May as well forget about seeing anything like that in SA any time soon. Telkom don't give two ****s about their copper infrastructure anymore. Most of it has been stolen, they've done too little too late when it comes to precautionary measures, ie alarming the cable route (a simple, effective, and cheap process, really... no excuse besides incompetence), and now they refuse to replace the stolen infrastructure. This is a technology that requires a copper last mile network. Telkom have just made a 5 billion rand contract with MTN for wireless. They clearly don't give a damn about the only thing that they really have a monopoly over and the entire country depends on them for: a functional copper/fixed line last mile infrastructure. I've said it before, and I'll say it again - mark my words: They're in for big **** if they don't sort out the cable theft problem.
Telkom, perhaps you should go back to one of my faults and see why they were cleared with "Problem resolved and Service restored" when nothing's actually been done about the actual fault at all: 2733CRZ270110, 1606CRZ090410, 1457CRZ160410. Those are just the ref#'s from the last 3 months - I could also paste the other 10 which were also cleared since the line went down in March 2008? Why clear the fault if the service is still down? An account for a Telkom line is only credited if it's attached to a fault. These guys are persistent in making me pay for something I'm not receiving? Not only am I not receiving the service I pay for, but I have to sacrifice many hours of my time trying to organize stuff like this with incompetent idiots, using my CELL PHONE, which costs a fortune. Is this really how it's supposed to be? Is this the kind of service Telkom is proud to offer?
