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Afrihost Uncapped ADSL Feedback
- Thread starter AfriMan
- Start date
- Status
http://www.speedtest.net/result/2095589222.png now.
Funny how my "Catastrophic line errors" go away magically the moment everyone else's does. Tech support is almost TRYING to make me switch to another ISP.
Funny how my "Catastrophic line errors" go away magically the moment everyone else's does. Tech support is almost TRYING to make me switch to another ISP.
Piesang
Executive Member
I'm shy to put my speedtest result on here.
This is on my 10mb uncapped line.
This is on my 10mb uncapped line.
I sync at 10mb
10 mb Uncapped not looking too good for me , I hope its just a technical issue.
Was gonna see how it performs this month and then move my line next month to Afrihost.
But if it's like this ...
Piesang
Executive Member
I sync at 10mb
10 mb Uncapped not looking too good for me , I hope its just a technical issue.
Was gonna see how it performs this month and then move my line next month to Afrihost.
But if it's like this ...
My line also sync at 10mb.
I just hope they get it sorted before I get back on Monday.
I think IS should just stay away from uncapped, I always seem to have speed issues when its a IS account.
Haven't been on the account for 2 hours yet and its going so slow.
Brenden_E
Executive Member
Wow what a let down! Moved from mweb to try the afrihost uncapped and it's TERRIBLE! 900ms ping to European servers. Is this just today, or is this pretty much the quality of the product? Going to cancel immediately I think.
DrJohnZoidberg
Honorary Master
I'm hoping its a temporary glitch, was great up until yesterday.
lucifir
Expert Member
also having major issues :
http://www.speedtest.net/result/2095970827.png
but I noticed that speed is fine for a few minutes and then it just dies ... but if you reconnect then its fine again for a few minutes
As some of you have already noticed, we've got a notice up as follows:-
"...Internet Solutions will be upgrading IPC capacity to resolve the access problem. The upgrade is expected to be completed soon."
We are definitely prioritising this and we hope that it will resolve a lot of the issues in recent days. However we are still exploring every other possible cause, and addressing each and every support complaint individually. We will continue testing with various clients and from our Cape Town partners to ensure that we get this back to normal as soon as possible.
Again, we're truly sorry about this setback, it is temporary, and we are confident it will be resolved and that our capped and uncapped products will start performing at the high levels we expect.
Afriman Out
"...Internet Solutions will be upgrading IPC capacity to resolve the access problem. The upgrade is expected to be completed soon."
We are definitely prioritising this and we hope that it will resolve a lot of the issues in recent days. However we are still exploring every other possible cause, and addressing each and every support complaint individually. We will continue testing with various clients and from our Cape Town partners to ensure that we get this back to normal as soon as possible.
Again, we're truly sorry about this setback, it is temporary, and we are confident it will be resolved and that our capped and uncapped products will start performing at the high levels we expect.
Afriman Out
GarethY
Well-Known Member
Hi AfriMan,
Is this only affecting Cape Town area customers, or would this also be the cause of the speed problem I PM'd you about, here in the Eastern Cape (near East London)?
Is this only affecting Cape Town area customers, or would this also be the cause of the speed problem I PM'd you about, here in the Eastern Cape (near East London)?
Hey Afriman
Ive got an 10Mb line in the eatern cape, which is also only running at 2Mb, I phoned afrihost 10 times, not even kidding, and they keep blaming Telkom, Funny thing is, on an capped account I get full speed. On the 10mb Uncapped account I only get 2mb, how can that be an telkom issue?
Ive got an 10Mb line in the eatern cape, which is also only running at 2Mb, I phoned afrihost 10 times, not even kidding, and they keep blaming Telkom, Funny thing is, on an capped account I get full speed. On the 10mb Uncapped account I only get 2mb, how can that be an telkom issue?
As some of you have already noticed, we've got a notice up as follows:-
"...Internet Solutions will be upgrading IPC capacity to resolve the access problem. The upgrade is expected to be completed soon."
We are definitely prioritising this and we hope that it will resolve a lot of the issues in recent days. However we are still exploring every other possible cause, and addressing each and every support complaint individually. We will continue testing with various clients and from our Cape Town partners to ensure that we get this back to normal as soon as possible.
Again, we're truly sorry about this setback, it is temporary, and we are confident it will be resolved and that our capped and uncapped products will start performing at the high levels we expect.
Afriman Out
That is great news!
Will you let us know as soon as it's done, so we can run some tests?
Awesome an eta would be great...
an eta would be great...As some of you have already noticed, we've got a notice up as follows:-
"...Internet Solutions will be upgrading IPC capacity to resolve the access problem. The upgrade is expected to be completed soon."
We are definitely prioritising this and we hope that it will resolve a lot of the issues in recent days. However we are still exploring every other possible cause, and addressing each and every support complaint individually. We will continue testing with various clients and from our Cape Town partners to ensure that we get this back to normal as soon as possible.
Again, we're truly sorry about this setback, it is temporary, and we are confident it will be resolved and that our capped and uncapped products will start performing at the high levels we expect.
Afriman Out
htpc
Well-Known Member
It sounds like you are being throttled. What I would like to see is on Afrihosts Bandwidth monitor an indicator "Throttled : YES/NO". This would stop 90% of the guessing.
psynapt1k
Well-Known Member
@GarethY - I am in PE and getting the same issues, well last night, that is - the connection was VERY unstable - went up to 4.3mb/s and then right down to 2mb/s and stabilised at 2. Been having the same issues as the other guys on the thread. The speed seemed very stable this morning.
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