Afrihost uncapped packet loss

B

bgotapen

Expert Member
Joined
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If you are having slow speeds or issues like:

Youtube loading in 240p then 360 then 240p again

webpages loading or not loading

gaming lag with low ping

having generally bad internet

Please go to command prompt start -> run -> cmd

then type ping -n 100 afrihost.co.za
or ping -n 100 8.8.8.8

does it show packet loss?

Been having packet loss since may. They blamed telkom and i did too but quickly after going through the telkom support and even having a long length of my line replaced i still had packet loss.


Now I have 2 adsl lines for business and one is perfect with a telkom account. so I have finally figured out it is 100% the account that is dropping packets. Afrihost escalated to mtn they "fixed" it now I have 8% packet loss from 1% to 3%


on both lines I have massive packet loss with he afrihost account. So here is their support in a nutshell: :sick:

Hi,

Here are the results on the 100% working 2nd line:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chris>ping -n 200 afrihost.co.za

Pinging afrihost.co.za [197.242.144.102] with 32 bytes of data:
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
*snip*
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=24ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=22ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Request timed out.
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=364ms TTL=57
Reply from 197.242.144.102: bytes=32 time=336ms TTL=57
Reply from 197.242.144.102: bytes=32 time=296ms TTL=57
Reply from 197.242.144.102: bytes=32 time=249ms TTL=57
Reply from 197.242.144.102: bytes=32 time=347ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=22ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=21ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=65ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=18ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=42ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=99ms TTL=57
Reply from 197.242.144.102: bytes=32 time=307ms TTL=57
Reply from 197.242.144.102: bytes=32 time=276ms TTL=57
Reply from 197.242.144.102: bytes=32 time=100ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=19ms TTL=57
Reply from 197.242.144.102: bytes=32 time=20ms TTL=57

Ping statistics for 197.242.144.102:
Packets: Sent = 200, Received = 186, Lost = 14 (7% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 364ms, Average = 31ms

C:\Users\Chris>

When I put in the telkom details I get 0% packet loss.

Kind regards,

Chris.
Click to expand...


and then the reply

I trust all is well,

Thank you so much for your results.

May you please confirm if you would like us to keep your account syncing on the current line
number XXXXXXXXXXX, as you do not receive any packet loss.

Furthermore will you be reporting your line to Telkom for your previous line?
as we do not manage it.

Should you need further assistance please contact us.

Thank you!
Click to expand...

Did not even READ the bloody email :mad:
 
This was the main reason why I left Afrihost a few months ago. They saw no problem with the packet loss, so I saw no problem in taking my money elsewhere.
 
yes i agree if by the 25th this account is not working properly I will cancel and block payment. I can understand that the issue lies with MTN but this should not be my problem but theirs and mtn's
 
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