Afrihost Uncapped ADSL Feedback

[Vrotappel]

Stop making it out like the entire network is collapsing,far from it,based on the number of posts compared to customer numbers i'd say many if not most are happier now

I'd say you are wrong. I've followed Afrihost threads for months and this is the worst it has been.

 

[kissingmybbgoodbye]

I just have to point it out with all the bull**** flying back and forth on this issue...

Afrihost have *NOTHING* to do with you being able to download Windows or not. The _ONLY_ company that's responsible for that is Microsoft. No one else.

If you have problems downloading Windows, you need to contact Microsoft to get the issue resolved. Afrihost *CANNOT* do anything about it.

Yes it might be microsofts problem or wherever geolocation of IP's is kept. Fact is I am on a Afrihost network and it does not work.

Questions to ask

What did mtn/afrihost do to make sure this address range is updated correctly ? (bit late to do it when you're live)

fact it is not working for me. afrihost should assist a customer not just shove cut/paste answers and blaming it on my PC or DNS which has nothing to do with the issue (maybe afrihost should have setup a temporary proxy which an Ip address which is known to work and assist customers on setting that up) (I solved the problem by using a proxy i am sure someone with some brains at afrihost could have thought about that too)

Basically what I am getting at afrihost should acknowledge their is a problem and try to assist the customer that is how you win over customer loyalty and get word of mouth referals not by trying to bull**** the customer and hope the problem goes away

 

[HermanTheGerman]

What did mnet/afrihost do to make sure this address range is updated correctly ?

Huh? Mnet isn't part of the equation on hand.
MTN/AH sure made some mistakes during the migration. But afaik they are hard at work trying to figure it all out and making the network going smooth again.
And also I believe AH have setup a temporary proxy for a huge part of the customer base.

 

[al4bb]

Am I the only one not having speed issues? Latency is crap, but so far my speeds been good.

Speed has not largely been an issue with the change over. It's the latency that is terrible.

 

[kissingmybbgoodbye]

Huh? Mnet isn't part of the equation on hand.
MTN/AH sure made some mistakes during the migration. But afaik they are hard at work trying to figure it all out and making the network going smooth again.
And also I believe AH have setup a temporary proxy for a huge part of the customer base.

Sorry Typo I meant MTN (EmptyN) sorry if I cause any harm to Mnet/Naspers/Mweb didn't mean it my mistake

 

[new_in_za2]

What did mnet/afrihost do to make sure this address range is updated correctly ? (bit late to do it when you're live)

Afrihost is not in control of Microsoft's IP database in any way. They have not contributed to it and have 0 control over it. The question you need to ask is: What has Microsoft done to make sure that their database is correct so their customers aren't affected?

fact it is not working for me. afrihost should assist a customer not just shove cut/paste answers and blaming it on my PC or DNS which has nothing to do with the issue (maybe afrihost should have setup a temporary proxy which an Ip address which is known to work and assist customers on setting that up) (I solved the problem by using a proxy i am sure someone with some brains at afrihost could have thought about that too)

But Afrihost have *NOTHING* to do with the issue, just like Afrihost can't fix it if your favourite website is down and Afrihost don't control that your favourite porn site requires payment. Afrihost also can't seed a torrent you've found with 0 seeders. Afrihost can't force your bank to give you more money. Afrihost can't force Microsoft to include IP addresses in their database.

I really do not understand what's so difficult to understand about this.

Basically what I am getting at afrihost should acknowledge their is a problem and try to assist the customer that is how you win over customer loyalty and get word of mouth referals not by trying to bull**** the customer and hope the problem goes away

No, the fact is that Afrihost simply have nothing to do with this. The fact is that you need to go and complain to Microsoft instead.

 

[kissingmybbgoodbye]

Afrihost is not in control of Microsoft's IP database in any way. They have not contributed to it and have 0 control over it. The question you need to ask is: What has Microsoft done to make sure that their database is correct so their customers aren't affected?



But Afrihost have *NOTHING* to do with the issue, just like Afrihost can't fix it if your favourite website is down and Afrihost don't control that your favourite porn site requires payment. Afrihost also can't seed a torrent you've found with 0 seeders. Afrihost can't force your bank to give you more money. Afrihost can't force Microsoft to include IP addresses in their database.

I really do not understand what's so difficult to understand about this.



No, the fact is that Afrihost simply have nothing to do with this. The fact is that you need to go and complain to Microsoft instead.

Their support should then not come up with bull**** answers and putting the blame on DNS, or my PC which is clearly not the case, rather assist the customer and see if you can help them not shove them away and say the issue has been resolved

The IP range clearly did not exist in databases or is allocated to wrong countries which I think MTN could have done something about I am sure they got allocated the IP range long time ago and should have made sure it is allocated to the right country etc.

The databaes must get their info from somewhere and I guess Microsoft might not be in control of those databases either so i don't want to put the blame solely on them(All though software/content/information should be available globally but that is not where discussion is about)

If I move or change phone numbers i tell my customers and everybody who needs to know I guess MTN didn't maybe communicate the fact and if they are not responsible for communicating that the Ip range is South African they should have bloody well made sure that who is responsible did it

 

[eitai2001]

My line speed seems to be back up again now.
But I can definitely see it's not sorted fully yet ... the speedtest sat at around 5 - 6 Mbit before it pushed up to 7.4.
I'm used it it hovering around 7.5 and pushing to 8 at the end.
But it's an improvement ... it was at 4 about an hour ago.



AfriMan, I'm still interested in temporary fixes such as I mentioned earlier while these lines play around. I for one am happy to be temporarily restored to IS.

Edit:
Clicking test again 3 more times gave me this:

I just wish it would stay at this and be stable at this speed.

 

[kissingmybbgoodbye]

My line speed seems to be back up again now.
But I can definitely see it's not sorted fully yet ... the speedtest sat at around 5 - 6 Mbit before it pushed up to 7.4.
I'm used it it hovering around 7.5 and pushing to 8 at the end.
But it's an improvement ... it was at 4 about an hour ago.

View attachment 26888

AfriMan, I'm still interested in temporary fixes such as I mentioned earlier while these lines play around. I for one am happy to be temporarily restored to IS.

Edit:
Clicking test again 3 more times gave me this:
View attachment 26892

I just wish it would stay at this and be stable at this speed.

Speeds seem to have improved, just wish their support could improve and not be ostriches sticking their heads in the sand

 

[AfriMan]

My line speed seems to be back up again now.
But I can definitely see it's not sorted fully yet ... the speedtest sat at around 5 - 6 Mbit before it pushed up to 7.4.
I'm used it it hovering around 7.5 and pushing to 8 at the end.
But it's an improvement ... it was at 4 about an hour ago.

View attachment 26892

AfriMan, I'm still interested in temporary fixes such as I mentioned earlier while these lines play around. I for one am happy to be temporarily restored to IS.

Edit:
Clicking test again 3 more times gave me this:
View attachment 26894
I just wish it would stay at this and be stable at this speed.

I can't offer moving back to IS - please don't expect anything in that vein

But please PM me so we can discuss. If things start going bad again (seems like they're doing better now) just let me know and we'll see what works.

 

[Necuno]

I can't offer moving back to IS - please don't expect anything in that vein

Any plans on free month or two? I'm curious what connection do you use

 

[kissingmybbgoodbye]

Any plans on free month or two? I'm curious what connection do you use

Now we don't want to bankrupt them do we ? But I think a proper apology is in place and maybe some discounts but I rather have them spent that money in investing in their first line support which i think is seriously lacking

 

[new_in_za2]

The IP range clearly did not exist in databases or is allocated to wrong countries which I think MTN could have done something about I am sure they got allocated the IP range long time ago and should have made sure it is allocated to the right country etc.

OK, for the billionth time. Microsoft control Microsoft's database. Afrihost do not control Microsoft's database. I have to ask again: Is this really so hard to understand?

The databaes must get their info from somewhere and I guess Microsoft might not be in control of those databases either so i don't want to put the blame solely on them(All though software/content/information should be available globally but that is not where discussion is about)

You mean like AfriNIC? (Yes, 100% unrelated to Afrihost). And yes, their IP addresses have correctly had their country specified as 'ZA' since the beginning. Again I have to ask: How hard is it to understand that only Microsoft can update their own database and Afrihost can't break into the Microsoft head quarters and do it for them?

If I move or change phone numbers i tell my customers and everybody who needs to know I guess MTN didn't maybe communicate the fact and if they are not responsible for communicating that the Ip range is South African they should have bloody well made sure that who is responsible did it

If Microsoft block all phones numbers starting with '082' and you get a Vodacom phone number starting with '082', the problem is still Microsoft and not Vodacom. Again I have to ask: Is this really so hard to understand?

 

[Necuno]

Now we don't want to bankrupt them do we ? But I think a proper apology is in place and maybe some discounts but I rather have them spent that money in investing in their first line support which i think is seriously lacking

That thought did cross my mind, though one month free is less expensive than double your money back guarantee...

 

[kissingmybbgoodbye]

OK, for the billionth time. Microsoft control Microsoft's database. Afrihost do not control Microsoft's database. I have to ask again: Is this really so hard to understand?



You mean like AfriNIC? (Yes, 100% unrelated to Afrihost). And yes, their IP addresses have correctly had their country specified as 'ZA' since the beginning. Again I have to ask: How hard is it to understand that only Microsoft can update their own database and Afrihost can't break into the Microsoft head quarters and do it for them?



If Microsoft block all phones numbers starting with '082' and you get a Vodacom phone number starting with '082', the problem is still Microsoft and not Vodacom. Again I have to ask: Is this really so hard to understand?

Still don't come up with bull**** answers get a Solution and help your affected customers don't shove them away sometimes customer service goes beyond who's at fault

 

[new_in_za2]

Still don't come up with bull**** answers get a Solution and help your affected customers don't shove them away sometimes customer service goes beyond who's at fault

I agree! So since you know the Solution, go and complain to Microsoft, the company you're a customer of and who refuses to help you. Yes, you're buying Windows from Microsoft, not Afrihost. Microsoft deliberately blocked you from buying Windows from them. This is a Microsoft issue, not an Afrihost issue. Go complain to Microsoft if you want a Solution.

 

[prodigyX]

Positive post: 10mb uncapped seems to be performing a little better.. seem to be shaped/throttled to about 750kB p/s (6mb).. which is at least better than the 200kB p/s (1.6mb) I was getting this morning

 

[TheBossMan]

OK, for the billionth time. Microsoft control Microsoft's database. Afrihost do not control Microsoft's database. I have to ask again: Is this really so hard to understand?



You mean like AfriNIC? (Yes, 100% unrelated to Afrihost). And yes, their IP addresses have correctly had their country specified as 'ZA' since the beginning. Again I have to ask: How hard is it to understand that only Microsoft can update their own database and Afrihost can't break into the Microsoft head quarters and do it for them?



If Microsoft block all phones numbers starting with '082' and you get a Vodacom phone number starting with '082', the problem is still Microsoft and not Vodacom. Again I have to ask: Is this really so hard to understand?

I see Afriman has created a fake account for him or this must be some Afrihost fanboy. Thie problem is def not Microsoft's fault.
If I have a phone number 082 111 1111 and I buy myself another phone number 074 222 2222 and don't give anyone the new number. Then is it my customer's fault they can't get hold of me on the new number???

Afrihost swopped networks like not even fully a week or so before Windows 8 and probably also never had the decency to inform Microsoft / Microsoft SA about their new IP range.

So yeah MTN / Afrihost is fully to blame for this.

 

[new_in_za2]

I see Afriman has created a fake account for him or this must be some Afrihost fanboy.

Yes, because I understand how networking and in particular the internet and the various NICs work, I must be Afriman's alternative account. Makes perfect sense!

Thie problem is def not Microsoft's fault.

Considering that it is Microsoft who are blocking the IP addresses and not Afrihost, and considering that Afrihost are not Microsoft and that Afrihost do not have access to Microsoft's systems to correct Microsoft's problems, and considering that Afrihost's 'new' IP ranges have been registered as belonging to South Africa _AT LEAST_ since the Rage trial started and almost 100% likely for a fair while before then, it makes perfect sense to conclude that Afrihost is the problem, right?!

Yes, the previous paragraph includes sarcasm in its conclusion.

If I have a phone number 082 111 1111 and I buy myself another phone number 074 222 2222 and don't give anyone the new number. Then is it my customer's fault they can't get hold of me on the new number???

The correct analogy would be if Afrihost got a new IP range but forgot to add BGP announces for the new IP range. This hasn't happened. You packets get to Microsoft and back just fine, but Microsoft simply decided to block your IP address. Microsoft. Yes, Microsoft. Microsoft decided to block your IP address. Do I need to repeat it again? Microsoft decided to block your IP address. Microsoft.

Afrihost swopped networks like not even fully a week or so before Windows 8 and probably also never had the decency to inform Microsoft / Microsoft SA about their new IP range.

And Afrihost should have predicted that Microsoft would screw up and then have waited 2 months? Yes, that makes perfect sense.

So yeah MTN / Afrihost is fully to blame for this.

... if you are on drugs, yes. Here's the deal: Afrihost can do NOTHING to fix this problem. If you want Microsoft's problem fixed, you need to complain to Microsoft. Spamming this thread will not get Microsoft to fix their problem. Understood?

 

[Sinbad]

I see Afriman has created a fake account for him or this must be some Afrihost fanboy. Thie problem is def not Microsoft's fault.
If I have a phone number 082 111 1111 and I buy myself another phone number 074 222 2222 and don't give anyone the new number. Then is it my customer's fault they can't get hold of me on the new number???

Afrihost swopped networks like not even fully a week or so before Windows 8 and probably also never had the decency to inform Microsoft / Microsoft SA about their new IP range.

So yeah MTN / Afrihost is fully to blame for this.

OMFG LOL LOL LOL... You think an ISP must find out about every possible geo-ip service and beg them to update?

The problem is with an IP to Geographic mapping DB. Microsoft chose to use this particular service, it's up to them to make sure it's up to date.
Complaining to/about Afrihost is not going to help with this. Turn your anger towards Microsoft. They have an SA office. Call them on 0860 22 55 67. Browse to http://support.microsoft.com/contactus/?ln=en-za

Explain that you can't download Windows even though you're in SA. Rant at them. It's their problem.