Afrihost Uncapped ADSL Feedback (Pt3)

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B1G_WH1T3 said:
so i've complained about this for weeks and twitter keeps saying its not.

tonight it happened again where a youtube video is buffering @ 70kb/s and our international traffic was very very slow. we then used the turbocharge and boom everything is fine again.

current IP : 105.210.**.** - pm for ip/account name

was shaped lets say around 8:10 - 20 getting 70Kbps on youtube on 144p video

turbocharged lets say around 8:30- 35 ish - getting 7815Kbps on same video after turbocharge kicked in

if you guys tell me again how you don't f*#&$ shape youtube i swear I'm going to lose it.

been 5 flipping weeks that I have been complaining about it.
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I know it's not what you want to hear, but we definitely do not shape YouTube. And I'm saying this cos I've tested this myself several times from complaints and used a 4Mbps account shaped to max and still managed to watch 720p without buffering (or at least nothing that would impair my experience).

What I can say is that we're not dismissing your experience but we need to find what the real cause of this is, I really doubt that it is shaping. We'll need to see what could be unshaped - if you have a torrent or download running in the background that could be shaped and then causing a poor experience (I have found that running torrents and streaming at the same time on a shaped product can sometimes affect your streaming experience).

If you're keen, just drop me a PM and we'll get some tests going on this :(
 
Is something up? Downloads at a standstill, Youtube the same. Activated Turbocharge and the downloads have started but jumping from 2kbps to 200kbps constantly and Youtube is still struggling.
 
Mephisto_Helix said:
Is something up? Downloads at a standstill, Youtube the same. Activated Turbocharge and the downloads have started but jumping from 2kbps to 200kbps constantly and Youtube is still struggling.
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Shouldn't be, some shaping is being done in the East but the network is running well overall. Weird that other services are battling though, do you have any tests that you can post here?
 
B1G_WH1T3 said:
if you guys tell me again how you don't f*#&$ shape youtube i swear I'm going to lose it.

been 5 flipping weeks that I have been complaining about it.
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Are you using Chrome? If so, try a different browser and see if it still occurs. I once had a problem with Chromes QUIC protocol apparently getting shaped on youtube.
 
Nope, I switched to a capped account (WA) and getting 887kbps, just seems my AH is stuffed atm. Well, it's being used for sport streaming and doing ok.
 
Why is support still suggesting 30 colours of BS for an issue?

May you please clear all your cookies from your browsers then make sure you have Windows Auto-updates
are turned off.
May you please also clear your browsing history and cache, followed by flushing your DNS in command prompt.

To flush DNS please
>Go to command prompt
>type ipconfig /flushdns
>click enter

Once all has been done please restart your computer and restart your router.

If this problem persists, may you please contact Telkom to test your line as we do not
manage your DSL line.
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Yes cookies and DNS flushing is going to resolve packet loss between the exchange and it's next hop clearly
 
My download speed is 100kbps at the moment even though my ClientZone says "No Shaping". It's been like this for the past two weeks. I'm really starting to doubt that Afrihost is the company that I can use in the future. Time to try an alternative ISP.

EDIT: 10 minutes later, I'm switched over to Web Africa and I've got much faster internet. And all I did was change my internet access details on my router.
 
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PsyWulf said:
Why is support still suggesting 30 colours of BS for an issue?



Yes cookies and DNS flushing is going to resolve packet loss between the exchange and it's next hop clearly
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I don't know the whole history of the query and what results were submitted but a DNS flush has been known to help.It shouldn't be a hail mary. It depends on what the agent thought was the cause of the problem.

What were the results you submitted in the ticket?
 
Mike2408 said:
My download speed is 100kbps at the moment even though my ClientZone says "No Shaping". It's been like this for the past two weeks. I'm really starting to doubt that Afrihost is the company that I can use in the future. Time to try an alternative ISP.

EDIT: 10 minutes later, I'm switched over to Web Africa and I've got much faster internet. And all I did was change my internet access details on my router.
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That's no good. ClientZone is usually pretty much realtime when it comes to reporting shaping, but there have been some instances where the update is delayed.

We'd need to run more tests to see what could be the cause. We've seen some accounts connected for several days that seem to slow down and perform better after an IP refresh. Also, on some congested exchanges, the account performs well for 15-30 minutes after resync and then becomes terrible again.
 
AfriMan said:
I don't know the whole history of the query and what results were submitted but a DNS flush has been known to help.It shouldn't be a hail mary. It depends on what the agent thought was the cause of the problem.

What were the results you submitted in the ticket?
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I'll eat my hat if a DNS flush or cookie clearing helps negate packet loss from the exchange to my test IP of 8.8.8.8 ;) but further testing indicates an issue at the line and up,rather than account at least

The issue has been reported to Telkom so now awaiting their assistance
 
PsyWulf said:
I'll eat my hat if a DNS flush or cookie clearing helps negate packet loss from the exchange to my test IP of 8.8.8.8 ;) but further testing indicates an issue at the line and up,rather than account at least

The issue has been reported to Telkom so now awaiting their assistance
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:)

No problem, line issues can be problematic to locate, please let me know if I can assist in anyway.
 
AfriGenie said:
:)

No problem, line issues can be problematic to locate, please let me know if I can assist in anyway.
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They finally sent a tech to check exchange yesterday but he seemed to have given up. A stern reminder to them to resolve this might help
 
PsyWulf said:
They finally sent a tech to check exchange yesterday but he seemed to have given up. A stern reminder to them to resolve this might help
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Could you maybe send me a PM with your ADSL line number so that I can see what I can do.
 
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Anyone know whats happening with afrihost.co.za? Says the site is down.

Nevermind ,seems its back up.
 
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Vorastra said:
Anyone know whats happening with afrihost.co.za? Says the site is down.

Nevermind ,seems its back up.
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Afrihost.com :D
your email/username is .co.za

Think they just redirect you to .com from .co.za or is it a different site Afripeps?
 
Johnatan56 said:
Afrihost.com :D
your email/username is .co.za

Think they just redirect you to .com from .co.za or is it a different site Afripeps?
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Afrihost.com and Afrihost.co.za should resolve to exact same website. We did have a bit of an issue with our site this morning, but our Team managed to resolve it quite promptly.
 
soo is afrihost still shaping games ?

can't play dota for a **** keep getting disconnected and packet loss, played with afrihost and with mweb uncapped accounts and afrihost failed 3 out of 3 games and mweb was fine 2 out of 2 games.

screenshot of what happens
dota.JPG

and its not only on dota Diablo 3 also struggels, and HOTS you can't even try to play, and no its not my line/router/pots fillters etc etc etc don't give me the generic ****ty answers your tier 1 support gives.

I've been complaining for a while and then it goes away and returns etc etc etc, ever since that major routing firmware issue you guys had.
 
B1G_WH1T3 said:
soo is afrihost still shaping games ?

can't play dota for a **** keep getting disconnected and packet loss, played with afrihost and with mweb uncapped accounts and afrihost failed 3 out of 3 games and mweb was fine 2 out of 2 games.

screenshot of what happens
View attachment 194238

and its not only on dota Diablo 3 also struggels, and HOTS you can't even try to play, and no its not my line/router/pots fillters etc etc etc don't give me the generic ****ty answers your tier 1 support gives.

I've been complaining for a while and then it goes away and returns etc etc etc, ever since that major routing firmware issue you guys had.
Click to expand...

My afrihost lags so much cant watch any facebook streams at all. WHATS GOING ON WITH YOU LOT?
 
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