Afrihost you must be joking!

Chevron

Chevron

Serial breaker of phones
Joined
Oct 2, 2007
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So I needed some back up data and picked up some Afrihost data as I keep hearing how much better they are than the MTN days.

So login in portal, choose package, pay with credit card all painless.

Then I want to log in with my details I get told that I need to submit a copy of ID. So I thought it would have been nice to know that before they took my money, but whatever.

Now I get an email saying that I can't use my account yet as someone needs to verify it.

Really now.

If there needs to be a human element at least make the account live so it can be used until a pleb can lick "verified".

Well whatever.

Cheers.

Next ISP that isn't retarded.
 
Chevron said:
So I needed some back up data and picked up some Afrihost data as I keep hearing how much better they are than the MTN days.

So login in portal, choose package, pay with credit card all painless.

Then I want to log in with my details I get told that I need to submit a copy of ID. So I thought it would have been nice to know that before they took my money, but whatever.

Now I get an email saying that I can't use my account yet as someone needs to verify it.

Really now.

If there needs to be a human element at least make the account live so it can be used until a pleb can lick "verified".

Well whatever.

Cheers.

Next ISP that isn't retarded.
Click to expand...

Heard of Rica and ID theft?
 
Unless there's a legal requirement to verify your identity, I agree that it's a stupid security measure. For large accounts I could understand the procedure of course, but a small backup account should be able to be purchased by a new customer at 3am if needed.
 
They should still be able to verify it on a sunday at this time, I think the "verifying agents" work quite late the whole week.
 
qwertydudeza said:
Heard of Rica and ID theft?
Click to expand...

xodosman123 said:
exactly...
Click to expand...

Has nothing to do with rica. The reason they gave is even more retarded:

Why do we need you to send us proof of your identity?

While we know that the vast majority of our new clients are honest and
trustworthy, the unfortunate truth is that in the past dishonest people used
fake details to sign up with us.

They then used up all of the traffic allocated to them and we had to absorb
this cost. This led to a significant increase in our overall costs.

For this reason we need to have this step in place so that we can
continue to bring you the best value ADSL packages and ensure that
your costs are never increased.
Click to expand...

So they complain when people use the data they paid for for.

I mean really.
 
Chevron said:
Has nothing to do with rica. The reason they gave is even more retarded:



So they complain when people use the data they paid for for.

I mean really.
Click to expand...

Are they maybe referring to Uncapped? I don't see how they can get away with having an active account without paying?
 
That is theft to take money and then deny me using the product.

AFRIHOST should be reported for doing this. Let me choose upfront what I need to do.
Once they have your money its not so easy to get it back.

Hey guys do not hide under the excuse of RICA etc.
 
Chevron said:
So I needed some back up data and picked up some Afrihost data as I keep hearing how much better they are than the MTN days.

So login in portal, choose package, pay with credit card all painless.

Then I want to log in with my details I get told that I need to submit a copy of ID. So I thought it would have been nice to know that before they took my money, but whatever.

Now I get an email saying that I can't use my account yet as someone needs to verify it.

Really now.

If there needs to be a human element at least make the account live so it can be used until a pleb can lick "verified".

Well whatever.

Cheers.

Next ISP that isn't retarded.
Click to expand...

Hi

Sorry to hear you haven't had a good experience with us.
We need to verify some information for new sign-ups, this is done as standard to protect both our clients and ourselves. Verifications are done pretty quickly though.
 
Chevron said:
Why do we need you to send us proof of your identity?

While we know that the vast majority of our new clients are honest and
trustworthy, the unfortunate truth is that in the past dishonest people used
fake details to sign up with us.

They then used up all of the traffic allocated to them and we had to absorb
this cost. This led to a significant increase in our overall costs.

For this reason we need to have this step in place so that we can
continue to bring you the best value ADSL packages and ensure that
your costs are never increased.
Click to expand...
So they complain when people use the data they paid for for.

I mean really.
Click to expand...
Surely you jest? :eek: :wtf:
 
AfriGuy said:
Hi

Sorry to hear you haven't had a good experience with us.
We need to verify some information for new sign-ups, this is done as standard to protect both our clients and ourselves. Verifications are done pretty quickly though.
Click to expand...

But still doesn't make sense.

You take my money. Then withhold my account.

If I had known I would have gone with another ISP. Very poor form.
 
Chevron said:
But still doesn't make sense.

You take my money. Then withhold my account.

If I had known I would have gone with another ISP. Very poor form.
Click to expand...

Nothing was withheld though, the account only needed verification to be activated.
I'm sure you can understand the need for verification?
 
AfriGuy said:
Nothing was withheld though, the account only needed verification to be activated.
I'm sure you can understand the need for verification?
Click to expand...

If the account wasn't withheld why couldn't I log in yesterday?
 
Chevron said:
If the account wasn't withheld why couldn't I log in yesterday?
Click to expand...

Once purchased, it goes into a verification state -this mostly happens for new sign-ups or accounts that have been dormant for some time.
Verification is done quickly by uploading a copy of your ID to ClientZone, the account is then active and ready for use.

While verifications can be a pain, they've become a necessity and assist in fraudulent accounts. ID theft is very real, and needs to see accounts be verified.
 
AfriGuy said:
Once purchased, it goes into a verification state -this mostly happens for new sign-ups or accounts that have been dormant for some time.
Verification is done quickly by uploading a copy of your ID to ClientZone, the account is then active and ready for use.

While verifications can be a pain, they've become a necessity and assist in fraudulent accounts. ID theft is very real, and needs to see accounts be verified.
Click to expand...

No worries. I no longer need the account anyway.

Just got an email saying that I got verified incorrectly and need to submit more docs.

So no thanks. Asked for cancellation.

Here's the response I got just an hour ago, after this morning receiving an SMS to say all is well:

Unfortunately, we ran into some problems verifying your account.
It was verified incorrectly and thus been suspended again.

Please make sure the copy/picture taken is clear, less than 1 MB in size and
that it is a colour scan if it is a scan. Kindly send another copy of your document.

Thank you so much and we apologize for the inconvenience caused.
Click to expand...
 
Chevron said:
No worries. I no longer need the account anyway.

Just got an email saying that I got verified incorrectly and need to submit more docs.

So no thanks. Asked for cancellation.

Here's the response I got just an hour ago, after this morning receiving an SMS to say all is well:
Click to expand...

Verification is inevitable I'm afraid, sorry to hear you'll be cancelling with us.
Sincerely wish you the best of luck going forward.
 
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