Afrihost Uncapped ADSL Feedback

Status
Not open for further replies.
We still don't have any ETA at this stage. We just ran some tests and things are definitely as bad as ever, if not worse. I've received several mails from our Director's this morning and they are putting immense pressure on IS to get this sorted out. But IS have still not given us a way forward. This is a big part of the reason that we need to move to a bigger network where we can control our own bandwidth provisioning.
 
AfriMan said:
We still don't have any ETA at this stage. We just ran some tests and things are definitely as bad as ever, if not worse. I've received several mails from our Director's this morning and they are putting immense pressure on IS to get this sorted out. But IS have still not given us a way forward. This is a big part of the reason that we need to move to a bigger network where we can control our own bandwidth provisioning.
Click to expand...

Hi Afriman

does your support staff know about this issue ? or are they just plain stupid, several colleagues have called in or reported issues around this seem to be getting uninformed and time wasting responses...
 
kripstoe said:
At least we know it's definitely an IS issue...
Click to expand...

No it is not (unless you pay IS directly). My agreement for service provision is with Afrihost. It is their issue. I could care less about IS & their (Afrihosts') responses go nowhere near addressing this. These tossers need to learn less about the blame game and more about dedicated customer service provision. Here is the questions you ALL need to ask:
1. Who is my contract with?
2. Am I any clearer to having an answer to my problem? and
3. Are they being honest with us?

My opinion, I believe they are being frugal with the truth.

Edit: Dirk Turpin got hung for less Highway Robbery.
 
Last edited:
I've seen an improvement, I get around 100KB average speed(yesterday it was 50), but still not good enough for 4mb.

Edit: Some downloads are pretty fast, averaging above 200KB.
 
Last edited:
A&SH said:
No it is not (unless you pay IS directly). My agreement for service provision is with Afrihost. It is their issue. I could care less about IS & their (Afrihosts') responses go nowhere near addressing this. These tossers need to learn less about the blame game and more about dedicated customer service provision. Here is the questions you ALL need to ask:
1. Who is my contract with?
2. Am I any clearer to having an answer to my problem? and
3. Are they being honest with us?
\
Click to expand...

My opinion is that Afrihost is between a rock and a hard place.

They are moving to MTN and IS know this. IS have to upgrade capacity to fix the problem (which costs big bucks) only to can it again when Afrihost/Axxess move as they cannot afford to keep that kind of unused capacity. So maybe it's a toss-up between delay the upgrade indefinitely until AH move or the alternative of paying for short term gain. Afrihost are probably banging on every door, but are being stonewalled etc.

I also don't want AH to be forced to move SP's until they are absolutely sure MTN is really ready - can you imagine that carnage if they are not?

I guess it's like blaming the cashier at the till for the increasing food prices.. (it's not really, but its an analogy that will do). BTW my wife does this :)
 
Last edited:
I couldn't give a rats ass who's problem it is! Fact of the matter is that I am paying full price for quarter service.

Afrihost either has to reduce payments and bite the bullet or else I will put the double your money back guarantee to use.

I'm sick of this crap now, another day with bull**** slow Internet!

Edit: to add to this, if IS needs to buy capacity to fix the problem what the hell is taking so long? Afrihost clients shouldn't have to suffer because of their business arrangements.
 
Last edited:
Yeah, this has gone on long enough....

Takes me 1 hour to download 60Mb, can't even stream you tube without it getting stuck :(
 
Last edited:
AfriMan said:
We still don't have any ETA at this stage. We just ran some tests and things are definitely as bad as ever, if not worse. I've received several mails from our Director's this morning and they are putting immense pressure on IS to get this sorted out. But IS have still not given us a way forward. This is a big part of the reason that we need to move to a bigger network where we can control our own bandwidth provisioning.
Click to expand...
Can you give us a time indication when the move will happen. 1 month? Next year?
 
IS have confirmed that their network is saturated and they are installing additional IPC capacity. Unfortunately we are being told that this may only take effect as late as next week. We will continue to put pressure on them to prioritise and give us a solution as fast as possible, as well as to put any possible measures in the interim to improve the current speeds.
 
2204424864.png

im happy with my speed in Durban so far....
 
AfriMan said:
IS have confirmed that their network is saturated and they are installing additional IPC capacity. Unfortunately we are being told that this may only take effect as late as next week. We will continue to put pressure on them to prioritise and give us a solution as fast as possible, as well as to put any possible measures in the interim to improve the current speeds.
Click to expand...

Thank you, finally some valuable feedback
 
AfriMan said:
IS have confirmed that their network is saturated and they are installing additional IPC capacity. Unfortunately we are being told that this may only take effect as late as next week. We will continue to put pressure on them to prioritise and give us a solution as fast as possible, as well as to put any possible measures in the interim to improve the current speeds.
Click to expand...

eddief1 said:
Ye I saw that...I still maintain it is congested IPC...maybe Afriman can shed some light...
Click to expand...

But I told you that 6 days ago :)
 
Davedes said:
Thank you, finally some valuable feedback
Click to expand...

Just wish they would post the updates on their own website as well, instead of Twittering about it only.
Fortunately I still have my 20Gig Telkom that I can use, but still, I would prefer to have Afrihost running....
 
In layman's terms why is IS IPC problems effecting us and why so sudden? Did they lose some of their IPC?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X