Afrihost Uncapped ADSL Feedback (Pt3)

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Orihalcon said:
AfriGuy...it's been said how many times the last 4 pages that turbo charging alleviates this problem...from various people, myself included.
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I think I mentioned this earlier in the thread, but we've made a lot of changes which has seen some positive results. Tweaking is something that's ongoing, so if we need to we can.
In order to do that though, we need to run a substantial amount of testing to tweak the right bits.
 
AfriGuy said:
Do you have a traceroute that I can look at when the latency spikes up?
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When it happened last night, no but the traceroute I posted a while ago is from this morning where my ping is at 340 ...... unheard of prior to having this account.

I'm horrifyingly considering going back to Mweb because gaming was 95% awesome.
 
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Mephisto_Helix said:
When it happened last night, no but the traceroute I posted a while ago is from this morning where my ping is at 340 ...... unheard of prior to having this account.
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Could you drop me a PM please? I'd like to run some tests with you.
 
So this will be my final feedback, goodbye Afrihost, your customer service has been horrible I wish any person still with them the best of luck (I dont know whatever else you will need to get through to them to fix the issues)
 
DrAnch said:
So this will be my final feedback, goodbye Afrihost, your customer service has been horrible I wish any person still with them the best of luck (I dont know whatever else you will need to get through to them to fix the issues)
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Sorry to hear you're leaving us :( My offer still stands to PM me your line number so I can have the fault followed up on.
Either way, I wish you the best of luck going forward.
 
I have PM'd my number to numberous representatives only to get the standard "ticket opened, technician assigned" line... to which technicians come to my place determine that there is no issue from telkoms side and the process happens all over again. I have contacted your accounts for a refund on the money I've spent for the opposite of what I was trying to achieve
 
DrAnch said:
I have PM'd my number to numberous representatives only to get the standard "ticket opened, technician assigned" line... to which technicians come to my place determine that there is no issue from telkoms side and the process happens all over again. I have contacted your accounts for a refund on the money I've spent for the opposite of what I was trying to achieve
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My apologies, I see you have.
The fault was escalated yesterday from what I can see - while we always do our best to have Telkom attend to faults quickly and resolve them as soon as possible it's not something we can guarantee :( It's entirely up to the workload and availability of the techs in the area.
 
DrAnch said:
So the previous time the tech was at my place means nothing?
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Definitely not, but sometimes techs are dispatched and are unable to fix the issue right there and then.
Regardless, I've been looking through our inbox and looks like Telkom got back to us earlier this morning - around no fault being found but the line in fact being suspended.

Have you chatted to Telkom about this directly? It looks like your voice line has been suspended.
 
Okay, I settled everything on this past saturday so that cannot be the issue
 
The consultant I spoke to says that there is no suspension on the system that she can see
 
DrAnch said:
The consultant I spoke to says that there is no suspension on the system that she can see
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This is the exact mail I've received from Telkom:

Hi
Re dispatched. Pls see comment from tech: ElemGroup:UNKNOWN, ElemType:NULL, CauseType:NULL, RepairType:NO FAULT FOUND, Completion DateTime:20-nov-2014 12:31:39 advice client to sort out suspention,client can get 4meg
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There is no sync on the line, do you have any dialtone?
 
So you guys cant contact them even though you are "managing" the line
 
DrAnch said:
So you guys cant contact them even though you are "managing" the line
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We only manage the DSL portion of the line, you need to contact Telkom to confirm any suspensions on the line around the analogue portion.
 
KillerB said:
Speeds are up so crap this week... on allm my acounts all are 4mb lines running on the south network and i am not going to do speeds test on all 32 lines... this are 3 lines i did test...

http://www.speedtest.net/my-result/3956312950 AH 1

http://www.speedtest.net/my-result/3956317911 AH 2

http://www.speedtest.net/my-result/3956321774 AH 3

http://www.speedtest.net/my-result/3956324367 Different ISP
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The latency is quite up and down on these tests though :(
Have we tried a port reset for you to see if this helps?
 
KillerB said:
well the test are on 4 different lines
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Not sure if we'll be able to accurately pinpoint an issue across this amount of lines, too many variables.
Drop me a PM with your DSL username you're using and I can check things out from there.
 
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