Afrihost Uncapped ADSL Feedback

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AfriMan said:
Hey guys

Just be warned that there are an unusually high number of exchanges around the country having ADSL issues, including Grahamstown, Meyerton, Sunninghill, Durban North and Fourways.

Not sure when Telkom will be addressing this, but we'll let you know when we have more information. We'll update you as we get more info :(
Click to expand...

Well, Grahamstown also had an electricity blackout all day. Last night and now, max line speed is 1Mb/s on a line that syncs at 8Mb/s. I have 4MB business Uncapped. It is bundled with my ADSL line, so I guess it is up to Afrihost to sort this out.
 
Kwerty said:
Indeed. Its never been an issue.

I'm looking to move to AH next month but if this is the case there is no way I'm moving. I'm not interested in being routed around the world thanks.
Click to expand...

We've logged with our network guys, but they are certain that nothing has changed on our side. There are some reports that other ISP's are having similar issues on local game servers, so it may be a peering link down, or possibly another issue we're not aware of.

We'll keep pursuing this until we get some concrete feedback :(
 
Tweaking tools on Afrihost client panel are not working on my line either. I guess I will have to wait for some Telkom dude to flick a switch tomorrow morning when he gets back to work.
 
AfriMan said:
We've logged with our network guys, but they are certain that nothing has changed on our side. There are some reports that other ISP's are having similar issues on local game servers, so it may be a peering link down, or possibly another issue we're not aware of.

We'll keep pursuing this until we get some concrete feedback :(
Click to expand...

I'm having the same issue. I'm with Afrihost. Some people on Telkom also reporting higher than normal pings on DotA 2 (200+)

Using a Webafrica trial account. No problems. Normal 30-35 latency. I hope you can sort it out ASAP.
 
Monday Morning is here, and ADSL downloading is only marginally better than dial-up. Strangely, uploading is fine, and much much faster than downloading.
 
Telkom still have an open fault for all ADSL users nationally. Guess there is still sporadic issues with exchanges with connectivity issues. What we're seeing is that the notice board is lighting up occasionally with a string of exchanges, and Telkom is resolving within 3-4 hours. We're not entirely sure what the issues are, but symptoms seem to range from diminshed throughput and high latency to no authentication at all :(

Can the guys who are still experiencing issues this morning please drop me a PM so we can check if this is the case, or if these are regular line issues?
 
AfriMan said:
Telkom still have an open fault for all ADSL users nationally. Guess there is still sporadic issues with exchanges with connectivity issues. What we're seeing is that the notice board is lighting up occasionally with a string of exchanges, and Telkom is resolving within 3-4 hours. We're not entirely sure what the issues are, but symptoms seem to range from diminshed throughput and high latency to no authentication at all :(

Can the guys who are still experiencing issues this morning please drop me a PM so we can check if this is the case, or if these are regular line issues?
Click to expand...

Hi Afriman, i am not having any line issues.
Only had an authentication issue on Friday evening.

Dota 2 latency is still above 200ms.
It has nearly been happening for a week now.

Its a bit frustrating having to connect to a free webafrica account to play dota 2.
Please sort it out asap or give us an update as to what you suspect the issue is and the ETA as to when it will be resolved.

Thank you.
 
Fatality07 said:
Hi Afriman, i am not having any line issues.
Only had an authentication issue on Friday evening.

Dota 2 latency is still above 200ms.
It has nearly been happening for a week now.

Its a bit frustrating having to connect to a free webafrica account to play dota 2.
Please sort it out asap or give us an update as to what you suspect the issue is and the ETA as to when it will be resolved.

Thank you.
Click to expand...

We're still waiting for feedback from the network engineers. We're still not able to replicate on our side, but we're trying several alternatives to find where there could be a possible issue. We have also received tests and traces from several clients, so that is also very helpful.

As soon as I have more info, we will update everyone :(
 
Hi AfriMan, I have been a long time MWEB subscriber (remember when their flagship product was the big black box, yeah since then)

Anyways I decided to cut ties to them due to the bad speeds I was getting on my line for over a year (<1meg speeds on a 2meg business uncapped account). We ruled out congested exchange, noisy line, dodgy router etc. So I have about 6 more days to serve till my MWEB account gets dropped(you have to give 1months cancellation notice). Anyways I was wondering how quick is it to get an Afrihost account going? I think on the 1st of July I'll need a business uncapped account (which I believe is unshaped and unthrottled 24/7?) Also do you guys have a 1months notice cancellation agreement on your services as well?

Thanks for the help
 
CrazYmonkeY159 said:
Hi AfriMan, I have been a long time MWEB subscriber (remember when their flagship product was the big black box, yeah since then)

Anyways I decided to cut ties to them due to the bad speeds I was getting on my line for over a year (<1meg speeds on a 2meg business uncapped account). We ruled out congested exchange, noisy line, dodgy router etc. So I have about 6 more days to serve till my MWEB account gets dropped(you have to give 1months cancellation notice). Anyways I was wondering how quick is it to get an Afrihost account going? I think on the 1st of July I'll need a business uncapped account (which I believe is unshaped and unthrottled 24/7?) Also do you guys have a 1months notice cancellation agreement on your services as well?

Thanks for the help
Click to expand...

Hey there, glad to hear you're thinking of joining our family. We don't have a cancellation period, you can terminate the account anytime before the 25th of any month. Also, when you sign up, you get connected instantly (or as quickly as you can verify the signup with your details)

Drop me a PM, so I can sort out a little discount for you on your first month with us :)
 
xera said:
Hi AfriMan, My Router seems to be blocking the Play Store, and it was suggested to me that it could be the ISP or DNS settings.

http://mybroadband.co.za/vb/showthread.php/538039-My-Router-seems-to-be-blocking-the-Play-Store

What could it be? Please help
Click to expand...

We definitely don't block the Play store, or we'd have half the guys on this thread up in arms. In fact, we don't really block any sites on our network, we trust the people out there to use the bandwidth wisely.

Are you not connecting at all, or is it saying something like 'Not available in your country'? Please PM me, let's see what's up :(
 
Fatality07 said:
Hi Afriman, i am not having any line issues.
Only had an authentication issue on Friday evening.

Dota 2 latency is still above 200ms.
It has nearly been happening for a week now.

Its a bit frustrating having to connect to a free webafrica account to play dota 2.
Please sort it out asap or give us an update as to what you suspect the issue is and the ETA as to when it will be resolved.

Thank you.
Click to expand...

Just an update on this. We see that changes have been made on the routing (not from us) and traces are looking normal again. Anyone still having issues with this?

traceroute to 152.111.192.244 (152.111.192.244), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 1.171 ms 0.627 ms 0.531 ms
2 105-236-6-1-esr-lo.mtnbusiness.co.za (105.236.6.1) 8.712 ms 8.805 ms 8.591 ms
3 ipc-recieve-tb-2a.mtnbusiness.net (41.181.54.86) 10.251 ms 10.087 ms 10.304 ms
4 41.181.198.188 (41.181.198.188) 30.655 ms 30.719 ms 30.159 ms
5 unc-cpt-1.mtnns.net (196.44.18.8) 40.833 ms
compj-cpt-1.mtnns.net (196.44.18.2) 10.745 ms
unc-cpt-1.mtnns.net (196.44.18.8) 41.285 ms
6 ct-cr-2.za--tb-cr-1.za.mtnns.net (196.44.31.134) 40.522 ms
196.44.31.106 (196.44.31.106) 10.962 ms 11.302 ms
7 196.44.0.74 (196.44.0.74) 11.110 ms 11.239 ms
nl-ha-2.za--rb-cr-1.za-a.mtnns.net (196.44.0.121) 11.885 ms
8 196-28-178-141.adsl.mweb.co.za (196.28.178.141) 33.991 ms 33.934 ms 33.206 ms
9 tengig0-0-0-1.cpt-p-2.mweb.co.za (197.84.4.166) 12.432 ms 15.165 ms 15.952 ms
10 196.28.178.115 (196.28.178.115) 11.878 ms 12.356 ms 12.027 ms
11 196.28.178.70 (196.28.178.70) 35.384 ms 34.108 ms 34.717 ms
12 196.41.144.34 (196.41.144.34) 32.354 ms 32.363 ms 31.999 ms
13 gig5-1-cpt-opt-65-1.optinet.net (196.41.133.234) 32.454 ms 32.379 ms 31.531 ms
 
I can confirm that I am not having latency issues in DotA 2 anymore.

Tracing route to 152.111.192.243 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.2
2 9 ms 11 ms 9 ms 105-236-4-65-esr-lo.mtnbusiness.co.za [105.236.4
.65]
3 12 ms 11 ms 12 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 11 ms 12 ms 12 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 12 ms 11 ms 12 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 11 ms 11 ms 13 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 11 ms 11 ms 11 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]

8 13 ms 13 ms 12 ms postfix.wipronet.co.za [196.22.161.133]
9 39 ms 40 ms 40 ms tengig0-0-0-1.vic-p-1.mweb.co.za [197.80.4.140]

10 45 ms 47 ms 43 ms tengig0-7-0-0.vic-p-2.mweb.co.za [197.84.4.36]
11 38 ms 39 ms 39 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

12 41 ms 41 ms 43 ms 196.28.178.115
13 35 ms 38 ms 35 ms 196.28.178.70
14 41 ms 41 ms 40 ms 196.41.144.34
15 37 ms 36 ms 35 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]

I hope it stays this way.
 
AfriMan said:
Hey there, glad to hear you're thinking of joining our family. We don't have a cancellation period, you can terminate the account anytime before the 25th of any month. Also, when you sign up, you get connected instantly (or as quickly as you can verify the signup with your details)

Drop me a PM, so I can sort out a little discount for you on your first month with us :)
Click to expand...

Also in the same boat as CrazYmonkeY159, and would not mind a discount as well ;)
 
AfriMan said:
Hey there, glad to hear you're thinking of joining our family. We don't have a cancellation period, you can terminate the account anytime before the 25th of any month. Also, when you sign up, you get connected instantly (or as quickly as you can verify the signup with your details)

Drop me a PM, so I can sort out a little discount for you on your first month with us :)
Click to expand...

And was I wrong to assume that your business uncapped accounts are also unshaped? IIRC you were the one who posted this. But I will PM later today :)))
 
AfriGuy said:
Can you drop me a PM with your DSL username so I can take a look at this for you?
Your speeds shouldn't be fluctuating this much :(
Click to expand...

http://www.speedtest.net/my-result/i/573627142
http://www.speedtest.net/my-result/i/573629841


Unfortunately not much has helped. Support just changed my sync rate to 4096mbps but still getting this kind of performance at least once every 24 hours. Have to disconnect and reconnect the ADSL to fix it. Then the next day it starts doing this again.

It's not the slowest speed ever but it's weird how websites just refuse to load. I have to refresh speedtest.net a whole lot of times before it loads.
Videos literally cannot load at all. The screen just stays black. I haven't left it that long to see if it loads eventually. The time it takes to reset the router and let it connect again has been faster so far so i just do that every time.

I'm pretty sure it's not the router or my computer cause it worked without a single problem before the MTN migration, and it recently worked flawlessly for a week when i tried a MWEB uncapped trial. Even with crappier SNR than it has now.

This is after a reset
http://www.speedtest.net/my-result/i/573637847
http://www.speedtest.net/my-result/i/573640480

Gonna try to do a speedtest every hour or so and see how many hours it goes until it starts its nonsense.


Traceroute has started…

traceroute: Warning: speedtest.net has multiple addresses; using 216.146.46.11
traceroute to speedtest.net (216.146.46.11), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.436 ms 1.269 ms 1.250 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 10.185 ms 15.585 ms 9.270 ms
3 ipc-recieve-rb-4a.za.mtnbusiness.net (41.181.178.89) 11.113 ms 12.665 ms 11.013 ms
4 rb-cr-1.za--rb-dca-1.za-a.mtnns.net (196.44.0.146) 21.422 ms 12.272 ms 11.601 ms
5 jh-cr-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.95) 11.656 ms 11.357 ms 12.455 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 11.038 ms 10.299 ms 11.669 ms
7 xe-4-1-0.edge5.amsterdam1.level3.net (212.72.41.89) 204.688 ms 205.169 ms 258.728 ms
8 4.68.63.42 (4.68.63.42) 203.575 ms 203.163 ms 202.747 ms
9 if-11-2.tcore2.av2-amsterdam.as6453.net (80.231.152.25) 287.113 ms 288.388 ms 287.758 ms
10 if-8-2.tcore2.l78-london.as6453.net (80.231.131.5) 287.423 ms 311.569 ms 286.367 ms
11 63.243.128.37 (63.243.128.37) 295.936 ms 286.849 ms 286.198 ms
12 209.58.26.54 (209.58.26.54) 279.818 ms 286.691 ms 278.881 ms
13 redirector2.dynect.net (216.146.46.11) 271.940 ms 271.384 ms 271.221 ms
Click to expand...

Traceroute has started…

traceroute: Warning: youtube.com has multiple addresses; using 74.125.233.64
traceroute to youtube.com (74.125.233.64), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.322 ms 1.191 ms 1.159 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 9.816 ms 9.123 ms 8.884 ms
3 ipc-recieve-rb-1a.za.mtnbusiness.net (41.181.178.53) 12.377 ms 11.257 ms 11.004 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 12.295 ms 12.257 ms 13.999 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 11.722 ms * 12.039 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 11.366 ms 13.331 ms 11.047 ms
7 72.14.194.74 (72.14.194.74) 15.290 ms 12.586 ms 12.856 ms
8 64.233.174.57 (64.233.174.57) 13.721 ms 12.832 ms 12.825 ms
9 jnb01s02-in-f0.1e100.net (74.125.233.64) 13.395 ms 13.273 ms 13.337 ms
Click to expand...

Traceroute has started…

traceroute: Warning: gmail.com has multiple addresses; using 74.125.233.86
traceroute to gmail.com (74.125.233.86), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.389 ms 1.110 ms 1.242 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 10.002 ms 9.489 ms 8.637 ms
3 ipc-recieve-rb-1a.za.mtnbusiness.net (41.181.178.53) 13.064 ms * 11.656 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 12.163 ms 11.671 ms 12.302 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 11.406 ms 11.383 ms 30.804 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 11.082 ms 10.859 ms 11.062 ms
7 72.14.194.74 (72.14.194.74) 12.688 ms 12.067 ms 13.327 ms
8 64.233.174.57 (64.233.174.57) 13.738 ms 20.082 ms 13.099 ms
9 jnb01s02-in-f22.1e100.net (74.125.233.86) 13.448 ms 12.225 ms 12.914 ms
Click to expand...

Traceroute has started…

traceroute to mybroadband.co.za (41.203.21.137), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.656 ms 1.471 ms 1.544 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 14.623 ms 8.254 ms 8.571 ms
3 ipc-recieve-rb-2a.za.mtnbusiness.net (41.181.178.65) 11.384 ms 11.413 ms 11.100 ms
4 * rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 12.744 ms 11.595 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 11.621 ms * 11.863 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 10.932 ms 11.679 ms 12.012 ms
7 196.44.31.99 (196.44.31.99) 12.024 ms 12.012 ms 12.206 ms
8 196.30.1.53 (196.30.1.53) 12.577 ms 12.334 ms 13.019 ms
9 tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net (196.31.220.25) 12.322 ms 12.768 ms 12.754 ms
10 tengigabitethernet5-1.hr9.jnb6.za.mtnbusiness.net (196.31.63.146) 11.771 ms 11.698 ms 14.381 ms
11 core-router1.jnb2.host-h.net (196.30.213.108) 11.927 ms 12.384 ms 13.399 ms
12 core-access-switch1-vlan1001.jnb.host-h.net (41.72.136.53) 13.337 ms 12.850 ms 16.259 ms
13 mybroadband.co.za (41.203.21.137) 12.823 ms 12.713 ms 11.504 ms
Click to expand...

Traceroute has started…

traceroute to afrihost.co.za (197.242.144.102), 64 hops max, 72 byte packets
1 192.168.2.1 (192.168.2.1) 1.329 ms 1.033 ms 1.077 ms
2 105-236-4-65-esr-lo.mtnbusiness.co.za (105.236.4.65) 8.648 ms 8.571 ms 9.115 ms
3 ipc-recieve-rb-2a.za.mtnbusiness.net (41.181.178.65) 11.090 ms * 11.895 ms
4 rb-dca-2.za--rb-cr-1.za-a.mtnns.net (196.44.31.120) 11.734 ms 11.585 ms 11.734 ms
5 jh-cr-1.za--rb-cr-2.za.mtnns.net (196.44.0.42) 11.607 ms 12.284 ms 11.585 ms
6 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 10.463 ms 11.098 ms 11.361 ms
7 196.44.31.99 (196.44.31.99) 12.290 ms 12.383 ms 12.492 ms
8 196.30.1.53 (196.30.1.53) 12.349 ms 12.005 ms 12.771 ms
9 tengigabitethernet9-1.gw20.jnb6.za.mtnbusiness.net (196.31.220.25) 11.860 ms 12.266 ms 12.196 ms
10 tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.net (196.31.63.198) 11.500 ms 12.140 ms 11.718 ms
11 cms-gm.afrihost.com (197.242.144.102) 11.872 ms
Click to expand...
 
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