AirPods Pro Service Program for Sound Issues

$m@Rt@$$ said:
So my 1st Gen Airpods Pro started with the crackling sound issue over the weekend. I've had them just short of 3 years now.

Has anyone had this issue sorted out by Core?

AirPods Pro Service Program for Sound Issues – Apple Support

AirPods Pro Service Program for Sound Issues
support.apple.com
Click to expand...
Not personally but I know of more than one case where it's been handled by them without issue.

The issue is rather what people perceive as the issue and what they perceive as the issue so they have a specific test they perform on them and once that passes they give you new ones and forward the bill to Apple.
 
$m@Rt@$$ said:
So my 1st Gen Airpods Pro started with the crackling sound issue over the weekend. I've had them just short of 3 years now.

Has anyone had this issue sorted out by Core?

AirPods Pro Service Program for Sound Issues – Apple Support

AirPods Pro Service Program for Sound Issues
support.apple.com
Click to expand...

Both of mine crackled and I swapped mine out at the iStore in Somerset West without an issue, even though I bought them in Singapore. They still had the international exchange thing going but not sure about now though. Jeez, must've been two years ago or there abouts.
 
Actually, reading that link again you might be too late...

The program covers affected AirPods Pro for 3 years after the first retail sale of the unit.
Click to expand...

I'm not sure it refers to when you bought them but rather when they were first released to the public in Oct 2019...?
 
Spizz said:
Actually, reading that link again you might be too late...



I'm not sure it refers to when you bought them but rather when they were first released to the public in Oct 2019...?
Click to expand...

It will be the date they were first activated and you can see it under the info on your phone.
 
SauRoNZA said:
Not personally but I know of more than one case where it's been handled by them without issue.

The issue is rather what people perceive as the issue and what they perceive as the issue so they have a specific test they perform on them and once that passes they give you new ones and forward the bill to Apple.
Click to expand...
Spizz said:
Both of mine crackled and I swapped mine out at the iStore in Somerset West without an issue, even though I bought them in Singapore. They still had the international exchange thing going but not sure about now though. Jeez, must've been two years ago or there abouts.
Click to expand...
Thanks lads. My right ear bud is definitely crackling. It's really bad. They're pretty much useless now for anything except phone calls.
 
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