Am I false informed.?

BertKu said:
Thank you SauRoNZA , but because of my account has gone haywire after 40 years as a Telkom customer, (Nothing to do with speed but wrong items added to the bill) I made screen dumps form all the speed tests I have done in the last 30 days. I have Telkom as a service provider and I select Telkom Johannesburg as my server for the Test. There should be no overheads and thus I may except between 8 and 10 Mbits per second, not 4 or 5. By law one cannot mislead a customer by giving half information. There is nothing wrong with me being disappointed and I understand that you try to defend Telkom, maybe you are an employee of Telkom or Telkom is a good customer of your organisation, by law the advert was misleading. I hope not that a clever lawyer arrange a class action against Telkom, as Telkom will loose. Thanks for your info. Bert
Click to expand...

Just one other thing. How are you connecting to your router/CPE ? Is the PC you are doing the speed test on connected directly to the router or are you on wifi ?
You can have an amazing internet connection and then absolutely rubbish speeds because of a poor wifi network.

One thing that confused me was if you have a fibre connection or ADSL connection. If you have ADSL its best effort and based on the distance between you and the exchange. If you are far away your speeds will never get to 1o meg... they sell it as "up to 10 megabit". So you then have the choice (like did) to either pay for a 4 meg connection and get 4meg or pay for a 10 meg connection and get 5 meg.

As mentioned above as well, test your connection with Netflix because it is a very reliable service. IF you can't stream Netflix you wont be able to stream anything.
 
Nerfherder said:
Just one other thing. How are you connecting to your router/CPE ? Is the PC you are doing the speed test on connected directly to the router or are you on wifi ?
You can have an amazing internet connection and then absolutely rubbish speeds because of a poor wifi network.

One thing that confused me was if you have a fibre connection or ADSL connection. If you have ADSL its best effort and based on the distance between you and the exchange. If you are far away your speeds will never get to 1o meg... they sell it as "up to 10 megabit". So you then have the choice (like did) to either pay for a 4 meg connection and get 4meg or pay for a 10 meg connection and get 5 meg.

As mentioned above as well, test your connection with Netflix because it is a very reliable service. IF you can't stream Netflix you wont be able to stream anything.
Click to expand...
Yes Directly with a cable to the ADSL line.
Unfortunately, the moderator does not allow me upload the proof that the test was for 900+ Mbit/sec. I assume that they testing sometimes the Fibre optics 100 Mb/sec line 100 meter away. But Now I am guessing that it is their testing or whether it is an broadband software error. I also measured 28.9 Mb/sec for a few minutes. Bert
 
SauRoNZA said:
You would need to login to your Router for a start to confirm your line is actually connects at 10Mb before making any assumptions about speed tests.

It could be that the copper is not supporting 10MB or hasn't been configured yet.

Did you recently upgrade to 10Mb? Or is this maybe a new install.

And no I am certainly no fan or defender of Telkom even though at present they are also my ISP but I've also used a great many others.

I have however seen your pattern of behaviour and assumption before.

Telkom does not guarantee you 10MB anywhere. Go look and you'll soon realise you can't find it.

You have no SLA with them either to guarantee speeds and uptime.
Click to expand...
I am absolute flabbergasted. I have proof, but the moderator is not allowing me to up load. Yes I do assume sometimes, so does millions of other people. But your remark is under the belly and not called for. >>>>I have however seen your pattern of behaviour and assumption before.<<<<Bert
 
BertKu said:
Yes Directly with a cable to the ADSL line.
Unfortunately, the moderator does not allow me upload the proof that the test was for 900+ Mbit/sec. I assume that they testing sometimes the Fibre optics 100 Mb/sec line 100 meter away. But Now I am guessing that it is their testing or whether it is an broadband software error. I also measured 28.9 Mb/sec for a few minutes. Bert
Click to expand...

You could be plugged straight into the exchange 1m away and you wouldn't hit 900mbps. The technology simply doesn't support speeds of that level.
It'll be a bug on tbe software you used to measure.

Anyway, you lose about 10% due to TCP/IP overheads. So 10mbps will probably give you closer to 9mbps. Depends on the packet sizes, so that's a guideline only.

You may also find that your ISP is throttling your speed during various times of the day. Often evenings are faster, in such situations. Give a couple other ISPs a try.
 
Messugga said:
You could be plugged straight into the exchange 1m away and you wouldn't hit 900mbps. The technology simply doesn't support speeds of that level.
It'll be a bug on tbe software you used to measure.

Anyway, you lose about 10% due to TCP/IP overheads. So 10mbps will probably give you closer to 9mbps. Depends on the packet sizes, so that's a guideline only.

You may also find that your ISP is throttling your speed during various times of the day. Often evenings are faster, in such situations. Give a couple other ISPs a try.
Click to expand...
You may also find that your ISP is throttling your speed during various times of the day. Often evenings are faster, in such situations. Give a couple other ISPs a try. >>>>>I can't, I am stuck to a 2 year contract.

Folks, you all have a good point, but that does not mean that I am not allowed to be disappointed. You all are boffins when it comes to the latest Technology with overheads or without overheads. I fell for the advert 10 MB/sec, not upto, not with overheads. Thus I can only blame myself. Bert Thanks all. I will figure a way out to be satisfied. Bert
 
BertKu said:
I am absolute flabbergasted. I have proof, but the moderator is not allowing me to up load. Yes I do assume sometimes, so does millions of other people. But your remark is under the belly and not called for. >>>>I have however seen your pattern of behaviour and assumption before.<<<<Bert
Click to expand...
Not sure how that is under the belly... But okay you seem like a very hard one to please.

And I guarantee you've misunderstood/misread your proof.
 
BertKu said:
I am absolute flabbergasted. I have proof, but the moderator is not allowing me to up load. Yes I do assume sometimes, so does millions of other people. But your remark is under the belly and not called for. >>>>I have however seen your pattern of behaviour and assumption before.<<<<Bert
Click to expand...

Upload it to e.g. www.zippyshare.com and share the link here.
 
BertKu said:
nfortunately I have no more time available , here are some examples.

http://www8.zippyshare.com/v/6dwnH2kK/file.html

http://www8.zippyshare.com/v/klvhib0G/file.html

http://www74.zippyshare.com/v/Ooi13LEh/file.html

Bert Thansk
Click to expand...

I have no clue how to open MSG files.

http://www.speedtest.net/
Use the above. After pressing Go, once the speedtest is complete, click the chain icon and paste the link of web here or paste the image here.
upload.png

Result:
7138255548.png

Please also log into your router and look for line stats.
Start > cmd
A black box will pop up.
In it type: ipconfig /all

If you are on Ethernet:
Code: 
Microsoft Windows [Version 10.0.16299.248]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Windows\System32>ipconfig /all

Ethernet adapter Ethernet 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
   Physical Address. . . . . . . . . : 
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : 
   IPv4 Address. . . . . . . . . . . : 192.168.0.110(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, 15 February 2018 19:58:20
   Lease Expires . . . . . . . . . . : Saturday, 20 April 2154 15:42:01
   Default Gateway . . . . . . . . . : [color="red"]192.168.0.1[/color]
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 
   DHCPv6 Client DUID. . . . . . . . : 
   DNS Servers . . . . . . . . . . . : ::
                                       8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled


Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3160
   Physical Address. . . . . . . . . :
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

C:\Windows\System32>
Type the Default Gateway into your browser, e.g. 192.168.0.1 or 192.168.1.1 or 10.0.0.1 being the most common.
If you're on WiFi the default gateway would be under Wireless LAN adapter Wi-Fi instead of the Ethernet adapter Ethernet.

Within that, look for line stats. Can't screenshot my one as 1. interface looks different according to router, 2. on fiber now.

EDIT:
Only saw this now:
BertKu said:
I am absolute flabbergasted. I have proof, but the moderator is not allowing me to up load. Yes I do assume sometimes, so does millions of other people. But your remark is under the belly and not called for. >>>>I have however seen your pattern of behaviour and assumption before.<<<<Bert
Click to expand...

Do you mean MSG files? Moderator doesn't stop you, the forum software does. Only images are allowed to be uploaded and only in certain sub forums (all sub forums allow external images though), plus the image is degraded unless one uses an external URL one that's not hosted on MyBB. Hosting fees would escalate quickly otherwise.
 
Last edited:
BertKu said:
You may also find that your ISP is throttling your speed during various times of the day. Often evenings are faster, in such situations. Give a couple other ISPs a try. >>>>>I can't, I am stuck to a 2 year contract.

Folks, you all have a good point, but that does not mean that I am not allowed to be disappointed. You all are boffins when it comes to the latest Technology with overheads or without overheads. I fell for the advert 10 MB/sec, not upto, not with overheads. Thus I can only blame myself. Bert Thanks all. I will figure a way out to be satisfied. Bert
Click to expand...

Bert, I feel your frustration. I think I have been disappointed with every single ISP and internet connection I have had.
 
Johnatan56 said:
/snip


Do you mean MSG files? Moderator doesn't stop you, the forum software does. Only images are allowed to be uploaded and only in certain sub forums (all sub forums allow external images though), plus the image is degraded unless one uses an external URL one that's not hosted on MyBB. Hosting fees would escalate quickly otherwise.
Click to expand...

You use MS Outlook to open them. Here are cropped versions of his pictures:
1.jpg
2.jpg
3.jpg

Bert, it looks like you might have an issue with your ADSL line. I would suggest you log a call with Telkom by dialing 10210, free from you home phone, and once you have received your ticket number, you can DM (Direct Message) @TelkomZA on twitter (if you have that) for a relativly quick response to your ticket. You can also find them on Facebook.

Those speedtest are useless as there clearly was an issue with the MyBB speedtest. I only use www.speedtest.net. Also keep in mind, non of them are perfect measures of testing your internet connection. There are a couple of things to look at. Start by logging a call with Telkom.
 
SauRoNZA said:
/snip

Ping (latency) is the amount of time it takes for a single packet of data to be sent from your client to the server. This will always be different based on distance.
/snip
Click to expand...

The time registered in a ping is the time it takes for a packet of data to be sent from your client to the server and back again.
 
BertKu said:
Yes Directly with a cable to the ADSL line.
Unfortunately, the moderator does not allow me upload the proof that the test was for 900+ Mbit/sec. I assume that they testing sometimes the Fibre optics 100 Mb/sec line 100 meter away. But Now I am guessing that it is their testing or whether it is an broadband software error. I also measured 28.9 Mb/sec for a few minutes. Bert
Click to expand...

That massive 900+ Mbit/sec result you saw was more than likely the data being cached into your browser and the "speed test application" reading it from local memory on your computer. This can happen when you run multiple consecutive or simultaneous test and refreshing the page.

To avoid this result, open a new "incognito page" each and every time you want to run a test. This will ensure that the data is not cached on your computer.

You will never get those speeds though ADSL in SA, maybe not even the world unless you are in a research facility testing advanced ADSL tech.
 
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Scooby_Doo said:
The time registered in a ping is the time it takes for a packet of data to be sent from your client to the server and back again.
Click to expand...

No.
The ping is the reaction time of your connection–how fast you get a response after you've sent out a request. A fast ping means a more responsive connection, especially in applications where timing is everything (like video games). Ping is measured in milliseconds (ms)
Click to expand...
It's just one way. It's how long the reply from server to you is.
 
Scooby_Doo said:
That massive 900+ Mbit/sec result you saw was more than likely the data being cached into your browser and the "speed test application" reading it from local memory on your computer. This can happen when you run multiple consecutive or simultaneous test and refreshing the page.
Click to expand...

but the other tests are 169 Mbps and he is on a 10 Mbps line.

Feels more like the speed test is has the wrong decimal place. Should be 1.6 Mbps and 9Mbps which would explain his speed issues.
 
Scooby_Doo said:
The time registered in a ping is the time it takes for a packet of data to be sent from your client to the server and back again.
Click to expand...
You are quite correct.

It kind of goes without saying but a little detail never hurts.
 
Johnatan56 said:
No.

It's just one way. It's how long the reply from server to you is.
Click to expand...
Nope he is quote correct.

It's the round trip time since an echo request is sent and an echo reply received.

I just didn't want to go into that much detail but should have known someone would want to dig deeper.
 
SauRoNZA said:
Nope he is quote correct.

It's the round trip time since an echo request is sent and an echo reply received.

I just didn't want to go into that much detail but should have known someone would want to dig deeper.
Click to expand...

We can also get more technical with it, but we are already way OT here.

It's the time it takes a packet to be sent, from your computer to the server, and a acknowledgement of receipt is received for said packet.
 
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