Afrihost Uncapped ADSL Feedback

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Still similar results to that of jannier (although that #7 has come down).

Tracing route to mtn.co.za [196.11.240.17]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms router [172.25.160.1]
2 10 ms 10 ms 10 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.4.193]
3 12 ms 12 ms 11 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 12 ms 12 ms 13 ms 41.181.198.188
5 13 ms 13 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 13 ms 13 ms 13 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 44 ms 33 ms 33 ms rb-cr-1.za--ct-cr-2.za-b.mtnns.net [196.44.31.250]
8 32 ms 32 ms 32 ms rb-dca-1.za--rb-cr-1.za-a.mtnns.net [196.44.0.147]
9 33 ms 32 ms 32 ms mtn-rb-1--rb-ad-1-a.mtnns.net [196.44.8.211]
10 * * * Request timed out.
11 33 ms 32 ms 33 ms 196-11-240-17.mtn.co.za [196.11.240.17]

Trace complete.

MTN Cpt
2746050285.png

MTN Jhb
2746052452.png
 
AfriMan said:
We're still testing on our side, it's not clear what the issue might be. Some of the traceroutes I've received all look very different, so it's difficult to diagnose. Our guys are working on it and I'm waiting on more info.

Sorry guys, I know a Saturday night is the worst time for the internet to misbehave :(
Click to expand...

Afriman I sent you a email i think it might be something on one of your nodes ... i get timeouts on some of the tracert ips .... ticket id is UDG-405-88726 . I think that would be the first place to look. Hope this helps a bit???
 
skoenman said:
Afriman I sent you a email i think it might be something on one of your nodes ... i get timeouts on some of the tracert ips .... ticket id is UDG-405-88726 . I think that would be the first place to look. Hope this helps a bit???
Click to expand...

From my own tests, it seems to be a local issue and not international. But from the results I'm seeing, it's really difficult to pin down the cause. There also seems to be a latency issue that's cropping up everywhere, but we're definitely not getting the volume of complaints that one would expect if there was general latency on the network. We're escalating the issue with MTN and we should be getting some answers soon. I know this is frustrating for everyone, I promise people are being called and brought in to get this moving.
 
Only thing that really pissed me off was being on the phone this afternoon for 30 minutes and then being cut off instead of just saying we see there is a issue and we working on it. Just have a look at the email that will at least give a idea of the affected segment.
 
I am on a 1mb business account, and everything tests fine, except youtube is streaming terrible. Buffering a lot, even at 360p and sometimes just freezes up. I know there is snow on the mountains here by us, but this is ridiculous! ;-)
 
My first night trying to download on my 4 mg uncapped afrihost account and this:

Test conducted on 6/1/2013 8:16:12 PM

Download Speed: 320 kbps (40 KB/sec transfer rate)
Upload Speed: 406 kbps (50.8 KB/sec transfer rate)
Latency: 99 ms

Test conducted on 6/1/2013 8:33:44 PM

Download Speed: 425 kbps (53.1 KB/sec transfer rate)
Upload Speed: 362 kbps (45.3 KB/sec transfer rate)
Latency: 99 ms

--------------------

Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 7 ms 7 ms 7 ms 105-236-8-65-esr-lo.mtnbusiness.co.za [105.236.8
.65]
3 10 ms 10 ms 9 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 32 ms 31 ms 31 ms 41.181.184.28
5 10 ms 10 ms 10 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 29 ms 29 ms 29 ms 196.44.31.106
7 194 ms 176 ms 176 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 153 ms 153 ms 163 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 153 ms 153 ms 153 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
10 * * * Request timed out.
11 155 ms 155 ms 154 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
12 175 ms 174 ms 175 ms 132.185.255.156
13 155 ms 154 ms 154 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

---------

:mad:

Have I made a mistake moving to Afrihost?
 
Just moved back to Afrihost and Netflix streaming quality is terrible. Hope this is a temporary glitch else I am leaving for good this time.
 
We've escalated the latency issue to 3rd level support, and management are intervening to ensure this is looked into and resolved quickly. We are still unsure as to the extent of the impact of the issue, but seems to affect gaming and streaming most. So most using services that are not so latency critical seem to be largely unaffected.

We'll post new information as soon as we have it :(
 
AfriMan said:
We've escalated the latency issue to 3rd level support, and management are intervening to ensure this is looked into and resolved quickly. We are still unsure as to the extent of the impact of the issue, but seems to affect gaming and streaming most. So most using services that are not so latency critical seem to be largely unaffected.

We'll post new information as soon as we have it :(
Click to expand...

Afriman that is correct,
I can download from overseas just fine, at full line speed.
But I cannot stream youtube.
Downloading a file that is on a server in JHB takes forever.
Downloading something from here in CPT is at full line speed.
 
Same experience here, janier. everything is fine from overseas, but local is not lekker. 4MB Business.
 
AfriMan said:
I'm not having any issues on YouTube up in the North. Is this limited to the Southern Region?
Click to expand...

You tell us. :)

Yes, still having issues in Cpt. YouTube buffers on 360p. It seems that it takes ages for the YouTube stream chunk to start downloading the next segment. Quite annoying situation atm.
 
Youtube is unusable above 360p in CPT. I get full speed on my 10meg line otherwise. Please fix
 
latency is great here in centurion

Pinging www.google.co.za [66.8.14.14] with 32 bytes of data:
Reply from 66.8.14.14: bytes=32 time=10ms TTL=58
Reply from 66.8.14.14: bytes=32 time=9ms TTL=58
Reply from 66.8.14.14: bytes=32 time=9ms TTL=58
Reply from 66.8.14.14: bytes=32 time=9ms TTL=58

Tracing route to www.google.co.za [66.8.14.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 7 ms 8 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.4.129]
3 9 ms 9 ms 9 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 11 ms 10 ms 10 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 10 ms 10 ms 10 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 9 ms 9 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 10 ms 9 ms 9 ms cache.google.com [66.8.14.14]

Trace complete.
 
AfriMan said:
We've escalated the latency issue to 3rd level support, and management are intervening to ensure this is looked into and resolved quickly. We are still unsure as to the extent of the impact of the issue, but seems to affect gaming and streaming most. So most using services that are not so latency critical seem to be largely unaffected.

We'll post new information as soon as we have it :(
Click to expand...

Maybe also inform the Afrihost support guys, as they are still pondering whether to escalate my earlier ticket (#YNH-407-24894) to 2nd level... :D
 
nerf said:
latency is great here in centurion

Pinging www.google.co.za [66.8.14.14] with 32 bytes of data:
Reply from 66.8.14.14: bytes=32 time=10ms TTL=58
Reply from 66.8.14.14: bytes=32 time=9ms TTL=58
Reply from 66.8.14.14: bytes=32 time=9ms TTL=58
Reply from 66.8.14.14: bytes=32 time=9ms TTL=58

Tracing route to www.google.co.za [66.8.14.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 7 ms 7 ms 8 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.4.129]
3 9 ms 9 ms 9 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178.77]
4 11 ms 10 ms 10 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.120]
5 10 ms 10 ms 10 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 9 ms 9 ms 9 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
7 10 ms 9 ms 9 ms cache.google.com [66.8.14.14]

Trace complete.
Click to expand...

traceroute to www.google.co.za (173.194.75.94), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.676 ms 0.399 ms 5.104 ms
2 105-236-8-129-esr-lo.mtnbusiness.co.za (105.236.8.129) 6.687 ms 6.148 ms 6.114 ms
3 ipc-send-tb-3a.mtnbusiness.net (41.181.53.214) 43.356 ms 42.906 ms 43.126 ms
4 41.181.198.188 (41.181.198.188) 24.569 ms 24.347 ms 23.886 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 25.664 ms 24.876 ms 24.551 ms
6 196.44.31.106 (196.44.31.106) 45.840 ms 73.697 ms 45.803 ms
7 am-cr-1.am--lt-cr-1.uk-a.mtnns.net (196.44.31.221) 212.268 ms 201.618 ms 183.282 ms
8 am-cr-2.nl--ls-cr-1.uk.mtnns.net (196.44.31.155) 179.295 ms 179.642 ms 179.272 ms
9 am-cr-2.nl--am-tpr-1.nl-a.mtn.net (209.212.111.218) 168.537 ms 168.180 ms 167.779 ms
10 core2.ams.net.google.com (195.69.145.100) 168.498 ms 168.703 ms 168.012 ms
11 209.85.254.95 (209.85.254.95) 169.439 ms
209.85.254.90 (209.85.254.90) 175.684 ms 184.695 ms
12 209.85.255.72 (209.85.255.72) 177.469 ms
209.85.255.70 (209.85.255.70) 176.686 ms
209.85.255.72 (209.85.255.72) 176.916 ms
13 209.85.240.29 (209.85.240.29) 283.252 ms 281.032 ms 280.598 ms
14 72.14.235.89 (72.14.235.89) 244.110 ms 244.622 ms 244.543 ms
15 209.85.243.114 (209.85.243.114) 262.675 ms 262.235 ms
209.85.241.222 (209.85.241.222) 281.744 ms
16 216.239.48.59 (216.239.48.59) 353.309 ms
216.239.48.159 (216.239.48.159) 346.920 ms
216.239.48.183 (216.239.48.183) 352.891 ms
17 * * *
18 ve-in-f94.1e100.net (173.194.75.94) 277.891 ms 277.321 ms 277.559 ms

I notice that I am not going through the google cache for some reason here in PE?
 
You can see the issue when you download a video from YouTube. Videos download at 17kbs when using youtube.co.za particularly the HD ones. All other downloads are at normal speeds I.e. 400+. To me it looks like shaping on youtube.co.za.

When my kids get off the pc's will try with youtube.com.
 
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