Afrihost Vodacom Fixed 5G thread

[Hummercellc]

Really bad speeds lately. seems like the tower is heavily overloaded..

I switched from the Afrihost Vodacom Fixed 5G to Vodacom Direct.
I went from 20mbps odd (Afrihost) to over 500mbps (Vodacom Direct), using the same router in the same building.
Afrihost do not seem to have enough breakout capacity on the Vodacom network.

 

[William1102]

I switched from the Afrihost Vodacom Fixed 5G to Vodacom Direct.
I went from 20mbps odd (Afrihost) to over 500mbps (Vodacom Direct), using the same router in the same building.
Afrihost do not seem to have enough breakout capacity on the Vodacom network.

It's not that Afrihost limits the speed on most packages (20mbps, 50mbps) except the unlimited package

 

[DemonicBunnee]

Well I'm on the unlimited package and performance is horrendous and has been for quite a while now. I have again logged an issue, but now it 24-72 working hours for the LTE department to do something about it, so that 3-9 working days, basically it can take up to two weeks for them to do anything, which is half a billing period.

@Afrigirl can you help me out here?

 

[Afrigirl]

Well I'm on the unlimited package and performance is horrendous and has been for quite a while now. I have again logged an issue, but now it 24-72 working hours for the LTE department to do something about it, so that 3-9 working days, basically it can take up to two weeks for them to do anything, which is half a billing period.

@Afrigirl can you help me out here?
View attachment 1942114

Hi.

May I please have the ticket reference.

 

[DemonicBunnee]

Hi.

May I please have the ticket reference.

Ticket ID: COU-204-84936

 

[Jake45]

Here is a speedtest that I did a few minutes ago on my Cool Ideas Vodacom 5G service if that's of any interest.

 

[dotcat]

yes they throttle mybroadband speedtest. rather do a speedtest.net or fast

 

[dotcat]

They say they don't but here is what I see. Don't know what else to conclude?

 

[dotcat]

Well I'm on the unlimited package and performance is horrendous and has been for quite a while now. I have again logged an issue, but now it 24-72 working hours for the LTE department to do something about it, so that 3-9 working days, basically it can take up to two weeks for them to do anything, which is half a billing period.

@Afrigirl can you help me out here?
View attachment 1942114

Did you get this sorted? Have you tried testing with fast or speedtest.net as they don't seen to throttle those tests?

 

[DemonicBunnee]

Did you get this sorted? Have you tried testing with fast or speedtest.net as they don't seen to throttle those tests?

Yeah seems to be running better now. Ran the test one after another so you can make your own judgement regarding the throttling....

 

[dotcat]

Yeah seems to be running better now. Ran the test one after another so you can make your own judgement regarding the throttling....
View attachment 1943399

View attachment 1943400

@Afrigirl do you think this is evidence of throttling or capacity limitations on Afrihost or Vodacom's part?

 

[Afrigirl]

@Afrigirl do you think this is evidence of throttling or capacity limitations on Afrihost or Vodacom's part?

Hi,

I’ll raise this with the team again. However, when we previously investigated this, we confirmed it was related to the CDN issues we were experiencing at the time.

 

[dotcat]

Hi,

I’ll raise this with the team again. However, when we previously investigated this, we confirmed it was related to the CDN issues we were experiencing at the time.

Thanks very much. Yes its a common pattern during day time peak..

 

[Jason-ZA]

I see the Vodacom packages are missing from the signup page.

I wonder if this is temporary or permanent

 

[dotcat]

Thanks very much. Yes its a common pattern during day time peak..

@Afrigirl any updates please? The throttling is currently active.

 

[AfriNatic]

I see the Vodacom packages are missing from the signup page.

I wonder if this is temporary or permanent

Hi

This is permanent. Vodacom Wireless has been discontinued. Existing clients will still be serviced for now, and there is a significant price drop for existing clients from the 1st of November.

 

[grant_cpt]

Hi

This is permanent. Vodacom Wireless has been discontinued. Existing clients will still be serviced for now, and there is a significant price drop for existing clients from the 1st of November.

1) When will existing client forced to move off?
2) Why the sudden change?
3) Price drop or Price escalation?

 

[Afrigirl]

1) When will existing client forced to move off?
2) Why the sudden change?
3) Price drop or Price escalation?

1. When will existing clients be forced to move off?
For now, existing clients can stay on their current packages. We don't have a confirmed date for them to move to an alternative package.

2. Why the sudden change?
Unfortunately, things did not work out between Afrihost and the provider.

3. Price decrease or price escalation?
Existing clients will remain on their current packages and will receive a price decrease effective 1 November 2026. There is currently no planned forced migration as part of this change.

We will email affected clients to inform them of the price change.