Afrihost Uncapped ADSL Feedback (Pt3)

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rhodad said:
Afriman, Guy, whatever
I don't know what the heck is going on there but I have now been shaped to a catatonic state for over a full week now, NON-STOP.

Why even have a shaping policy if you are shaping all the damn time?
As I've said to one of the consultants that replied to my enquiry, Afrihost has now entered the Crap level.
What's shocking is the lack of interest from the support staff, all I get is "upgrade to this and that, blah blah"

I will never recommend AH to anyone.
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Well I did recommend Afrihost to a number of people about 8 months ago. There were 7 people who joined because of my recommendation, and now, only one is left on Afrihost and I have to bear the brunt of all these people telling me how useless their service has become.
Needless to say, there wont be anymore Afrihost recommendations from my side.
 
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AfriMan said:
We're definitely going to keep testing and working towards the best streaming experience. Netflix seems to be inconsistent when streaming off their US service, depending on the routing used. But when I test any streaming via EU, it's pretty great. We'll keep looking into this.
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Can't say that I've ever had issues with US Netlix on my side using any ISP, always get 1080p on my Roku. Never tried it on Afrihost though.
 
My current ISP, which has somewhat crippled international connectivity, to the point that D3 is unplayable, streams Netflix US at 1080.
 
AfriMan said:
We're definitely going to keep testing and working towards the best streaming experience. Netflix seems to be inconsistent when streaming off their US service, depending on the routing used. But when I test any streaming via EU, it's pretty great. We'll keep looking into this.
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Is it possible to whittle the hop count down?

Hop-count-n1.png
 
AfriDude, I just tried my free afrihost account after my normal uncapped gave me problems again and no lag in my League of Legends game and everything was fine. So yeah whatever you guys are doing to the uncapped accounts are adversely affecting my in game experience pretty badly and needs to be resolved ASAP.
 
Have been on AH capped for a couple of months now. Must say, it's not ideal and I miss the flexibility of the AH uncapped (when it used to be an awesome service), but looking at this thread it seems I might the right decision.
 
am i the only one here that has 25% Download/ 6.5% P2P @ 10pm sat night

2mb uncapped?
 
BlaQ_PhoeniX said:
AfriDude, I just tried my free afrihost account after my normal uncapped gave me problems again and no lag in my League of Legends game and everything was fine. So yeah whatever you guys are doing to the uncapped accounts are adversely affecting my in game experience pretty badly and needs to be resolved ASAP.
Click to expand...

AH uncapped is just for youtube these days.
 
Yep,thank goodness I can read an email in 'real time' what ever will I do if my email becomes 'slow'... I'm moving to capped an after that I might move to a new provider if capped doesn't address my concerns
 
richardrpg said:
Well I did recommend Afrihost to a number of people about 8 months ago. There were 7 people who joined because of my recommendation, and now, only one is left on Afrihost and I have to bear the brunt of all these people telling me how useless their service has become.
Needless to say, there wont be anymore Afrihost recommendations from my side.
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+1, Unfortunately

@bwana or another mod, could we please start a poll asking users if they are willing to stay with Afrihost after this "testing" fiasco?
 
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rhodad said:
Afriman, Guy, whatever
I don't know what the heck is going on there but I have now been shaped to a catatonic state for over a full week now, NON-STOP.

Why even have a shaping policy if you are shaping all the damn time?
As I've said to one of the consultants that replied to my enquiry, Afrihost has now entered the Crap level.
What's shocking is the lack of interest from the support staff, all I get is "upgrade to this and that, blah blah"

I will never recommend AH to anyone.
Click to expand...

Nobody should be shaped for a full 24 hours, unless general demand is very high or you are an exceptionally aggressive user.

Drop me a PM and I'll check your account to see if you are being unshaped (or shaped) as you should be according to the network demand after 10pm.
 
richardrpg said:
Well I did recommend Afrihost to a number of people about 8 months ago. There were 7 people who joined because of my recommendation, and now, only one is left on Afrihost and I have to bear the brunt of all these people telling me how useless their service has become.
Needless to say, there wont be anymore Afrihost recommendations from my side.
Click to expand...

I'm sorry that the people you have referred to us are unhappy with the experience they had. If it's related to Uncapped shaping, then it might be more suitable for them to try a Capped or Business product that better suits their requirements :(
 
BlaQ_PhoeniX said:
AfriDude, I just tried my free afrihost account after my normal uncapped gave me problems again and no lag in my League of Legends game and everything was fine. So yeah whatever you guys are doing to the uncapped accounts are adversely affecting my in game experience pretty badly and needs to be resolved ASAP.
Click to expand...

We'll need to monitor the traffic from your username and determine if the Uncapped accounts is treating traffic differently that your Capped account, and then see if the policy can be adjusted to treat gaming traffic correctly.

We'll need to set this up with our network team so that we're all looking at this at the time that you're testing.
 
kripstoe said:
Have been on AH capped for a couple of months now. Must say, it's not ideal and I miss the flexibility of the AH uncapped (when it used to be an awesome service), but looking at this thread it seems I might the right decision.
Click to expand...

I'm glad that you're getting the experience that you're looking for on Capped. We'll continue to monitor and tweak our Uncapped product to make the best internet experience possible for Uncapped users.
 
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