here from Monday :(.

View attachment 127663

Call centre has done a few resets already. Comes right for a while and then back to crawling speed.

4Mbps business uncapped.
Click to expand...

Sounds like a loss of synch issue, depends on how the line behaves. Does latency increase as well or is just throughput affected. If there's congestion, you might get great speed for a few minutes and then slowly degrade until congestion "settles". Latency will be horrible though.
 
Orihalcon said:
Please...for the love of all that is holy let this resolve the CRAZY lag spike in the evening on the IPC hop.

Or does that update not apply to Afrihost? They are sister companies after all...so do they share IPC?
Click to expand...

Are you talking about an Axxess account. We do share the same network, but they manage their data and performance separately :(
 
AfriMan said:
Are you talking about an Axxess account. We do share the same network, but they manage their data and performance separately :(
Click to expand...

Guess you missed the Axxess tweet where they say they got their south ipc upgrade.
 
NightowlZA said:
Shaping Policy: 75% Download/ 75% P2P

Am I dreaming? Is hell freezing over?

Highest its been in 3+ months! What happened :wtf:
Click to expand...

We're getting pretty good at cutting shaping down to a minimum. I can confirm that Axxess are correct and the South has been upgraded. We are still tweaking the South network to ensure we provide the best overall experience and shape as little as possible.
 
AfriMan said:
Awesome. We're tweaking since the upgrade to shape as little as we possibly can :)
Click to expand...

I am also in the north having ping spikes with LOL, bf4 etc etc

This is now a growing concern because it is over 5 and it is still bad... I was on our telkom account and damn it is rock solid and it is just a second line that runs next to ours to not exchange congestion...

It can be my line itself? but it was fire before the authentication issues... so what is going on? :confused:
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X