Afrihost Uncapped ADSL Feedback (Pt3)

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Been shaped pretty much for two weeks non stop now,ridiculous ping in games, this is becoming very frustrating :( Turbocharge has no effect on my gaming, no improvement whatsoever and why should I have to use a tool to gain access to what I should be getting naturally and by default.
 
I think I should upload a soundcloud link of what Mumble sounds like on AFrihost uncapped - with or without turbocharge it makes no difference. You'd swear I was trying to compose a dubstep album with all the distortion.

Whatever you believe Afri* - the problem is FAR from fixed. You still have major packetloss in your network.

And please update your PS4 gaming profiles to include HellDivers. This is getting annoying. Everytime a new game comes out that you don't cater for, it remains unplayable in multiplayer till you update.

I don't even know why I bother complaining anymore as nothing seems to change. Problem has been persisting for 2 months+. End of the month cannot get here fast enough.

Oh - in case you were wondering if it's my exchange or whatnot or any other excuse you want to place on the customer - tested with WA, CrystalWeb and Mweb and all three of these work perfectly.
 
When looking at most of these issues it seems that MTN's routing is totally fkd, connect with any IS account and you have no issues at all.
 
Orihalcon said:
I think I should upload a soundcloud link of what Mumble sounds like on AFrihost uncapped - with or without turbocharge it makes no difference. You'd swear I was trying to compose a dubstep album with all the distortion.

Whatever you believe Afri* - the problem is FAR from fixed. You still have major packetloss in your network.

And please update your PS4 gaming profiles to include HellDivers. This is getting annoying. Everytime a new game comes out that you don't cater for, it remains unplayable in multiplayer till you update.

I don't even know why I bother complaining anymore as nothing seems to change. Problem has been persisting for 2 months+. End of the month cannot get here fast enough.

Oh - in case you were wondering if it's my exchange or whatnot or any other excuse you want to place on the customer - tested with WA, CrystalWeb and Mweb and all three of these work perfectly.
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Orihalcon, I absolutely agree with you. I'm done. I've given up complaining and posting. It's ridiculous. And nothing is said about what is actually wrong. Something is clearly broken, it's not possible that they don't see or hear the problems, they are THAT bad and obvious. I'm waiting till the end of the month to start investigating other ISPs.
 
Sazelza said:
Orihalcon, I absolutely agree with you. I'm done. I've given up complaining and posting. It's ridiculous. And nothing is said about what is actually wrong. Something is clearly broken, it's not possible that they don't see or hear the problems, they are THAT bad and obvious. I'm waiting till the end of the month to start investigating other ISPs.
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It's not everyone though so harder to isolate. I was gaming and mumbling last night happilly
 
Sazelza said:
Orihalcon, I absolutely agree with you. I'm done. I've given up complaining and posting. It's ridiculous. And nothing is said about what is actually wrong. Something is clearly broken, it's not possible that they don't see or hear the problems, they are THAT bad and obvious. I'm waiting till the end of the month to start investigating other ISPs.
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PsyWulf said:
It's not everyone though so harder to isolate. I was gaming and mumbling last night happilly
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From what I've been able to see, it does look like this ongoing latency and packet loss issue is affecting some areas worse than others. That's what has made this such a pain to resolve.

At this point we're looking into the routing that is in place, and do I realize you guys are sick of this, but the traceroutes and various other tests really are helping us a lot.
 
ADSL feeling very slow again today, but I see bandwidth on JINX and CINX have increased a bit.

Another update coming through?

#edit: It seems erratic - speed seems fine for a while then everything grinds for a while.
 
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jacquesafro said:
ADSL feeling very slow again today, but I see bandwidth on JINX and CINX have increased a bit.

Another update coming through?

#edit: It seems erratic - speed seems fine for a while then everything grinds for a while.
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We're in the process of making some significant tweaks on our side, you should definitely see an improvement in the next few hours, especially with regards to stability.
 
AfriGenie said:
From what I've been able to see, it does look like this ongoing latency and packet loss issue is affecting some areas worse than others. That's what has made this such a pain to resolve.

At this point we're looking into the routing that is in place, and do I realize you guys are sick of this, but the traceroutes and various other tests really are helping us a lot.
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I have no doubt that you guys are trying to resolve this, but my gaming time is my relaxing time. When I sit down to chill for a couple of hours, it's unwind time. When I have to deal with latency so bad, I can't hear my mates on mumble and have to use a friend's VPN connection (to the amusement of the group), you're causing me anxiety when I want to chill.

It really frustrates me. And lately it seems that there are more frustrating nights than non-event nights...
 
Sazelza said:
I have no doubt that you guys are trying to resolve this, but my gaming time is my relaxing time. When I sit down to chill for a couple of hours, it's unwind time. When I have to deal with latency so bad, I can't hear my mates on mumble and have to use a friend's VPN connection (to the amusement of the group), you're causing me anxiety when I want to chill.

It really frustrates me. And lately it seems that there are more frustrating nights than non-event nights...
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I keep a R99 Connection 2meg uncapped specifically for when Afrihost is being niggly,it's not often but I don't mind keeping this account spare :P
Runs on IS so latency is brilliant (180ms to Blizzards' European servers)
 
Sazelza said:
I have no doubt that you guys are trying to resolve this, but my gaming time is my relaxing time. When I sit down to chill for a couple of hours, it's unwind time. When I have to deal with latency so bad, I can't hear my mates on mumble and have to use a friend's VPN connection (to the amusement of the group), you're causing me anxiety when I want to chill.

It really frustrates me. And lately it seems that there are more frustrating nights than non-event nights...
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:(

That's definitely not the overall experience that I want you to have, and I am convinced that with the changes we're making there will be an all-round improvement for all of our Users.
 
PsyWulf said:
I keep a R99 Connection 2meg uncapped specifically for when Afrihost is being niggly,it's not often but I don't mind keeping this account spare :P
Runs on IS so latency is brilliant (180ms to Blizzards' European servers)
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Mind letting me know where you're getting 2Mbps uncapped at R99? Sounds like a good deal to have lying around.
 
Sazelza said:
Mind letting me know where you're getting 2Mbps uncapped at R99? Sounds like a good deal to have lying around.
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Connection.co.za

It's very aggressively shaped if you hit higher stars so I dont use it for downloading,purely gaming
 
AfriGenie said:
We're in the process of making some significant tweaks on our side, you should definitely see an improvement in the next few hours, especially with regards to stability.
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Mine is still doing the same thing.. i.e. not much. Hope Afrihost can sort this out fast, I'm losing subscription time.
 
Treious said:
Mine is still doing the same thing.. i.e. not much. Hope Afrihost can sort this out fast, I'm losing subscription time.
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Which game or service in particular are you having issues with? I just want to make sure we are covering all the possible games and services.
 
AfriGenie said:
Which game or service in particular are you having issues with? I just want to make sure we are covering all the possible games and services.
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Specifically torrents and Elder Scrolls Online. I haven't tried my other online games recently. At least my browsing has improved and is functioning normally since yesterday, same with streaming. Before yesterday I couldn't even access google.

I've tried tracert and pinging ESO and the results are normal, speedtest is showing better results but only getting about 2mb off 4mb line.
 
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