Afrihost / Vumatel Hell

Yeah Good luck Dude ,
Ive had issues for weeks now and Afrihost just sends you around chasing your own tail ..
I had to go buy Specific 24awg CAT6 Cables . run daily speed tests , Send photos of all my stuff . had a Engineer Remote assist to my machine. Replaced my router . had to borrow a laptop from someone else to run additional tests .. It's a F%#king joke .

Ive added some of the responses i got from them in post .

Get ready to walk through hell with these guy's .

AFRIHOST\MFN Issues

I have an issue with my Afrihost \ MFN connection I suspect a faulty ONT (Port) . I have been trying to explain this to the Afrihost "Support" Engineers to no avail. The link speed drops from 1Gbps to 100Mbps . Once i disconnect the Cable from the Port(ONT) and reconnect the issue is...
mybroadband.co.za mybroadband.co.za
 
Assasin_Zer0 said:
Yeah Good luck Dude ,
Ive had issues for weeks now and Afrihost just sends you around chasing your own tail ..
I had to go buy Specific 24awg CAT6 Cables . run daily speed tests , Send photos of all my stuff . had a Engineer Remote assist to my machine. Replaced my router . had to borrow a laptop from someone else to run additional tests .. It's a F%#king joke .

Ive added some of the responses i got from them in post .

Get ready to walk through hell with these guy's .

AFRIHOST\MFN Issues

I have an issue with my Afrihost \ MFN connection I suspect a faulty ONT (Port) . I have been trying to explain this to the Afrihost "Support" Engineers to no avail. The link speed drops from 1Gbps to 100Mbps . Once i disconnect the Cable from the Port(ONT) and reconnect the issue is...
mybroadband.co.za mybroadband.co.za
Click to expand...
If we keep Reporting and Posting here. They must fix it.
 
DARK_SETH said:
If we keep Reporting and Posting here. They must fix it.
Click to expand...
Honestly . I dont think they care hey.
Im not saying we are the only clients with issues. But all the hoops thats been jumped through the costs incurred and still no real help. Everytime i get in contact with afrihost i have redo all of the testing . All of the reboots all of the cable swaps .so everytime its like a step back .
 
DARK_SETH said:
@AfriFella @Afrigirl @AfriNatic

Come on guys. We pay over R1000 for this!!!!

Afrihost Ticket nr .
You have created the support ticket with reference number:
00013309

View attachment 1683721
Click to expand...

Morning

The DFA backhaul from the Vall Triangle is very unreliable. There are 2 main backhauls from this region and Mayerton is affected by these backhaul issues regularly. We need to ask Vuma for detailed feedback as there are no NWI's logged for these issues unless they go hard down.
 
AfriNatic said:
Morning

The DFA backhaul from the Vall Triangle is very unreliable. There are 2 main backhauls from this region and Mayerton is affected by these backhaul issues regularly. We need to ask Vuma for detailed feedback as there are no NWI's logged for these issues unless they go hard down.
Click to expand...
So what can we do as Customers to get you guys to get this resolved? must say. You guys don't have any issues getting paid from my bank. Which is also a provider? If there is a problem with My bank I sort this out to pay you. So I recon you guys can sort out DFA? To provide a service to us?
 
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