Afrihost Uncapped - Very Dissapointed

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Stingr8y

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To say i am disgusted with Afrihost's uncapped service is an understatement :mad:

I have been a loyal customer for the last 2 years on there capped service and have been very happy, so thought what the hell, lets give uncapped a shot. So got it towards the end of last month. Everything went perfectly well for the first 2 days, but at soon as i hit 15gig (stupid lotro and its book updates), i was shaped on my 4mb line down to 384k line speeds. I mean seriously, im paying telkom for a 4mb line and im only able to use 10% of it cause of Afrihost...wtf?

Needless to say i have canceled , pending end of this month, and what a right choice that was, because even today being the 1st of the month, i am still running at a measly 384k(38kbs) line speed. My data has reset and i am still stuck at this ridiculous line speed on my 4mb line for the rest of the month , this is totally unacceptable. Here is the response from there support.

'Kindly note that the uncapped accounts do not reset at the begining of each month as it is monitored on a hour to hour basis based on the bandwidth used and the network. If the network is busy then the higher users will be managed first. Once the network is less busy then the accounts will be reverted back to the original speed. Hope this helps you.'

So even now 10pm Friday night the network is 'busy', still running at 384k(38kbs) - total BS

anyway sorry for the wall of text, but thought it would be good to warn users before trying Afrihost's uncapped service, its not worth it!

Gonna look at Mweb/Openweb/Axxess for next month and see which has a package that will suit my needs.

:cry:
 
Yeah, I was in the same situation last month .....

They just don't give a damn about their uncapped customers and the "fair usage policy" have changed so many times. I lost track of all the changes!

After a lot of research I decided on the openweb 384 Gold account. Got the account today, so cant really give a fair comment about the account but the service is excellent.

Regards

Heinie
 
Yeah... it's ridiculous. Moved over to capped from their uncapped account recently. Total BS about the hourly basis thing. On that note though... kick up a fuss. They only supposed to throttle after 30GB from what I've heard, so someone at support might fix ur line for you. I do not recommend their uncapped account. I consider my line useless at 384K. Paying R497 for 15GB - 30GB is a total waste. I'd rather pay R475 for 50GB that just works... or try someone else's uncapped.

/rant
 
It's a joke.

I cancelled last month as I was stuggling to download just about anything as it downloads at 13KB's. Only managed a few GB last month, soo happy I cancelled.
 
Ah, well, that explains it. Sorry to resurrect an old post, but it looks like the situation is still the same. I was shaped down to between 30 and 50 kbps towards the end of the month, though I could see how their shaping policy kicked in and out from time to time. It's a great idea in principle; however now that my account has cycled at the beginning of the month, I expect to be on an equal footing with all other users. It seems that my hostorical utilisation over the past month of having this account has now permanently labelled me as a 'high volume' user and I am at the front of the queue when it becomes time to shape.

If not for this I'd happily recommend the service, but since your utilisation 'reputation' doesn't reset with your billing period, this account is rendered useless pretty quickly. Avoid at all costs. I reckon I'm going to give MWEB uncapped a go.

Juice
 
afrifail doesn't have uncapped accounts, they like to lie and pretend that they do though :rolleyes:
 
Still quite a few ISPs are raping us. 15GB - 20GB and they start throttling. I mean really now, how much strain can 20GB really cause on the networks? Its so pathetic you can't help but laugh.
 
Well MWEB does exactly that. so screw them 2. Axxess same ****. I advise you avoid those two. I give you my most truthfull opinion with sad to say I have some experiance in both of them.
 
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