Am I false informed.?

BertKu

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I had a hell of a problem to get my request and signed contract to have my 1 Mbit per second increased to 10 Mbit per second. After 36 days the saleslady of Telkom convinced a person to increase my speed, as I have been paying for 10mb/second.

Now I do a speed test and get from broadband 9.07 mb/s and from google speed test only 1.92 mb/sec. Both to the server in JHB, from Mosselbay . My life TV from overseas is stuttering like hell. Indicating that google speed test is probably more accurate then broadband.

Am I "bedonderd" what the Dutch would say, or is there a technical explanation for it.
Greatly appreciated.
Bert
 
What is the result if you do a test with speedtest.net to the country hosting your service?
 
Thank you LaracC for responding, Both tests say that the server is in JHB Bert.
 
Which TV service are you using?
 
Hi Larac.C, I have done now a test with speedtest.au and the speed is 5.04 MB/sec over 359 mS and with speedtest.in it is 7.98 Mb/sec over 233 millisecond. It state the average speed in South Africa is 5.22 Mb/sec and the world average is 14.81 Mb/sec.
It means that South Africa has a problem with implementing Fibre Optic technology. Also Telkom should not advertise 10Mb/sec when at no time in the last 5 days I have 10 Mb/sec, well I pay for it, but it varies from 3.4 to 9.07, but never going over 10 or at 10. Bert
 
DSL is a best attempt service and they advertise "up too".
International speeds are usually lower than local speeds.
It sucks, but that's just how it is. :(
 
LaraC, I understand that if the service is from International, that the speed maybe compromised and is lower. However we testing JHB server. I am 77, I don't say I am nearly 200. Why should Telkom give false expectations and state up to 10 when 95 % it is around 3.5 to 5.6 Mb/sec. They can do faster as I had a recording in the middle of the night at 02h00 at 989 Mb/sec and also 28.9 Mb/sec. Thus it can be done. Bert Sorry I am doing a braai and I am rushing between my meat and the computer. Forgive me if I am slow in responding.
 
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I'm not sure where those servers are located. I've tested my speed to Cape Town and Amsterdam as a point of comparison.
I do not seem to have connectivity issues.

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LaraC, I understand that if the service is from International, that the speed maybe compromised and is lower. However we testing JHB server. I am 77, I don't say I am nearly 200. Why should Telkom give false expectations and state up to 10 when 95 % it is around 3.5 to 5.6 Mb/sec. They can do faster as I had a recording in the middle of the night at 02h00 at 989 Mb/sec and also 28.9 Mb/sec. This it canm be done. Bert Sorry I am doing a braai and I am rushing between my meat and the computer. Forgive me if I am slow in responding.
Telkom offers a 10 megabits per second service.

This is the native speed capability of the copper from one end to the other at the last mile.

Beyond that there is some network overhead to make the magic happen.

You will never see an actual 10 megabits register on any test service for this reason.

Also your ability to receive also depends in the server's ability to send.

If that ability is only 5mb you will never see faster.

Also the tests you are doing are to a server in the location you choose. It's doesn't mean the server of the service is living there.

Your aren't false informed, just misunderstanding for a lack of technical knowledge.
 
Thanks LaraC, That is an interesting speed test program you are using. May I have the name? Yes at this time, at present, we are getting close to 10 Mb/sec. Most people have probably logged off. Thanks, if you can give you the name of the test program. Bert
 
Hi SauroNZA,

I am not going into an argument. But if you read my reply, I stated that i had measured in the middle of the night at 02h00 989Mb/sec. and also during the day for a short moment 28.9Mb /sec. So much for your copper statement. Yes you are right. I did my electronics 55 years ago, lots of 100 Kw radio tubes and 11 GHz beam transmitters and at the beginning of the transistors. This indeed you are right my electronics is not up to date and I like you to teach me how the software is done to allow 10 users to share the speed and that all still have 10 Mb/sec. What means ping, it is a time frame, but why does if vary from test to test. I am not tricking you in an argument, but love to know how it actual works. I remember, when I allowed a staff member to introduce the Unix on a 8 port 16 bit ONYX desk computer into South Africa, I was flabbergasted and did a lot of programming for fun. But today's technology has gone so fast in progress that yes, I have a lack of technical knowledge. Help me out and explain how it in principle works. Thanks Bert
 
Bert,

not all streaming services is the same ( or receives the priority needed).

if it is not official pay as you go websites(eg netflix , hulu , amazon etc), there is a good chance that the streaming is done via peer to peer protocols (torrents), which wil receive very low priority.

that being said - if telkom upgraded your line, test streaming capped data accounts from other ISP's ( afrihost, axxess have free accounts), and check if stream is stuttering.
 
Bert,

not all streaming services is the same ( or receives the priority needed).

if it is not official pay as you go websites(eg netflix , hulu , amazon etc), there is a good chance that the streaming is done via peer to peer protocols (torrents), which wil receive very low priority.

that being said - if telkom upgraded your line, test streaming capped data accounts from other ISP's ( afrihost, axxess have free accounts), and check if stream is stuttering.
Thank you Neo_X, I love to find somebody who could tell me in detail, how the test programme actual works and how it test that in the 70 millisecond it is X Mbits per econd and a few minutes later Y Mbits per second. I hope somebody can give me some insight. Bert
 
Hi all, here is the proof.

Unfortunately , it appears that I am not allowed to attach a 134,5 Kb word.docx file. I have not yet figured out how to upload a Outlook screen dump file. But believe me, I have proof of 970.75 Mb/sec in a time of 79 mS.

I am getting an error message that I have exceeded my download quota by 134.5 Kb.
Bert
 
Thanks LaraC, I apologize, It was a little sunlight on the screen and did not see Ookla. Nice extra speed test. I am now testing with 3 speed programmes and if Telkom hoovers around the 8 Mbits /sec I should not get stuttering in my live TV programmes. It will only happen when dropped below 6 Mbits. Thanks all for your help. I still think it is a cheek to give the impression by Telkom that it is always 10 Mbit/sec. refer adverts January and February 2018 for Rand 799 all included. Bert
 
Hi SauroNZA,

I am not going into an argument. But if you read my reply, I stated that i had measured in the middle of the night at 02h00 989Mb/sec. and also during the day for a short moment 28.9Mb /sec. So much for your copper statement. Yes you are right. I did my electronics 55 years ago, lots of 100 Kw radio tubes and 11 GHz beam transmitters and at the beginning of the transistors. This indeed you are right my electronics is not up to date and I like you to teach me how the software is done to allow 10 users to share the speed and that all still have 10 Mb/sec. What means ping, it is a time frame, but why does if vary from test to test. I am not tricking you in an argument, but love to know how it actual works. I remember, when I allowed a staff member to introduce the Unix on a 8 port 16 bit ONYX desk computer into South Africa, I was flabbergasted and did a lot of programming for fun. But today's technology has gone so fast in progress that yes, I have a lack of technical knowledge. Help me out and explain how it in principle works. Thanks Bert

Neither of those are possible. You might see those as a "peak" for a moment in time but that's not a real value and that's why it works on an average over a file size. Look at the final result not what it does in between as it's a measure of a file transferred from the server to your browser over time.

I think you are confusing a great many terms.

Also my copper statement is 100% accurate, but if you want to make up your own facts sure go right again.

You will NEVER see 10 megabits per second on a 10MB DSL line. NEVER, it's physically not possible for the technology.

Also you are misunderstanding some fundamental terms.

Megabits = 10 megabits DSL line.
Megabytes = 1 Megabytes / sec real world measure of what you'll see from the 10Mbit line.

Ping (latency) is the amount of time it takes for a single packet of data to be sent from your client to the server. This will always be different based on distance.

For instance internationally you will generally see a latency of 150ms because that's physically how long it takes to get from your PC to the closest network in SA, to the undersea cable and over it all the way to wherever it needs to go.

On a local network between your phone and your PC it would be 1-5ms depending on many factors.

Locally inside SA it should be less than 30ms in general.

So if you are watching NHL from an American server you are looking at a ping/latency of probably 180-250 ms on DSL and a general drop in overall speed the further away from you that the server is because there are so many different parties involved.

Your 10mbit link will in most cases only perform at full speed and lowest latency to servers inside South Africa.
 
Thanks LaraC, I apologize, It was a little sunlight on the screen and did not see Ookla. Nice extra speed test. I am now testing with 3 speed programmes and if Telkom hoovers around the 8 Mbits /sec I should not get stuttering in my live TV programmes. It will only happen when dropped below 6 Mbits. Thanks all for your help. I still think it is a cheek to give the impression by Telkom that it is always 10 Mbit/sec. refer adverts January and February 2018 for Rand 799 all included. Bert

Telkom can only guarantee what's in their own control.

So if they say it's 10Mbit it means they can offer you 10Mbit (minus overheads) on their own network between their own devices.

Outside of that you have your ISP (which may or may not be Telkom) and then you have probably 20 different parties involved before you get to your content.

It would be ridiculous to expect Telkom to hold all those parties accountable for the speed offering.

Let's put it in physical terms.

Telkom is selling you a hosepipe that can handle 10 litres of water per second. But someone else is supplying that water and therefore you can't blame the hosepipe if someone is using it to full capacity.

The overhead is the air in that pipe that wouldn't allow you to push through an exact 10 litres per second even though the size of the pipe allows for that, physics are still at play.

This is of course all under the assumption that everything is in order and working correctly and that there isn't a physical problem with your copper or router etc.
 
Telkom can only guarantee what's in their own control.

So if they say it's 10Mbit it means they can offer you 10Mbit (minus overheads) on their own network between their own devices.

Outside of that you have your ISP (which may or may not be Telkom) and then you have probably 20 different parties involved before you get to your content.

It would be ridiculous to expect Telkom to hold all those parties accountable for the speed offering.

Let's put it in physical terms.

Telkom is selling you a hosepipe that can handle 10 litres of water per second. But someone else is supplying that water and therefore you can't blame the hosepipe if someone is using it to full capacity.

The overhead is the air in that pipe that wouldn't allow you to push through an exact 10 litres per second even though the size of the pipe allows for that, physics are still at play.

This is of course all under the assumption that everything is in order and working correctly and that there isn't a physical problem with your copper or router etc.
Thank you SauRoNZA , but because of my account has gone haywire after 40 years as a Telkom customer, (Nothing to do with speed but wrong items added to the bill) I made screen dumps form all the speed tests I have done in the last 30 days. I have Telkom as a service provider and I select Telkom Johannesburg as my server for the Test. There should be no overheads and thus I may except between 8 and 10 Mbits per second, not 4 or 5. By law one cannot mislead a customer by giving half information. There is nothing wrong with me being disappointed and I understand that you try to defend Telkom, maybe you are an employee of Telkom or Telkom is a good customer of your organisation, by law the advert was misleading. I hope not that a clever lawyer arrange a class action against Telkom, as Telkom will loose. Thanks for your info. Bert
 
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Thank you SauRoNZA , but because of my account has gone haywire after 40 years as a Telkom customer, (Nothing to do with speed but wrong items added to the bill) I made screen dumps form all the speed tests I have done in the last 30 days. I have Telkom as a service provider and I select Telkom Johannesburg as my server for the Test. There should be no overheads and thus I may except between 8 and 10 Mbits per second, not 4 or 5. By law one cannot mislead a customer by giving half information. There is nothing wrong with me being disappointed and I understand that you try to defend Telkom, maybe you are an employee of Telkom or Telkom is a good customer of your organisation, by law the advert was misleading. I hope not that a clever lawyer arrange a class action against Telkom, as Telkom will loose. Thanks for your info. Bert
You would need to login to your Router for a start to confirm your line is actually connects at 10Mb before making any assumptions about speed tests.

It could be that the copper is not supporting 10MB or hasn't been configured yet.

Did you recently upgrade to 10Mb? Or is this maybe a new install.

And no I am certainly no fan or defender of Telkom even though at present they are also my ISP but I've also used a great many others.

I have however seen your pattern of behaviour and assumption before.

Telkom does not guarantee you 10MB anywhere. Go look and you'll soon realise you can't find it.

You have no SLA with them either to guarantee speeds and uptime.
 
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