Amazing service from Telkom

S

Superhero

Active Member
Joined
Jun 27, 2006
Messages
72
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1
Location
Bryanston
I know everyone is always complaining about Telkom, but I must say, I've had the pleasure of dealing with them 3 times in the past year, and all times were great.

I applied for a brand new telephone line for my one apartment in Morningside and they installed it that same week. Then upgraded the line to ADSL 4mbps, and they were at my door the next day to activate it.

I had the 4Mbps ADSL line for exactly one year now, never, not even for 1 minute, was it down in that year, and I used it like crazy, believe me.

Second time came when I had phone lines installed for my business. Same thing, after placing the order, they did it in 1 week. And even better, the techie would call me and ask what time will suit me, and then they arrive exactly on time.

Last one was today. I phoned Telkom on Friday and asked them to install a 4mbps ADSL line at my new property in Bryanston. Today is Monday - and guess what, the technician came around and activated the line this morning. That's 0 business days waiting time!

Super impressed Telkom!
 
Just may be they are getting their shyt together .but try phoning support that is a pain.
 
Just phoned yesterday to help a friend set up the adsl , 40 minutes waiting for someone, and then another 30 minutes to find his order number so I could do verification. Plus I could barely hear the lady and she was half dead.Service still sucks as far as I am concerned.
 
paralystic said:
Just phoned yesterday to help a friend set up the adsl , 40 minutes waiting for someone, and then another 30 minutes to find his order number so I could do verification. Plus I could barely hear the lady and she was half dead.Service still sucks as far as I am concerned.
Click to expand...
Big difference between call centre and techies.... see post #2.
 
I went there last month to change debit order date. Went there today to tell them it is still not done. "this takes 2 to 3 month on main frame."
 
I've pretty much had great service from them as well (touch wood)... except for the call center guys of course...
 
Order a line over a month ago, got given a time when the techie would arrive...he doesnt pitch up. Then he arrives when Im not there over 4 hours later. Phone 10210 get told sorry sir but the technician did visit but said you werent there and the next appointment is only in 4 weeks time. F**K YOU TELSCUM. I hope you all lose your jobs when you get fined!
 
Recently a phone line went scratchy, so I tried the call centre number and it was a pain - didn't recognise the key presses when entering my number. So I went to their website and filled in a Faults Report.

Can you imagine my astonishment when a Telkom technician called less than half an hour later to ask if he could come round and check. He was here in ten minutes. It turned out the fault was on a pole. Fixed within an hour.

Marvellous service!
 
I think with any major corp these days servicing clients have their fair share of shining moments, in your case you just happened to experience that - in my experience in some cases it comes down to the person on the other side that you dealing with or the technician that is assigned to your call.

I have yet to experience fast and efficient service from Telkom, 2 months ago there was a fault on my line and it took 3 weeks to get it fixed - calling in everyday to the call center did not help and the technician suppose to give me a call to confirm that i was home...that never happened untill i went through almost all the call agents.
 
swsup97 said:
I think with any major corp these days servicing clients have their fair share of shining moments, in your case you just happened to experience that - in my experience in some cases it comes down to the person on the other side that you dealing with or the technician that is assigned to your call.

I have yet to experience fast and efficient service from Telkom, 2 months ago there was a fault on my line and it took 3 weeks to get it fixed - calling in everyday to the call center did not help and the technician suppose to give me a call to confirm that i was home...that never happened untill i went through almost all the call agents.
Click to expand...

I want to agree with swsup97. I phoned to get an ADSL line installed (3 months free adsl). Within a week, line installed, adsl activated and after 3 months no problems.

Then I phoned for my business line that was faulty. I could not get telkom to repaired it within 2 weeks. Two different areas, two different technician.

Yes, I think it comes down to who is on the other side.
 
My installation and activation took 4 days, this was 2 years ago. No problems since last week. They came out and fixed the lines with no hassle the same day I logged the call. The only and biggest issue I got with Telkom is their answering system on the helpdesk. Thumbs up.
 
I have had bad and good experiences with telkom but lately its all been bad.

and there call center is atrocious.

If you call just after 8 they answer within 'decent' time any other time you will be lucky if you get through at all.

should start a thread\competition "Longest time ever on hold with telkom".
 
Last edited:
Superhero said:
I know everyone is always complaining about Telkom, but I must say, I've had the pleasure of dealing with them 3 times in the past year, and all times were great.

I applied for a brand new telephone line for my one apartment in Morningside and they installed it that same week. Then upgraded the line to ADSL 4mbps, and they were at my door the next day to activate it.

I had the 4Mbps ADSL line for exactly one year now, never, not even for 1 minute, was it down in that year, and I used it like crazy, believe me.

Second time came when I had phone lines installed for my business. Same thing, after placing the order, they did it in 1 week. And even better, the techie would call me and ask what time will suit me, and then they arrive exactly on time.

Last one was today. I phoned Telkom on Friday and asked them to install a 4mbps ADSL line at my new property in Bryanston. Today is Monday - and guess what, the technician came around and activated the line this morning. That's 0 business days waiting time!

Super impressed Telkom!
Click to expand...


they do seem quite 'speedy' at our complex ;-) (MVE)
 
Yoh the Telkom in your area is on steroids!

Try phone them, it takes so long, you could go make a cup of tea, make a full lunch, eat that lunch, wash the dishes, and pack away the dishes and they still havn't responded to your call.

I took me a month to get 384kbps ADSL from Telkom. They said they "ran out of modems, and there is nothing they can do".
 
I took up the "Free" 3 months internet trial and received a R2000 bill after the 2nd month!
 
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