Afrihost whatsapp support stinks.

AfriGenie said:
Thank you, I've escalated this to our Accounts Supervisor.
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Hi
You said you escalated to the accounts supervisor.
That was 22 June it is now 4 September.
Nice to know that at least they treat you guys the same the way they treat us, at least we can't accuse Afrihost of discrimination.

Could you please find out from the accounts supervisor.
 
Harryc said:
Hi
You said you escalated to the accounts supervisor.
That was 22 June it is now 4 September.
Nice to know that at least they treat you guys the same the way they treat us, at least we can't accuse Afrihost of discrimination.

Could you please find out from the accounts supervisor.
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:( I'm really sorry about that.

I've just made sure that our Accounts Team allocate the credit to your account, and it has been done now.
 
Dear EJ Sawyer..
First of all no need to post twice...
Second of all, you do realise the risk you run by making your personal details public
 
AfriNatic said:
It horrible to hear you say this. :( What issues have you been having?
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Your whatsapp support should be canned. Various methods of interacting with AH gave me a sense of you do not care about the client.
 
janplank said:
Your whatsapp support should be canned. Various methods of interacting with AH gave me a sense of you do not care about the client.
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It is not cool that you got that perception from us. We lanched Whatsapp as a simpler and faster way for our clients to get hold of us. There has been quite a lot of positive feedback regarding the Whatsapp platform. I am so terribly sorry that you have had a horrible time with this.

We do care about you and the rest of our clients and I really do want to help you, please let me know what the issue is and I am sure we ca sort this out. Feel free to PM me if you want to chat there. :)
 
Lol the WhatsApp support is literally only useful for information you can see on the afrihost website.
 
Even the rep here on Mybb is useless ( not sure if its one person or many sharing the account) but i was forced to deal with him/them because my ticket was ignored for 3 weeks straight. Eventually got TRUE support by using the online chat on the website.

My issue is resolved and my ticket is still open. Dis mos kak die?
 
jadiwolv said:
Even the rep here on Mybb is useless ( not sure if its one person or many sharing the account) but i was forced to deal with him/them because my ticket was ignored for 3 weeks straight. Eventually got TRUE support by using the online chat on the website.

My issue is resolved and my ticket is still open. Dis mos kak die?
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Just to add. I had packet loss for 3 weeks straight, unable to find the solution (NO HELP FROM AFRIHOST AFTER SENDING THEM TRACERT / SPEEDTESTS MULTIPLE TIMES). They did not even respond btw, after I did all the tests over and over, plugging directly into ONT, then using another cable, 3 x tests each time.

It ended up being my Fibre patchcable being faulty. I had to PERSONALLY contact the install team that frogfoot hired (Now remember i pay afrihost, who talks to frogfoot who manage the infrastructure, who used Nanotel to install it)

SO I had to get help from actual guy who was in my house installing my fibre, they dropped off the patch-cable on the same day. Afrihost is utterly useless

I dread the day my fibre experiences more issues and I have to deal with them again.
 
jadiwolv said:
Even the rep here on Mybb is useless ( not sure if its one person or many sharing the account) but i was forced to deal with him/them because my ticket was ignored for 3 weeks straight. Eventually got TRUE support by using the online chat on the website.

My issue is resolved and my ticket is still open. Dis mos kak die?
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I'm so sorry that I missed your inbox message. I'm not sure how that happened and I really do apologize.

jadiwolv said:
Just to add. I had packet loss for 3 weeks straight, unable to find the solution (NO HELP FROM AFRIHOST AFTER SENDING THEM TRACERT / SPEEDTESTS MULTIPLE TIMES). They did not even respond btw, after I did all the tests over and over, plugging directly into ONT, then using another cable, 3 x tests each time.

It ended up being my Fibre patchcable being faulty. I had to PERSONALLY contact the install team that frogfoot hired (Now remember i pay afrihost, who talks to frogfoot who manage the infrastructure, who used Nanotel to install it)

SO I had to get help from actual guy who was in my house installing my fibre, they dropped off the patch-cable on the same day. Afrihost is utterly useless

I dread the day my fibre experiences more issues and I have to deal with them again.
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I know that this situation has been horrible and I'm so sorry that you had to go through all this hassle in order to get this sorted out.

I do have to mention that this is not an official support channel and we are simply here to help you out and point you in the right direction. I know that I personally let you down here and I'm so sorry about this.

I can see that your ticket is closed and it was closed on the 11th of April - This was the ticket you were referring in PM.
 
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