Amobia - Where are you?

dt513

dt513

Well-Known Member
Joined
May 20, 2013
Messages
331
MDE said:
What problems are/were you having?
Click to expand...

Hi Latency, slow download speeds and I mean 5-20Kbs on a 2Mb speed connection, very high packet loss. Since last year dec Ive had issues. Its normaly fine for few days then terrible for 3weeks.
 
dt513

dt513

Well-Known Member
Joined
May 20, 2013
Messages
331
MDE said:
Sounds like interference from other nearby wireless devices.

As right now this is my 2mb line.
http://www.speedtest.net/android/517763534.png

Which city you in.
Can you run a trace route.
Click to expand...

It is much better at the moment, at least for now. But I was getting pings of 100-3000msec to the DNS which is rather high. After phoning daily and telling them there was a problem with their network and not my connection they eventually sort of fixed it. I am in PE.
 
dt513

dt513

Well-Known Member
Joined
May 20, 2013
Messages
331
MDE said:
Sounds like interference from other nearby wireless devices.

As right now this is my 2mb line.
http://www.speedtest.net/android/517763534.png

Which city you in.
Can you run a trace route.
Click to expand...

I am suffering once again with Hi Latency and timeouts. I have no luck dealing with the support team in PE. When pinging the DNS I get a few low 5-15msec then a hole lot of 200-3000msec and a few timeouts and so on the hole time.

What steps can I take to get this resolved other than switch ISP?

I have added 2 trace routes:

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1
2 284 ms 304 ms 314 ms plz-nas-r2.amobia.com [196.45.17.12]
3 * * * Request timed out.
4 19 ms 18 ms 22 ms 41-133-246-1.dsl.mweb.co.za [41.133.246.1]
5 42 ms 40 ms 45 ms 197-84-8-10.cpt.mweb.co.za [197.84.8.10]
6 36 ms 32 ms 31 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
7 64 ms 67 ms 71 ms 197-84-5-225.cpt.mweb.co.za [197.84.5.225]
8 66 ms 130 ms 65 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
9 75 ms 66 ms 69 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
10 67 ms 73 ms 63 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
11 62 ms 58 ms 57 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
12 205 ms 209 ms 206 ms 66.249.95.8
13 206 ms * 268 ms 209.85.253.196
14 233 ms 225 ms 249 ms 209.85.240.28
15 216 ms 294 ms 219 ms 216.239.49.28
16 * * * Request timed out.
17 217 ms 217 ms 215 ms google-public-dns-a.google.com [8.8.8.8]

Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.100.1
2 144 ms 210 ms 166 ms plz-nas-r2.amobia.com [196.45.17.12]
3 * * * Request timed out.
4 17 ms 21 ms 13 ms 41-133-246-1.dsl.mweb.co.za [41.133.246.1]
5 47 ms 47 ms 42 ms 197-84-8-10.cpt.mweb.co.za [197.84.8.10]
6 37 ms 35 ms 37 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
7 97 ms 64 ms 60 ms 197-84-5-225.cpt.mweb.co.za [197.84.5.225]
8 * 72 ms 67 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
9 63 ms 63 ms 65 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
10 60 ms 68 ms 60 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
11 84 ms 55 ms 59 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
12 209 ms 215 ms 209 ms 66.249.95.8
13 205 ms 211 ms 204 ms 209.85.253.196
14 213 ms 210 ms 212 ms 209.85.240.28
15 208 ms 213 ms 265 ms 216.239.49.38
16 * * * Request timed out.
17 299 ms 300 ms 385 ms google-public-dns-a.google.com [8.8.8.8]

The 1st hop seems a bit high to me and it can go up to 3000.
 
MDE

MDE

Expert Member
Joined
May 18, 2009
Messages
2,247
Nope that's not normal...I had a similar issue a while back...seems like its way over subscribed. When I had this issue...I downloaded pingplotter (which trace routes and pings) and monitored over a few days. Then sent through to support@amobia.com

They assigned a senior server tech to the issue and eventually got sorted. Not sure what they changed but haven't had an issue since.

Just keep sending mails through and get them to phone you. Just make sure you have a trace route when its normal and when its bad.

You will deal with the idiots that keep saying that you must run a speed test and that if you achieve your line speed that you have no issues but if you have patience, you will speak to someone that knows what's going on...but keep insisting you speak to a senior server tech.

There's definitely something wrong with the server you on. Also ask if they can transfer you to a different server to test and see if things are different...because they have different servers for there hotspot service, capped and uncapped clients.
 
dt513

dt513

Well-Known Member
Joined
May 20, 2013
Messages
331
MDE said:
Nope that's not normal...I had a similar issue a while back...seems like its way over subscribed. When I had this issue...I downloaded pingplotter (which trace routes and pings) and monitored over a few days. Then sent through to support@amobia.com

They assigned a senior server tech to the issue and eventually got sorted. Not sure what they changed but haven't had an issue since.

Just keep sending mails through and get them to phone you. Just make sure you have a trace route when its normal and when its bad.

You will deal with the idiots that keep saying that you must run a speed test and that if you achieve your line speed that you have no issues but if you have patience, you will speak to someone that knows what's going on...but keep insisting you speak to a senior server tech.

There's definitely something wrong with the server you on. Also ask if they can transfer you to a different server to test and see if things are different...because they have different servers for there hotspot service, capped and uncapped clients.
Click to expand...

Thank you so much for the advice, I will do this right away.
 
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