Afrihost Uncapped ADSL Feedback

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Quilobyte, got your PM, but your account doesn't accept PM's back :cry:

Please DM me your username, so I can check up on what's happening (hope you are reading this thread)

:)
 
I signed up for my 10mb uncapped account today. Been testing it and I'm currently downloading at 1013KB/s.

I'm in Cape Town (Parow) and everything seems perfect today.
 
Spoke too soon. Currently only managing a measly 114k/sec on NNTP. If I try to do anything at all while the download is running at that speed, it's dead slow - which smells like throttling to me, although I'm nowhere near the 30 day window limit.

Quick switch over to Axxess account shows full speed, so clearly the temporary improvement this morning was coincidental. Seeing as Piesang above reports full speed - it is clearly not a Cape Town problem. Are some users being mistakenly throttled without reaching Afrihost's custom download limits? Getting very tired of this now.
 
AfriMan said:
Quilobyte, got your PM, but your account doesn't accept PM's back :cry:

Please DM me your username, so I can check up on what's happening (hope you are reading this thread)

:)
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Hi Afriman, I just sent you my account details on PM
 
Seeyou said:
Spoke too soon. Currently only managing a measly 114k/sec on NNTP. If I try to do anything at all while the download is running at that speed, it's dead slow - which smells like throttling to me, although I'm nowhere near the 30 day window limit.

Quick switch over to Axxess account shows full speed, so clearly the temporary improvement this morning was coincidental. Seeing as Piesang above reports full speed - it is clearly not a Cape Town problem. Are some users being mistakenly throttled without reaching Afrihost's custom download limits? Getting very tired of this now.
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we are still looking into the issue, and we're are trying different measures at the moment.

We are not receiving this complaint from other areas, mainly from cape town and certain areas routing through cape town. But we are treating this as high priority and we're hoping to get it sorted as soon as possible.
 
AfriMan said:
we are still looking into the issue, and we're are trying different measures at the moment.

We are not receiving this complaint from other areas, mainly from cape town and certain areas routing through cape town. But we are treating this as high priority and we're hoping to get it sorted as soon as possible.
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Any chance you will be able to fix the ping too?
 
And another reply from technical support saying it's my line. It would be funny if it wasn't so sad.

I send through 4 different tests on the uncapped account showing the problem. 4 different tests on another ISP account showing full speed. And yet somehow, you'd like me to call Telkom and ask them to reduce my sync rate because you want me to believe that that's the problem.
 
Seeyou said:
And another reply from technical support saying it's my line. It would be funny if it wasn't so sad.

I send through 4 different tests on the uncapped account showing the problem. 4 different tests on another ISP account showing full speed. And yet somehow, you'd like me to call Telkom and ask them to reduce my sync rate because you want me to believe that that's the problem.
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Sorry about that, not sure why they are saying that, it is clearly not the issue as far as I can see :(
 
Seeyou said:
And another reply from technical support saying it's my line. It would be funny if it wasn't so sad.

I send through 4 different tests on the uncapped account showing the problem. 4 different tests on another ISP account showing full speed. And yet somehow, you'd like me to call Telkom and ask them to reduce my sync rate because you want me to believe that that's the problem.
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Unfortunately this is the dilemma with all support/phone jockeys across all companies... most of the time it's a canned response and they are not technically savvy enough to know much more about the issue (if they were.. they probably wouldn't be working support)
 
I'm also getting only 1.3mbit/s on my 10mb uncapped line. But the guys are busy working on it. I have done a couple of tests and send through the info to the technical guys who are really very busy working on this issue.

I just hope they get it sorted out soon.
 
My 4MB uncapped also seems capped to 1.3MB. AfriMan has ensured me they are working hard to resolve.
 
Ok, I consider myself reasonably technically clued up on the technologies driving ADSL, but perhaps someone who is more of an expert could weigh in here:

So tech support is currently trying to convince me that because my line is syncing at 10015kbps instead of 10016kpbs, it is causing a catastrophic fault on my line giving me my current speed issues.

When I called him out on what sounded like a bunch of bollocks to me, citing the fact that ANY other ISP gives me full speed, constantly, he came back with this:

Please note, that different ISP's uses a different route through the exchange. The one we are using is picking up the fault on your line. We do not have any control of the way the route goes.
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Again, in my mind, this sounds like a load of crap. Sure different ISP traffic will take a different route depending on their upstream provider and their network topology - but through the exchange itself?
 
Just signed up for the deal - getting full speed (3.4mb on speedtest) and good pings. I live in Cape Town so apparently it doesn't affect me. So far so good :)
 
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