All the great things Afrihost did in 2016

bwana said:
What they "did" is all well and good but I'm more concerned about what they're doing and from what I can tell it's not good.
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I think it's going to be a good product in the long run. Adding a shaped product allows us to drop pricing (just with the option to shape) without worrying that circumstances could arrive where we can't maintain a high quality product.

However, if all goes well, Shaped Capped users are not going experience any difference in product performance. It's like tsunami insurance. We just want to make sure that in the worst case we have some options, without having to spend millions to keep spare capacity in reserve for that possible emergency.
 
Madhawk said:
Yes, they started the year well, but ended 2016 by shaping the capped accounts.

It takes one bad egg to ruin the whole batch.

December 2016, the month Afrihost ruined capped accounts.
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I think everyone is missing that Unshaped Capped accounts are still there and the price has not changed (we just discontinued Double Data - which was a limited time promotional offer).

We introduced a new product (not affecting the old one) to give clients the option to keep their extra data if they gave us the option to shape (in an emergency).
 
I think you're speaking out of turn here, but you didn't do anything great this year. On the contrary, me as a client, you've succeeded in annoying me to the extent where if I had an alternative I'd gladly kick you to the kerb...

Shaping capped accounts? What planet are you from? And then you wonder why I canceled all my connectivity with you guys.

Shareholders be getting greedy...

We introduced a new product (not affecting the old one) to give clients the option to keep their extra data if they gave us the option to shape (in an emergency).
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This is not the casino thanks very much. The circus is that way... you can go do your magic trickery there...
 
Axis said:
Have they started throttling us yet? My speed has been about a quarter of what it should for the last two days.
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We're never going to throttle Capped DSL, and shaping will only be implemented when ALL other avenues have been aggressively exhausted.

If you're not getting the speed you should (especially on real-time services) then we need to troubleshoot.

Please also note that shaping policy changes are only going to be implemented in Jan, so nothing has changed right now.
 
Has that p**phol Gian Visser managed to get the shares back from MTN yet? If not, maybe try and run another "awesome" (reads lame) half-@ssed article again in 2017.

P.S. Please, whoever the editor is, expand that vocab a bit, and stop using the word awesome. There's literally a whole year to practice this, seriously. Things are actually starting to look professional here, but then I read the content... shame.
 
AfriMan said:
I think it's going to be a good product in the long run. Adding a shaped product allows us to drop pricing (just with the option to shape) without worrying that circumstances could arrive where we can't maintain a high quality product.

However, if all goes well, Shaped Capped users are not going experience any difference in product performance. It's like tsunami insurance. We just want to make sure that in the worst case we have some options, without having to spend millions to keep spare capacity in reserve for that possible emergency.
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I'm not overly concerned about the unshaped vs double data debacle. I'm cancelling at the end of the month because you're changing the free time eligibility threshold to one that is no longer economically viable for me.
 
DonaldMickey said:
Double data and shaping are not the only changes. Before double data and free time etc, x GB of unshaped capped data cost y rands, now x GB of unshaped capped data costs 2y rands - ie double the amount. Daylight robbery.
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Please don't forget that Double Data was not permanent, it was always meant to be discontinued.

So we offered X number of Capped DSL GB's at one price. For a while we were able to give you X+X (at the same price). Now we are saying that we can't keep giving X+X at that price, so you're going to be getting X, at the original. So nothing has changed.

We're just saying that you can opt to continue to get X+X (at the same price) if you allow us the option of shaping you when demand is very high, but otherwise you'll generally get the same experience.

At no time did we ever change the amount our clients pay us for the paid data they receive.
 
Please also note that shaping policy changes are only going to be implemented in Jan, so nothing has changed right now.
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Yeah like the last of the big spenders.
No thank you AH, I will stick with my current ISP... I am really glad I didn't come back to you guys when my ISP was on the rag.
 
Grimspoon said:
Yeah well done AH....you did great until the end when you announced your horse radish changes to capped accounts....all you have really done is move all your priority capped accounts to essentially uncapped accounts with crap performance. And using extra data as bait. Shame on you!

I noticed a change almost immediately, so don't tell us your rubbish about you will only throttle when necessary and that it probably will never happen.....CRAP!
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We haven't implemented any shaping changes, and that I can absolutely guarantee. This is only due to happen in January. And we will never throttle Capped DSL.

Remember that we introduced Shaped Capped DSL, Unshaped Capped DSL has not changed and we expect performance to be as it always was, possibly better since we can now minimise network congestion and contention by having more control. And the price for Unshaped Capped DSL has not changed, we simply discontinued Double Data, as it was set to end anyway (after we extended it earlier in the year).
 
This thread is amazing... its like damage control on steroids...
But honestly, so much complexity.... just for a friggen simple service... Ah wait, the cellular phone cartels played this game, hell they invented the game...
 
Randy_The_Squirrel said:
I think you're speaking out of turn here, but you didn't do anything great this year. On the contrary, me as a client, you've succeeded in annoying me to the extent where if I had an alternative I'd gladly kick you to the kerb...

Shaping capped accounts? What planet are you from? And then you wonder why I canceled all my connectivity with you guys.

Shareholders be getting greedy...

This is not the casino thanks very much. The circus is that way... you can go do your magic trickery there...
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I don't think it's possible to speak out of turn - it's literally my job to reply to you.

I am really not sure why you are so upset, particularly when you say you have no connectivity products with us. So we've offered a product at a certain level for a while, and now we offer a new product (at a cheaper price) to give users more choice and give us more control. It doesn't affect the old product at all, and the price remains the same. I don't think you've thought this through here - and have no idea why you are so angry when it's a product you don't use or intent to use.
 
AfriMan said:
Please don't forget that Double Data was not permanent, it was always meant to be discontinued.

So we offered X number of Capped DSL GB's at one price. For a while we were able to give you X+X (at the same price). Now we are saying that we can't keep giving X+X at that price, so you're going to be getting X, at the original. So nothing has changed.

We're just saying that you can opt to continue to get X+X (at the same price) if you allow us the option of shaping you when demand is very high, but otherwise you'll generally get the same experience.

At no time did we ever change the amount our clients pay us for the paid data they receive.
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I am sorry but I disagree. Forget about the double data and free time promotions for a second.

Let's pretend I was on a 200gb capped account before all the promotions. It was ushaped and I would get 200gb per month.

Now for the same 200gb capped and unshaped I would have to pay R399. That is double the amount of what I was paying before all the promotions for 200gb capped and unshaped.

I am not the only one to pick up on this.....

Same with 400gb. To get 400gb capped and unshaped now is R799 which is double what it was before the promotions.

EDIT: the price may have stayed the same if I chose the shaped option. But I am not referring to that. I am comparing unshaped capped prices from earlier this year (before promotions) to unshaped capped prices as from Jan 2017.
 
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bwana said:
I'm not overly concerned about the unshaped vs double data debacle. I'm cancelling at the end of the month because you're changing the free time eligibility threshold to one that is no longer economically viable for me.
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Unfortunately Free-Time was an experiment and we just could not keep it going on the lower products and still maintain the small margins we use for DSL.

But don't forget that After-Hours data remains in place, so you will always get that free data from midnight to 8am on any product - guaranteed.
 
Its like water...
So with AH, you have the capped water supply, the one that is clean and nice, now they want to tell you that at certain times (in an emergency nogal) you might get 100kPa less pressure.

So essentially they have gotten greedy and will charge you the same price for the untreated, greywater that is "uncapped"

[forum members please check my understanding here]
 
DonaldMickey said:
I am sorry but I disagree. Forget about the double data and free time promotions for a second.

Let's pretend I was on a 200gb capped account before all the promotions. It was ushaped and I would get 200gb per month.

Now for the same 200gb capped and unshaped I would have to pay R399. That is double the amount of what I was paying before all the promotions for 200gb capped and unshaped.

I am not the only one to pick up on this.....

Same with 400gb. To get 400gb capped and unshaped now is R799 which is double what it was before the promotions.
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That is not the case, the price remains exactly the same as it was before double data was introduced. The only exception is clients who had been on non-standard bundles which were created when there was a glitch in our software, and that is not more than a handful of cases. I'd be happy to check if that is the case on your side. Otherwise, any client on a standard bundle will be able to return to their pre-DOubleData standard Unshaped Capped product and there will be no increase in price.
 
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