AND IBURST .... up again ...

N

Next Thing

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As a past subscriber - cancelled over a year and a bit ago -.

My 4th incident regarding billing since then.
Everyone check your bank accounts. They went a put a R1000 debit order against me on the 3rd. Phoned them up and it looks like a computer error. AGAIN.

I have given them till this afternoon by which time if I have not received a phone call from a manager apologising, I will be lodging a charge of theft against them with the police. If anyone else has the same issue and wants to join in please let me know and I will let you have the case number.

I am now sick and tired of their ****.
 
I did as well :P . These 4 incidents have been over a year an a half..

I have now just had enough.
 
Why exactly:

1) do iBurst still have canceled subscriber details lying on their billing system?
2) do banks allow debits that occur outside of contract? I'm hoping that banks institute an expiry of such scheduled debits, although I am becoming dubious of that.

These people need an audit mandated by the very banking institutions that trust these debits. What a joke.
 
Gary Waterworth said:
I have now just had enough.
Click to expand...

Hi Gary. I am sorry to hear about your experience with ibust.

I have been wondering about how the ibust accounts department keep getting away with their crap and I finally got an answer.

When large companies like ibust have to handle debit orders and so on they buy a banking service from one of our banks. I do not know a lot about them but I spoke to our accounts department of our company (who also use one of those systems) and found out a few interesting things.

Please remember I am not 100% sure of the facts, I am just telling you what I understood.

When I signed up with ibust they gave me a Nedbank account number to pay my modem cost into. So I am going to assume they still use Nedbank. That means they probably use Nedinfrom.

This system gives them unrestricted access any bank account they have linked to it. The only requirement is that they have written permission from the customer telling them that they are allowed to access the account.

Now this is a great system and it works really well but the buggerup is with the ibust accounts system. They automate the debits and if some retard messed up the settings you get debited the wrong amount. This is not Nedbanks fault. This is ibust abusing Nedbank.

So what you and any other ibust customer must do is contact Nedbank and lay a complaint against ibust. Do not try to have the debit reversed as it was not a real debit order. This was ibust abusing Nedbank to steal money from you.

Contact the Compliance Officer at Nedbank and inform him/her of how ibust abuses Nedbanks system. The only option Nedbank has is to suspend ibusts access to the system. :cool:
 
Well i am going 2 routes. If I get out early enough , I am going around the corner to the cop shop to lay a charge of theft. If not I will do it tomorrow.

Thanks for the info about Nedbank. I will also definately explore that route tomorrow. I am just so pissed off now that I will spend time and energy to cause ****.
 
Go for it Gary!

ibust never stole money from me but they did steal from two of my friends. Unfortunately they did get their money back so "no harm done"...
 
Well ..

Spoke with their Financial Director yesterday. He was a bit put out when I asked for his full name and contact details so that I could lay a charge of theft against him and his company. He said he would get someone to phone me that afternoon.
This morning I got a very apollogetic phone call from the head of accounts. I still suggest the rest of you check your back accounts. It seems there was a problem with them not knowing what the .... they must do when doing date -120day runs on accounts. They still couldnt explain why I had an amount 3 months ago in arrears as this account was closed a hell of a lot longer ago than that.

I have been promised a refund by this afternoon . I will check. If not, off 2 the cop shop to lay a charge. After that a chat with Nedbank ( and Nedinform who they still use ) to lay complaints as well. If nothing from Nedbank , complaints to the ombudsman.

Mistake or not , this is theft from me and in light of all the problems I have had with Iburst I will spend time and energy on this and I will not be satisfied with "oh well we made a mistake , here is your money back"
 
Well done Gary. Perhaps they will start taking money a little more seriously now. What bothers me is how they now appear to have the ability to explain in detail what went wrong but most other people get the cold shoulder.

Disgusting. I reckon you give them as little slack as they have provided the rest of the poor people who have been ripped off.
 
*applause*

maybe the head of finances will have a stern talk to his people and they will behave...

high time this sort of thing is sorted out.
 
Last edited:
MrH said:
They just love the blame their computer system when it's their incompetent staff that just love digging into your bank account as this 1,7mb clip below shows.:eek:

http://rapidshare.com/files/74439614/digging.wmv.html

EDIT: That shows you how the iburst debit system works behind your back.:)

Here is another 1.17mb clip of the accounts department staff hard at work in the afternoon:

http://rapidshare.com/files/74446551/Afternoons_in_offices.wm.html
Click to expand...

MrH, can you host those files on a different site please? I do not have a rapidshare account and the free link is a piece of :eek: ;)

Thanks!
 
Just checked my account - I also had R1000 taken off my account on 3 December. I ended my iBurst subscription in January this year.

I'm a waiting a callback. I will also call Nedbank.

Theft is exactly what it is.

I wonder how many R1000 debits will go unnoticed and undetected.

This company makes Telkom look like the Brady Bunch.
 
I have wondered exactly the same on many occasions. I wonder how many people have the same problems. A debit almost a YEAR later? Ridiculous!!

Nedbank Compliance Officer for the win!

Keep us apprised of your findings, Gatecrasher.
 
I did get a call from iBurst. The chap apologised profusely. Said it was his fault entirely. That it would be rectified by tomorrow.

I had an entire speech of indignation set out in my head in preparation for the call, but this guy just sounded so bleak and wretched that it all went out of my head.

But I will check my account tomorrow, and I will speak to Nedbank (which is also my bank) and put a stop in place in case there's another "error" in the future.
 
OK Guys, It might feel stupid to you guys but can any of you please tell what is IBurst actually, i dont know anything about it.
 
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