Afrihost Uncapped ADSL Feedback

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Hi AfriMan,

I found the following article on Battle.net's site, so I thought I would follow the instructions and pass them onto you in the hope that you can pass it onto someone who can make head or tail of it. Or, perhaps, someone here in the forums can shed some more light on the differences.

https://us.battle.net/support/en/article/performing-a-traceroute

In the article, they state that the EU Diablo 3 server's IP address is:
213.155.155.233

I did a tracert from home on my Arihost account, and then I also did one from the office (MWEB account). I know that MWEB went to great lengths to ensure that battle.net gaming latency was as good as possible when they first launched their uncapped service, and over the last few nights, I have confirmed that MWEB is having no such issues with Diablo 3. Hopefully, this information (for example why traffic goes via London on MWEB and Amsterdam on Afrihost) is of use in troubleshooting this problem. Note too, that Afrihost never seems to arrive on the same subnet 213.155.x.x as is the case with MWEB.

I have also PMed you this message.

Afrihost
Code:
$ tracert 213.155.155.233

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     5 ms     5 ms     6 ms  105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
  3    29 ms    25 ms    16 ms  ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
  4    34 ms    32 ms    16 ms  rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
  5    38 ms    17 ms    17 ms  jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
  6    48 ms    45 ms    17 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7   223 ms   190 ms   190 ms  xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.89]
  8   208 ms   191 ms   191 ms  4.69.162.145
  9   211 ms   191 ms   191 ms  ae-2-52.edge4.Amsterdam1.Level3.net [4.69.139.170]
 10   196 ms   191 ms   191 ms  Telia-level3-10g.Amsterdam1.level3.net [4.68.62.98]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

MWEB
Code:
$ tracert 213.155.155.233

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  keeper.zoo [192.168.0.1]
  2    33 ms     7 ms     8 ms  41-132-8-1.dsl.mweb.co.za [41.132.8.1]
  3    11 ms     8 ms    11 ms  197-82-5-250.dbn.mweb.co.za [197.82.5.250]
  4     9 ms    18 ms    10 ms  197-82-2-3.dbn.mweb.co.za [197.82.2.3]
  5   200 ms   203 ms   209 ms  176.67.177.131
  6   204 ms   199 ms   199 ms  xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
  7   197 ms   219 ms   228 ms  vl-3601-ve-225.csw2.London1.Level3.net [4.69.166.145]
  8   222 ms   259 ms   341 ms  ae-2-52.edge5.London1.Level3.net [4.69.139.107]
  9   600 ms   615 ms   332 ms  ldn-b5-link.telia.net [213.248.91.57]
 10   196 ms   196 ms   197 ms  ldn-bb2-link.telia.net [80.91.249.181]
 11   209 ms   204 ms   220 ms  adm-bb2-link.telia.net [213.155.134.173]
 12   205 ms   204 ms   205 ms  adm-b5-link.telia.net [213.155.132.161]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 
Interesting there - the latencies to amsterdam are actually less on afrihost than on web:

11 209 ms 204 ms 220 ms adm-bb2-link.telia.net [213.155.134.173]

10 196 ms 191 ms 191 ms Telia-level3-10g.Amsterdam1.level3.net [4.68.62.98]


Afriman - Can you confirm that port 1119 is prioritised as gaming traffic as opposed to P2P?
 
Last edited:
I signed up for 4mb uncapped with Afrihost about a month and a half ago and so far my experiences with Afrihost haven't been that great since ive just had one problem after another.

What I can say is when it is working properly everything is incredibly fast and smooth (get about a 17ms ping in CS GO).

At the moment I am having more issues at the moment and have PM'ed Afriman hoping he will get it sorted since there customer support team obliviously isn't interested...
 
And the Cape Town IPC? Pro online matches in Fifa 13 on a Afrihost account is horrible, like looking at a slide show so bad is the lag. Switched to my FNB account, and everything is as smooth as butter.

Not sure what it's like in CT. For me it's been slightly better than it was on IS. Sucks when then the guy I play against only has one or two bars. They generally quit after I score twice or thrice in the first half ;) I've never been cursed in so many different languages!!
 
What a giggle! On Monday I emailed Afrihost to have my package increased from 1Mbps to 2 Mbps. See I was on the IS network and could not do it via the "panel". They replied they need permission to migrate me back. After seeing all the complaints here I left it, rather the devil you know......... Anyway. I noticed yesterday afternoon that my package on the panel showed MTN, I did not bother scrolling down. I increased the package to 2Mbps. Lasr night the speed did not increase. This morning I scroll down and see I am actually still on the IS package! OOPS change to MNT package, errr,,,,,,,,,,,, NO SPEED increase what a bummer but I should have expected it. So 1Mbps IS uncapped = 2Mbps MTN Uncapped.

Are you saying you're paying for 2Mbps and getting 1Mbps? Can you PM me so I can check this out?
 
I'm in CT and thinking of getting Afrihost Uncapped, but it seems one should avoid it for the moment?

Not everyone is experiencing problems, though happy client's don't always post their results.

Best would be to try it out, so PM and I'll arrange this for you :)
 
Interesting there - the latencies to amsterdam are actually less on afrihost than on web:

11 209 ms 204 ms 220 ms adm-bb2-link.telia.net [213.155.134.173]

10 196 ms 191 ms 191 ms Telia-level3-10g.Amsterdam1.level3.net [4.68.62.98]


Afriman - Can you confirm that port 1119 is prioritised as gaming traffic as opposed to P2P?

At the moment everything is pretty much unshaped, so the priority is based on whatever protocols you are running locally in terms of what gets priority throughput.
 
At the moment everything is pretty much unshaped, so the priority is based on whatever protocols you are running locally in terms of what gets priority throughput.

That makes no sense at all then, given the symptoms (over 1000ms lag in Diablo3, while <200ms in a traceroute).... Somewhere, someone is deprioritising traffic...
 
Are you saying you're paying for 2Mbps and getting 1Mbps? Can you PM me so I can check this out?

Yes, line speed, not provisione! Provisioned is 2 Mbs. Speed test has increased tp 1.7 now. A PM is awaiting you.
 
I think DBN / PMB traffic is going over Telkom's backhaul to the JHB IPC. We are also planning to upgrade the DBN infrastructure to eventually have IPC there, though that is most likely only planned for 2013.

Thanks for the update. Good to know it's on the agenda. Will try and be patient :)
 
Sinbad In my Trace route wont "
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 927.446 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 947.956 ms 949.075 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 3937.561 ms 35.278 ms 33.320 ms
"

These 2 screwup the whole experience?




traceroute to www.cnn.com (50.112.248.126), 30 hops max, 60 byte packets
1 192.168.1.254 (192.168.1.254) 7.227 ms 7.420 ms 7.536 ms
2 105-236-8-65-esr-lo.mtnbusiness.co.za (105.236.8.65) 11.053 ms 11.347 ms 13.377 ms
3 ipc-recieve-rb-2a.za.mtnbusiness.net (41.181.178.65) 136.608 ms 135.444 ms 150.470 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 113.266 ms 114.385 ms 115.292 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 927.446 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 947.956 ms 949.075 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 3937.561 ms 35.278 ms 33.320 ms
7 xe-4-1-0.edge5.Amsterdam1.Level3.net (212.72.41.89) 233.391 ms 233.733 ms 234.212 ms
8 4.69.162.145 (4.69.162.145) 235.443 ms 232.827 ms 236.487 ms
9 ae-57-222.ebr2.Amsterdam1.Level3.net (4.69.153.205) 243.361 ms ae-58-223.ebr2.Amsterdam1.Level3.net (4.69.153.209) 248.071 ms ae-57-222.ebr2.Amsterdam1.Level3.net (4.69.153.205) 246.076 ms
10 ae-48-48.ebr2.London1.Level3.net (4.69.143.82) 244.116 ms ae-45-45.ebr2.London1.Level3.net (4.69.143.70) 251.989 ms 790.573 ms
11 ae-42-42.ebr1.NewYork1.Level3.net (4.69.137.70) 874.687 ms 292.097 ms 291.085 ms
12 ae-4-4.ebr1.NewYork2.Level3.net (4.69.141.18) 304.879 ms 305.869 ms 306.824 ms
13 ae-1-100.ebr2.NewYork2.Level3.net (4.69.135.254) 292.799 ms 293.738 ms 301.629 ms
14 ae-2-2.ebr1.Chicago1.Level3.net (4.69.132.65) 344.090 ms 345.161 ms 345.953 ms
15 ae-6-6.ebr1.Chicago2.Level3.net (4.69.140.190) 347.435 ms 349.636 ms 348.626 ms
16 * ae-3-3.ebr2.Denver1.Level3.net (4.69.132.61) 336.473 ms 341.305 ms
17 ae-2-2.ebr2.Seattle1.Level3.net (4.69.132.53) 361.255 ms 365.488 ms 379.951 ms
18 ae-21-52.car1.Seattle1.Level3.net (4.69.147.163) 396.608 ms 397.103 ms 397.546 ms
19 AMAZON.COM.car1.Seattle1.Level3.net (4.53.144.74) 407.674 ms 425.145 ms 425.797 ms
20 205.251.225.22 (205.251.225.22) 404.519 ms 426.917 ms 205.251.225.24 (205.251.225.24) 5136.124 ms
21 205.251.232.76 (205.251.232.76) 5121.819 ms 205.251.232.78 (205.251.232.78) 5128.446 ms 378.910 ms
22 205.251.232.209 (205.251.232.209) 397.641 ms 398.037 ms 205.251.232.215 (205.251.232.215) 407.697 ms
23 205.251.232.221 (205.251.232.221) 392.836 ms 385.428 ms 386.008 ms
24 ec2-50-112-0-251.us-west-2.compute.amazonaws.com (50.112.0.251) 396.493 ms 402.785 ms 397.053 ms
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
 
Severe spikes there
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 927.446 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 947.956 ms 949.075 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 3937.561 ms 35.278 ms 33.320 ms



This is also not cool:
2 105-236-8-65-esr-lo.mtnbusiness.co.za (105.236.8.65) 11.053 ms 11.347 ms 13.377 ms
3 ipc-recieve-rb-2a.za.mtnbusiness.net (41.181.178.65) 136.608 ms 135.444 ms 150.470 ms

Looks to me like there's bandwidth constraints somewhere on the MTN network. Either a line somewhere is maxing out periodically, or there's some kind of routing weirdness happening inside the cloud.
 
I couldnt take this anymore.
Switched to MWEB and D3 latency issues are a thing of the past, will check back in a couple of months to see if it is better here in AfriLand.
 
Hi AfriMan,

I found the following article on Battle.net's site, so I thought I would follow the instructions and pass them onto you in the hope that you can pass it onto someone who can make head or tail of it. Or, perhaps, someone here in the forums can shed some more light on the differences.

https://us.battle.net/support/en/article/performing-a-traceroute

In the article, they state that the EU Diablo 3 server's IP address is:
213.155.155.233

I did a tracert from home on my Arihost account, and then I also did one from the office (MWEB account). I know that MWEB went to great lengths to ensure that battle.net gaming latency was as good as possible when they first launched their uncapped service, and over the last few nights, I have confirmed that MWEB is having no such issues with Diablo 3. Hopefully, this information (for example why traffic goes via London on MWEB and Amsterdam on Afrihost) is of use in troubleshooting this problem. Note too, that Afrihost never seems to arrive on the same subnet 213.155.x.x as is the case with MWEB.

I have also PMed you this message.

Afrihost
Code:
$ tracert 213.155.155.233

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     5 ms     5 ms     6 ms  105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
  3    29 ms    25 ms    16 ms  ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178.53]
  4    34 ms    32 ms    16 ms  rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
  5    38 ms    17 ms    17 ms  jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
  6    48 ms    45 ms    17 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7   223 ms   190 ms   190 ms  xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.89]
  8   208 ms   191 ms   191 ms  4.69.162.145
  9   211 ms   191 ms   191 ms  ae-2-52.edge4.Amsterdam1.Level3.net [4.69.139.170]
 10   196 ms   191 ms   191 ms  Telia-level3-10g.Amsterdam1.level3.net [4.68.62.98]
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.

MWEB
Code:
$ tracert 213.155.155.233

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  keeper.zoo [192.168.0.1]
  2    33 ms     7 ms     8 ms  41-132-8-1.dsl.mweb.co.za [41.132.8.1]
  3    11 ms     8 ms    11 ms  197-82-5-250.dbn.mweb.co.za [197.82.5.250]
  4     9 ms    18 ms    10 ms  197-82-2-3.dbn.mweb.co.za [197.82.2.3]
  5   200 ms   203 ms   209 ms  176.67.177.131
  6   204 ms   199 ms   199 ms  xe-8-1-0.edge3.London1.Level3.net [195.50.124.133]
  7   197 ms   219 ms   228 ms  vl-3601-ve-225.csw2.London1.Level3.net [4.69.166.145]
  8   222 ms   259 ms   341 ms  ae-2-52.edge5.London1.Level3.net [4.69.139.107]
  9   600 ms   615 ms   332 ms  ldn-b5-link.telia.net [213.248.91.57]
 10   196 ms   196 ms   197 ms  ldn-bb2-link.telia.net [80.91.249.181]
 11   209 ms   204 ms   220 ms  adm-bb2-link.telia.net [213.155.134.173]
 12   205 ms   204 ms   205 ms  adm-b5-link.telia.net [213.155.132.161]
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.


I just started a game, and have the following connections

TCP 10.0.0.2:57594 80.239.208.193:1119 ESTABLISHED
TCP 10.0.0.2:57596 46.4.71.148:80 CLOSE_WAIT
TCP 10.0.0.2:57597 80.239.210.151:1119 ESTABLISHED

I think they gave the wrong IPs...
 
I just started a game, and have the following connections

TCP 10.0.0.2:57594 80.239.208.193:1119 ESTABLISHED
TCP 10.0.0.2:57596 46.4.71.148:80 CLOSE_WAIT
TCP 10.0.0.2:57597 80.239.210.151:1119 ESTABLISHED

I think they gave the wrong IPs...

Also, seeing sub 200ms latency now!

tcp ping results while I was playing:

Ping statistics for 80.239.208.193:1119
232 probes sent.
232 successful, 0 failed.
Approximate trip times in milli-seconds:
Minimum = 182.427ms, Maximum = 227.879ms, Average = 199.420ms
 
Ever since this 'Big and improved' move from IS to MTN I have had problems with online gaming. Before the move I used to have 4 bars and smooth gameplay in BF3 to EU servers but now I get 3 bars with extremely laggy gameplay. I recently bought a gaming pc and local servers are also laggy. My friend has a 1Mbit line and he has a ping of 15 and I have a 8Mbit line with a 60ms ping...we live in the same region. Has anyone else having the same issue? I really do not want to move IPS's as Afrihost rocks...
 
I see the network notice about CPT latency is not "current" anymore - does that mean the CPT IPC is up?

[edit] No.. its not - why has this issue been closed @Afriman?
 
I'm in CT and thinking of getting Afrihost Uncapped, but it seems one should avoid it for the moment?

I moved to Afrihost at the start of October, and it was a bad decision (despite the money saving). The ping's are really bad. Have a gamer in the house and he doesn't get good pings, constantly get hassles from him. I challenge somebody in Cape Town on Afrihost to get a speedtest.net ping to any server less than 40ms...

I do have to say that the speeds are improving, my tests are now running at 45ms pings, 3.95 mbps, 0.47 mbps UP... I used to get above 4meg speeds with MWEB but think thats a bonus can't really complain about that. I am getting 400 - 450k quite frequently on torrents.

Youtube and Google services are much slower than before, I re-routed Youtube to SA servers in my host file which seemed to have helped, but I can't expect to have to do this on each computer on the network. On MWEB i could stream 720p with ease most of the time, with zero buffering from the get go.

If I do land up changing my mind I will post on here, because people are scarce to post about good experiences.
 
I see the network notice about CPT latency is not "current" anymore - does that mean the CPT IPC is up?

[edit] No.. its not - why has this issue been closed @Afriman?

Agreed, it makes things seem like those pings are good. The thing is, I even get those pings on my 2GB Capped Unshaped Account, can Afriman please give us some idea of when Cape IPC will be implemented
 
I feel sorry for other people, my online gaming is better now, everything is good, im happy, download speeds are higher than mweb.
My torrents are like +- 450kbs and im in Durban...
2258017963.png

:D .. Thank You Afriman
 
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