Afrihost Vodacom Fixed 5G thread

Afrigirl said:
Hi,

Vodacom and our team have checked the main parts of the network and found no congestion or capacity issues that would explain the traffic drops. At this stage, everything on the core network side appears to be healthy.

However, we are still unable to determine the cause of the connection drops. All affected numbers have therefore been submitted to Vodacom for further investigation.
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Please take this seriously, this is not just 3-4 people on some random forum, I know for a fact that my neighbor is also having the exact same issues with his Afrihost vodacom 5G as the rest of us, he's just not actively posting here on the forum, if it's affecting people all over the country posting here, it's definitely affecting many more as well. It's going on many days and I'm paying real money for an alternative internet solution to keep going while this issue just drags on and on.
 
1am7h30n3 said:
Please take this seriously, this is not just 3-4 people on some random forum, I know for a fact that my neighbor is also having the exact same issues with his Afrihost vodacom 5G as the rest of us, he's just not actively posting here on the forum, if it's affecting people all over the country posting here, it's definitely affecting many more as well. It's going on many days and I'm paying real money for an alternative internet solution to keep going while this issue just drags on and on.
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Agreed, Afrihost should take this seriously. We're all paying for a service that is unusable, at the very least we should get a credit on our accounts for the amount of days this has been an issue.
 
1am7h30n3 said:
Please take this seriously, this is not just 3-4 people on some random forum, I know for a fact that my neighbor is also having the exact same issues with his Afrihost vodacom 5G as the rest of us, he's just not actively posting here on the forum, if it's affecting people all over the country posting here, it's definitely affecting many more as well. It's going on many days and I'm paying real money for an alternative internet solution to keep going while this issue just drags on and on.
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Hi,

Please rest assured that we are taking this seriously. I am aware that the reports on the forum likely represent a larger group of affected clients. I have been compiling a list of clients experiencing the same issue, including those I've interacted with directly, and I've already submitted those details to our NOC team for further investigation.

I actually have a Vodacom LTE SIM myself at the moment while moving away from MTN due to the throttling there, so I do understand how disruptive issues like this can be.

I also want to apologise for not posting updates more regularly. I was hoping to have something more concrete to share or to be further along toward a solution before posting another update.

We are continuing to engage with the network team and will share updates as soon as we have more information. Thanks for your patience and for taking the time to report what you're experiencing. It really does help with the investigation.
 
Afrigirl said:
I actually have a Vodacom LTE SIM myself at the moment while moving away from MTN due to the throttling there, so I do understand how disruptive issues like this can be.
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I also moved from the Afrihost MTN package I had over to the Vodacom because of the throttling! Telkom is my next option I guess, but I don't get very good signal in my area unfortunately, so speeds would be 20-30mbps!
 
It amazes me that we have to log tickets for them to figure out something is wrong on the service.


I switched from MTN to Vodacom over December, due to the service / signal being non-existent... really hope this is sorted quickly
 
Web pages either timeout or take minutes to load. International traffic is none existent. Latency to UK servers over 340ms if a packet somehow reaches its destination.
 
Afrigirl said:
Hi.

We had some changes being made with Vodacom. How is the connection now? @werny @1am7h30n3
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Rebooted router, no change unfortunately. Cannot do a speedtest or load most websites, Even basic things like Whatsapps is a no-go. International traffic - forget about it. It will burst to life for maybe a minute or so, and then just nothing, after a while the router drops service to 3G even though coverage is perfect where I am.

Not sure what to make of this.
 
camross007 said:
Web pages either timeout or take minutes to load. International traffic is none existent. Latency to UK servers over 340ms if a packet somehow reaches its destination.
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Can you reduce your MTU to 1420 in the router and see if that helps?
 
cavedog said:
Can you reduce your MTU to 1420 in the router and see if that helps?
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Tried 1420 with the same issue. If there’s any others that want to try via CMD with ping 1.1.1.1 -f -l mtu=whatever mtu size you want to test. This doesn’t seem like a packet fragmentation issue. I’ve honestly never seen anything like this.
 
Maintenance has been scheduled for tonight to address the current issues affecting Vodacom LTE.


Start Date/Time: 12 March 2026, 23:00 SAST
Expected Completion: 13 March 2026, 04:00 SAST
Reason for Change: CHG0033015 | PSI – Resolve APN routing issue.
 
Afrigirl said:
Maintenance has been scheduled for tonight to address the current issues affecting Vodacom LTE.


Start Date/Time: 12 March 2026, 23:00 SAST
Expected Completion: 13 March 2026, 04:00 SAST
Reason for Change: CHG0033015 | PSI – Resolve APN routing issue.
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Thanks - that seems to have done the trick so far.
 
Afrigirl said:
Maintenance has been scheduled for tonight to address the current issues affecting Vodacom LTE.


Start Date/Time: 12 March 2026, 23:00 SAST
Expected Completion: 13 March 2026, 04:00 SAST
Reason for Change: CHG0033015 | PSI – Resolve APN routing issue.
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Seems to be working on my side after this change! Thanks for keeping on pushing for us.
 
All good this morning, thank you!

@Afrigirl - I know this has probably been asked many times before, but is it possible to implement normal public IP's for the people requesting them? Not for everyone, but those how ask for it? CGNAT really is a pain in the rear-end and will most likely be why I eventually cancel this service once I'm done with the 6 months required to keep the router, surely this can be implemented between Afrihost and Vodacom?
 
Interestingly it no longer shows home connect as the ISP but now airmobile.
 
Connection seems stable this morning. @werny I couldn't agree more with you. My two biggest concerns with this package are CGNAT and where the connection breaks out for certain clients. I assume that, like my setup, all PE-based clients break out in Johannesburg. That means any connection to the EU first traverses to Cape Town and then out to Europe, which adds roughly 70 ms of round-trip overhead.
 
werny said:
All good this morning, thank you!

@Afrigirl - I know this has probably been asked many times before, but is it possible to implement normal public IP's for the people requesting them? Not for everyone, but those how ask for it? CGNAT really is a pain in the rear-end and will most likely be why I eventually cancel this service once I'm done with the 6 months required to keep the router, surely this can be implemented between Afrihost and Vodacom?
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Hi,
I understand that some users require a public IP address, especially for services that do not work well behind CGNAT. At the moment, it’s not that public IPs are completely unavailable on Vodacom Wireless packages. However, the current IP allocation tends to prioritise CGNAT addresses.

In some cases, rebooting the router may result in a different IP being assigned, which could potentially be a public IP. Clients are welcome to try this to see if a new allocation is received.
 
Afrigirl said:
Hi,
I understand that some users require a public IP address, especially for services that do not work well behind CGNAT. At the moment, it’s not that public IPs are completely unavailable on Vodacom Wireless packages. However, the current IP allocation tends to prioritise CGNAT addresses.

In some cases, rebooting the router may result in a different IP being assigned, which could potentially be a public IP. Clients are welcome to try this to see if a new allocation is received.
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I hear what you're saying, but as you know some of us have rebooted our routers probably a 100 times the last couple of days to test the changes made on your end, and after each reboot the IP either stays the same or is a new CGNAT IP, I once got a public IP when I ordered the package, but that was the first and last time, thereafter just CGNAT.

I'm sure priority can be given to release public IP's first, for clients that requests so? If not then sadly in a couple of months I will have to cancel, the package is great otherwise but for those using the service for more technical things and maybe business related activities this package is not going to cut it, MTN's offering is just way better even with the more aggressive FUP, some people just require stability and something that works rather than loads of data.

Thanks for trying though, I know it's challenging when you are just a reseller of a product and that Vodacom makes the rules at the end of the day, so I'm not too mad af Afrihost, just wish the more technical things can be listed on the product page to warn people before ordering, like CGNAT for instance.
 
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