Afrihost Uncapped ADSL Feedback (Pt3)

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I have had the 1gb free account for a while and since the beginning of the year have had the mobile data for my iPad, I tolerated a bit of issues with the mobile data where it would tell me I'm out of bundle when i have plenty left. In any case, i moved house so was looking to try a new isp so i emailed afrihost to reset my free 1gb account so that i could try it out on my new line, however i received no response...even up until now and i sent the request on monday. I then got a WA account to try on the new line and it was fantastic.

I should have taken that as a sign of how cr*p the service was but i still went ahead and gave my business to afrihost and signed up for 10mb uncapped, i received my access details and immediately what i had been enjoying with the WA account was history, my line came to a crawl!

I switched back to the WA and everything flew again, so i emailed to cancel and receive my money back, i dont even want double my money just whatever i paid because the internet with them is just terrible and i cannot imagine having to stay the entire month with such a poor connection.

WA gave me 8+ mb on my 10mb line, in comparison afrihost was ±3mb on the exact same line.

The support ticket i opened for the cancellation is still sitting unopened since then!

Pathetic. I will never use afrihost again.
 
Vorastra said:
Just for interests sake. What games do you play that use P2P for multi?
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I've been trying out Smite and ArchAge.

If they ARE pure p2p based games I have no idea, but that the performance vastly improves when I activate turbocharge, use capped or my WA account there is no question. Their traffic is surely affected by the shaper.

Also Mumble...
 
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Superm00 said:
I have had the 1gb free account for a while and since the beginning of the year have had the mobile data for my iPad, I tolerated a bit of issues with the mobile data where it would tell me I'm out of bundle when i have plenty left. In any case, i moved house so was looking to try a new isp so i emailed afrihost to reset my free 1gb account so that i could try it out on my new line, however i received no response...even up until now and i sent the request on monday. I then got a WA account to try on the new line and it was fantastic.

I should have taken that as a sign of how cr*p the service was but i still went ahead and gave my business to afrihost and signed up for 10mb uncapped, i received my access details and immediately what i had been enjoying with the WA account was history, my line came to a crawl!

I switched back to the WA and everything flew again, so i emailed to cancel and receive my money back, i dont even want double my money just whatever i paid because the internet with them is just terrible and i cannot imagine having to stay the entire month with such a poor connection.

WA gave me 8+ mb on my 10mb line, in comparison afrihost was ±3mb on the exact same line.

The support ticket i opened for the cancellation is still sitting unopened since then!

Pathetic. I will never use afrihost again.
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Really sorry to hear that we've let you down :( We'd always prefer to troubleshoot any potential issues and have the line and account running well before looking at a cancellation. Of course this is entirely up to you though.

If you could drop me a PM with the ticket ID I'll gladly follow this up for you.
 
Orihalcon said:
I've been trying out Smite and ArchAge.

If they ARE pure p2p based games I have no idea, but that the performance vastly improves when I activate turbocharge, use capped or my WA account their is no question. Their traffic is surely affected by the shaper.

Also Mumble...
Click to expand...

We saw some really good improvements and better feedback around these services late last week. To my knowledge, nothing has changed on our end.
If you're still seeing problems though - I'd highly recommend dropping our team a line to have this looked into ASAP.
 
I've seen that its mostly no shaping applied during the day, which is nice. But at night its 18.8 and 6.25 that's a bit odd.
 
GreenArrow said:
I've seen that its mostly no shaping applied during the day, which is nice. But at night its 18.8 and 6.25 that's a bit odd.
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Shaping should ease at night, generally peak times can spike a bit a little after business hours which may result in a bit more shaping.
 
I have spoken to telkom and they say that there is no suspension. As Im told by you guys the last communication you received from them is that it must be sorted out. It is sorted out since saturday. What more do I need to do to get this fixed? I will PM you with the details
 
DrAnch said:
I have spoken to telkom and they say that there is no suspension. As Im told by you guys the last communication you received from them is that it must be sorted out. It is sorted out since saturday. What more do I need to do to get this fixed? I will PM you with the details
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I still see no sync on the line, did you chat to Telkoms voice team? Not sure if they may have removed the DSL service - I've seen this happen after lengthy suspensions of lines.
 
I think Afrihost are busy dieing an slow death here been having 512k speeds on 4 mb lines and not even an response from the support ticket this suck big time i cant do business this way but my money are taken on the sport by the 1st of every month nothing wrong with payment but the service i get are up to **** but why should they are i am only an client...
 
KillerB said:
I think Afrihost are busy dieing an slow death here been having 512k speeds on 4 mb lines and not even an response from the support ticket this suck big time i cant do business this way but my money are taken on the sport by the 1st of every month nothing wrong with payment but the service i get are up to **** but why should they are i am only an client...
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We're definitely not dying or going anywhere anytime soon. If you're experiencing poor speeds, we need to troubleshoot. Our general monitoring and feedback from clients is that speeds and latency are pretty solid and performance is what most clients expect. We need to move our minds out of the mindset we've grown used to over the last couple of months that the network is broken and go back to troubleshooting every issue so that we identify issues in the right way. If there is a problem with the network, we'll only find it when we do the right kind of testing and can show solid results to the network team to act on.

But I digress :(

Did you submit a ticket I can follow up on? Or would you mind dropping me a PM so I can try and get this looked into for you?
 
I know the feeling... it sucks having to spend even more on calling them
 
DrAnch said:
I know the feeling... it sucks having to spend even more on calling them
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It's definitely not ideal to sit on the phone (especially on hold) that's why we encourage clients to use the other means at their disposal, like live chat, SMS Call Back and even chatting to our reps here so we can find the most painless way to get their questions answered.

We've just launched http://answers.afrihost.com to also try to get as much info out there to empower clients. Check it out if you haven't already :)
 
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