Afrihost

PetrolHead said:
Hi Afrigenie.

Check out the canned and weak response from your billing team.

Where are the account managers? I thought you were going to escalate this. Also, note that no mention was made of any of the other invoices. WFT!?

Good Day

Trust you are well:)

Please be advised that if you do a top up then the debit order is immediate.
The system will not wait for month end.
Unfortunately we are unable to even stop the debit order from going through.

Hope you will have a lovely day further.

Regards
Dimakatso

Have a great day and please let me know if I can help with anything else!

Warm regards

dimakatso
Afrihost.com
Pure Internet Joy!
Click to expand...

:cry:

Okay, let me go talk to Accounts in person and have them explain to me exactly what they think is happening, and then I will explain to them what really is happening. If needed I will get our Dev Team to rebuild your payment cycle.
 
PetrolHead said:
Hi Afrigenie.

Where are the account managers? I thought you were going to escalate this. Also, please note that no mention was made of any of the other invoices in the mail below.

What happens in the months where we end up using 4 or 5 random top ups on multiple adsl accounts?

Is AH publicly declaring that AH has no power to arrange for specific run dates for larger account holders and that AH has no choice but to submit a debit order of R 5 for each top-up which (in this case at least) incurs an additional bank charge of R16 per debit order created by AH?

Check out the canned and weak response from your billing team received this morning.

Good Day

Trust you are well:)

Please be advised that if you do a top up then the debit order is immediate.
The system will not wait for month end.
Unfortunately we are unable to even stop the debit order from going through.

Hope you will have a lovely day further.

Regards
Dimakatso

Have a great day and please let me know if I can help with anything else!

Warm regards

dimakatso
Afrihost.com
Pure Internet Joy!
Click to expand...

Easy solution is to use a credit card, no fees then.
 
Thank you Afrigenie.

I also upgraded two packages this morning.

Invoice numbers IN5932915 and IN5932914.

These types of upgrades usually experience their own individual debit orders as well. Both upgrades are just over R 20 but will double with the bank charges.
 
wingnut771 said:
Easy solution is to use a credit card, no fees then.
Click to expand...

Thanks Wingnut. We are not keen at all to get a business credit card but I guess we could run it from the debit card which is the same thing as I understand. Mmmm, interesting point. I think you may be onto something here.

Afrigenie? Would a quench debit card work for you guys? If yes, we are willing to give it a shot and then take it from there.
 
PetrolHead said:
Thanks Wingnut. We are not keen at all to get a business credit card but I guess we could run it from the debit card which is the same thing as I understand. Mmmm, interesting point. I think you may be onto something here.

Afrigenie? Would a quench debit card work for you guys? If yes, we are willing to give it a shot and then take it from there.
Click to expand...

I have to be honest, I am not too familiar with a quench debit card. I do know that it will work as long as it is a VISA or Mastercard. I have use my own Mastercard cheque card for my Afrihost payments and it works smoothly without any issues.
 
Awesome.

Please advise all that you have communicated to that we have changed our banking details to the VISA card so no more effort is required on AH's part for the time being.

Its a win win for all, I think.

Thank you Afrigenie.

THANK YOU WINGNUT!!!
 
Last edited:
PetrolHead said:
Awesome.

Please advise all that you have communicated to that we are going to change our banking details to the VISA card.

Its a win win for all, I think.

Thank you Afrigenie.

THANK YOU WINGNUT!!!
Click to expand...

Thanks Wingnut! :)
 
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