An open letter to ic......

[-toady-]

I am at a loss. I checked our bandwidth last Sunday and all was well. We buy the smallest amount available from tradepage in Pinetown as we only use it for browsing. So we had 362.93 MBs left.

When I clicked on the bookmarked Bandwidth Monitor yesterday morning, the page appeared in a completely different format and despite even retyping the details we kept getting Access Denied.

I rang tradepage first thing and spoke to Hilary (always helpful)

She reassured me that our bandwidth would be carried over should we top up and that there had been no other login problems reported apart from one the day before.

My old man however, told me a somewhat different story last night.

He had phoned tradepage from his office and spoken to a guy who said that iBurst had changed everything suddenly, yesterday morning...*startled..

He gave my husband the helpdesk.wbs.co.za URL. Despite repeated efforts this wouldn't load properly.
So he rang tradepage again and spoke to a different bloke who said to leave off the www when typing in the URL.. http://helpdesk.wbs.co.za in other words..

This still didn't load fully. Where the bandwidth details should appear was a large blank section.

He tried again last night on OUR PC and finally met with success.

We then got the window saying bandwidth will no longer be carried over from next month and discovered we had a whopping 762.55 MB in spite of it reading only 362.93 last Sunday and it isn't even the end of the month! On the top left of the helpdesk page it said 'you are logged in as Ian Halliday'...??
Presumably the name of one of the guys at tradepage?

So I pointed my old man to the relevant thread in the iBurst forum regarding the stoppage of carryover bandwidth.
More weirdness.... only one page of the thread existed and it appeared to end in mid-air with questions left unanswered by Sean Green...

May I beg your assistance here?
There could of course be a logical explanation, though I do have an acknowledged tendency to think its dirty work at the crossroads...

Advice would be greatly appreciated....

 

[BTTB]

Hi Toady.
Just to confirm. Who are you directing your Open Letter to?
In other words who or what does ic stand for?
Regards,
BTTB.

 

[The_Unbeliever]

Toady - yes, I started that thread, and still is waiting for answers from Shaun Green.

From the tone of his post it seems as if he thought I did a bit of creative photoshopping, which is not the case.

Regards

Libs

 

[-toady-]

Hi -toady-

Here is a link to the thread that T_L started:
[thread=103599]iBurps cancelling monthly rollover?[/thread]

My understanding is that any iBurst data bundle bought in month X, is only carried over to the next month X+1, and not carried over to month X+2.

This is the ic BTTB I asked him because he did post in the particular link mentioned .... Tis all way too weird for me heheh...

 

[-toady-]

Just re-read -toady-'s post#1, and realised I must have been in a bit of a dwaal on Saturday and totally misunderstood what -toady- was asking me to comment on.

Anyhow, I have just Googled for "Ian Halliday", and ended up at Tradepage's website, which confirms that "Ian Halliday" is a part owner of Tradepage, I was a bit shocked to discover that Thami Mtshali [WBS] also owns a stake in Tradepage, but that is a tangential distraction.

-toady-, I don't think http://helpdesk.wbs.co.za/ should be displaying "Ian Halliday" when you login, if it was previously not doing that and was previously displaying the correct info, then it is likely that Tradepage is correct, i.e. WBS aka iBurst SA changed something on their [WBS] side, and it is now displaying something related to the iBurst reseller's contact person name - instead of the contact person's name for the account...

WBS is an enigma that haunts its customers.

Thanks for the reply ic.... *sigh... yeah it always worked fine before.. only this past week or so it suddenly became completely different and now we have to log in under this guys nick if we want to check our bandwidth...
wbs will be Government then presumably? If so I have to say it would make this crud worthwhile? I do believe that at last I may have EARNED their interest? As opposed to their mere amusement that is...*laughing insanely.....

 

[ambo]

IMO both Tradepage and WBS should be commenting on why the name of one of Tradepage's directors has displaced your own name on your own iBurst account when you login at http://helpdesk.wbs.co.za/.

Its been like that for years on every single iBurst account that tradepage sells (and I've had a few). They appear to sign up accounts in batches before they are ordered by clients and fill them with dummy data - probably assuming that the client will never go to the iBurst site and always contact them for any queries. Think Ian was the lucky sucker who got picked for the dummy data

 

[-toady-]

Its been like that for years on every single iBurst account that tradepage sells (and I've had a few). They appear to sign up accounts in batches before they are ordered by clients and fill them with dummy data - probably assuming that the client will never go to the iBurst site and always contact them for any queries. Think Ian was the lucky sucker who got picked for the dummy data

Lovely stuff.... see the colour of toad's face? Holding my breath waiting for Ian ? JK

 

[-toady-]

I did email Tradepage's Durban office yesterday, subject was for attn Ian Halliday, and provided a link to this thread with an invitation to comment, and briefly explained what it was about.

Best not to suspend one's breathing in anticipation of a response.

OK - that had my teeth falling out with delight no matter whether a response if forthcoming or NOT. You are a star!

I just send you two pm's which contents may remind you why I landed in this dwang in the first place.... Interesting to see whether they reach you as I am DEFINITELY running www.pseudomybroadband.co.za and not the Real Deal....