Afrihost

S

Skywalker786

Expert Member
Joined
May 4, 2009
Messages
1,491
Reaction score
33
I am totally regretting my move to Afrihost, I am paying for a 4meg line I never ever seem to get speeds more than 0.76. Speed test links me to the midrand server

I have phoned in many times to complain, gets lots of promises but nothing ever seems to get done about it.

And today as with most days you hold on for close onto 25 minutes to get somebody to assist you.

Am I the only one that seems to experience these problems?
 
Afrihost where dreaming when they thought that moving to MTN would be a better option. I will be cancelling at the end of this month that is for sure.
 
Try selecting a different server in speedtest? Some of them provide kak results.
 
strangely enough I have been having this problem from when i moved over in July. I am now demanding that they refund me the cost difference between a 1meg line and a 4 meg line
 
Since this big move 2 days ago my connection speeds are awful, html downloads at 25k! Granted they may still be ironing out problems on the new network but if it's still like this month end I will also cancel and go to faster pastures.
 
semaphore said:
MTN is the problem.
Click to expand...

I'm getting 620KB/sec average on my transfers from a premium news provider in Europe.

On a 6mb line. Not sure MTN is the problem? Maybe something specific to your account - pm AfriMan with your user details and ask him to poke around...
 
semaphore said:
MTN is the problem.
Click to expand...

lololol

MTN is not the problem, and I don't regret moving to Afrihost, im happy with them, im getting download speeds of +- 550kbs in a 4mb line and in mweb I use to get +-450kbs and I was paying R202 more. So mtn is not the problem......
Check your facts 1st please
:D
 
ThEoFuLeS said:
lololol

MTN is not the problem, xxxxx snip xxxxx So mtn is not the problem......
Check your facts 1st please
:D
Click to expand...
Fact is, Theo, that since the migration it all went to kak. Conduction a dozen speedtests daily not enough fact checking for you? I say it again: we are customers, users, not network engineers. It's not our job to check ****. When we get bad results it's the ISPs job to check and to repair.
But I gotta say some people here are overly dramatic; AH seems to be hard at work ironing out all the bugs and it's only a couple days now so I still have hope that the situation will improve pretty soon.
/me does not intend to swap ISP any time.
 
Skywalker786 said:
I am totally regretting my move to Afrihost, I am paying for a 4meg line I never ever seem to get speeds more than 0.76. Speed test links me to the midrand server

I have phoned in many times to complain, gets lots of promises but nothing ever seems to get done about it.

And today as with most days you hold on for close onto 25 minutes to get somebody to assist you.

Am I the only one that seems to experience these problems?
Click to expand...

Sorry that you are having a poor experience, we are doing our best to work out the finer details. Unfortunately "finer details" in this case is the small percentage of users who are having a horrible experience since the move. We do know about and we are investigating this. By and large though, most users are getting speeds we envisioned when we decided on the move. Our call centre agents are working tirelessly to assist clients, and I must say in most cases they are actually able to resolve the issues.

I'd like to assist i I can, so send me a PM so I can get one of our best guys to assist if possible :)
 
I see a couple of posts saying they'd prefer to cancel. Of course, we'd like you to stay, and we hope that you'll give us an opportunity to sort out the cause of your individual issues. I am confident that the move was a good one, and I know that Afrihost clients are going to reap the rewards. I wouldn't say this if I hadn't personally been running on MTN for a couple of months now, and constantly comparing the performance to our previous network and other ISP's in the market.

So, please stick it out, we're sure it will be sorted in the end. If you can't, we understand, and we'll be ready to welcome you back when things are running better.

:)
 
Everyone should also note that a lot of users have been having slow speeds since the Telkom Speed upgrades. I for one get less than 1Mbps for 75% of the day. On my 4Mbps Line. Same with other ISP accounts and Telkom Guest account. So before you blame AfriHost, use telkom's guest account and test the speed on saix.net.

User Name : guest@telkomadsl
Password : guest

It will only work on www.saix.net as far as I know. But you will be able to do speed tests there to see if it is not maybe your line or exchange.
 
HI

Apologies AfriMan, I forgot about you.

My problem with speeds and time frame for calls to be answered has been since I joined in July, so definitely not a problem with MTN.

I have made a number of calls to AH, sent email, with no joy. A guy called Clayton is excellent at calling back but not much joy as far as sorting out problems and ensuring promises made are kept.

Albert Foot used to be amazingly brilliant, but in the last 2 months since his promotion to support manager, absolutely now no joy to him responding to emails either.

I will pm you the email i was asked to email to Warren Naicker, unfortunately your call centre agent Motabang Mokoena insisted that i send the email to the generic support email and not directly to Warren.
 
Last edited:
AfriMan said:
I see a couple of posts saying they'd prefer to cancel. Of course, we'd like you to stay, and we hope that you'll give us an opportunity to sort out the cause of your individual issues. I am confident that the move was a good one, and I know that Afrihost clients are going to reap the rewards. I wouldn't say this if I hadn't personally been running on MTN for a couple of months now, and constantly comparing the performance to our previous network and other ISP's in the market.

So, please stick it out, we're sure it will be sorted in the end. If you can't, we understand, and we'll be ready to welcome you back when things are running better.

:)
Click to expand...


Just like you ducked my question in the previous thread why has the option not been given to clients to stay on IS? Or at least us taking over control of the accounts provisioned to us by you and pay the supplier directly. I understand you most likely have reseller rates of some sorts. But the option should have been made available.
 
ThEoFuLeS said:
lololol

MTN is not the problem, and I don't regret moving to Afrihost, im happy with them, im getting download speeds of +- 550kbs in a 4mb line and in mweb I use to get +-450kbs and I was paying R202 more. So mtn is not the problem......
Check your facts 1st please
:D
Click to expand...

LOLOLOLOL.

i did a lot of work with MTN i know their short comings.
 
Sorry to hear so many issues.

I'm experiencing some of the fastest speeds I've had on 1 meg (across multiple ISPs) since the MTN switch. :D
 
To confirm what some others have said.

I have had zero (0) issues since the move to MTN (except of course the initial hiccup with addressing). The performance has been excellent so far IMO.

I was one of the ones suffering for a month on the old IS network with a quarter of my 4mbps line speed being available during business hours so I know whats its like to suffer. I stuck it out for a month and now the performance is great for me.
 
I have no idea if "the small percentage of users " are all of your cape Town clients or just a few Cape town Clients, but the only notice on Afrihost mentions Cape Town specifically. I also don't know it the problems are coincidental with something that Telkom did.
What I do know is I have had great performance and reliability out of my Afrihost/is unshaped account for moths and often maxing out my 4Meg connection. It was like that even on Monday. Tuesday I couldn't connect at all, Yesterday and Today I have had so much latency I can't even reliably stream music, let alone video, I get bursts up to about half of my lines capacity, then nothing for an equivalent period.
I have no idea if it is because my connection has to now go to Jhb and back a couple of times to hit international or if my unshaped account is now shaped to hell, but the bottom line is that I am not getting what I am used to getting but still paying the same.
I will give Afrihost time to resolve it, I owe them that much, but it is not a network upgrade as far as I can tell.

Cheers
Chris
 
Skywalker786 said:
HI

Apologies AfriMan, I forgot about you.

My problem with speeds and time frame for calls to be answered has been since I joined in July, so definitely not a problem with MTN.

I have made a number of calls to AH, sent email, with no joy. A guy called Clayton is excellent at calling back but not much joy as far as sorting out problems and ensuring promises made are kept.

Albert Foot used to be amazingly brilliant, but in the last 2 months since his promotion to support manager, absolutely now no joy to him responding to emails either.

I will pm you the email i was asked to email to Warren Naicker, unfortunately your call centre agent Motabang Mokoena insisted that i send the email to the generic support email and not directly to Warren.
Click to expand...

Albert is no longer with us, so that might be why you are not getting response from him. He was a great asset to the team and his departure is definitely felt by the rest of the team.

I saw your PM, but wasn't sure if you wanted me to forward it on or not. I will do so.
 
semaphore said:
Just like you ducked my question in the previous thread why has the option not been given to clients to stay on IS? Or at least us taking over control of the accounts provisioned to us by you and pay the supplier directly. I understand you most likely have reseller rates of some sorts. But the option should have been made available.
Click to expand...

I can't duck something I don't even know about :)

I've posted this a few times, I can't respond to every single post or thread. There are hundreds per day (especially in a week like this) and I try to answer as many either generally or individually when I can. But I do respond to every single PM I receive.

So PM, and avoid the duck :)
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X