Another reason NOT to use etoll

Received 2 sets of invoices, with dozens of gantries listed, but only 3 awful photos. So how'm I supposed to know those apply to me and not to some clone??? This is senseless!
 
Albereth said:
Oh, I do have one other document from them - a letter (attached to an email) telling me that my dispute has been logged. My dispute was that I want evidence that I used the toll road.
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How did you lodge the dispute, I want to do the same.
I have two passes with no photos also received my invoice 3days after my discount period expired.
 
newviper said:
How did you lodge the dispute, I want to do the same.
I have two passes with no photos also received my invoice 3days after my discount period expired.
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I emailed [email protected]

It's on the statement - used the VPC account ID as a reference. Got response saying they'd logged it. Heard squat since then but their court has a ball in it.
 
Heh, can imagine Sanral's discomfort in a court of law when pressed for real, hard proof that vehicle X indeed went underneath a gantry, and that it wasn't a cloned numberplate...
 
It's now time for someone to proactively take legal action against Sanral as opposed to being reactive and waiting for them to prosecute before legal action is taken.

This is fraud in my books. They are well aware of the defects in their system and have done nothing to prevent it, going as far as to threaten people using their flawed system as a justification for it.

Time for some legal pain their way...
 
newviper said:
Thanks man
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This is the mail I sent:

A statement was received today referring to invoices that have not been received. Seeing that the only dates provided are for a period when the legal plates referenced were nowhere within 500km of the ridiculous and wasteful gantry system I would like copies of the invoices including photographic evidence of use of the roads by return email.
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The response:

Please find correspondence attached regarding your e-toll account.

You may contact us on 0800 SANRAL (726 725) or www.sanral.co.za should you require any further assistance or have difficulty viewing the attachment.

We thank you for your patronage and continued support.

Regards

e-toll
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There was a pdf attachment which I'm not attaching because I'm too lazy. The status line said:

Your e-toll enquiry is in progress and feedback shall be provided shortly.
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Interestingly the statements and invoices come from SANRAL - Violation Processing Centre (VPC) who all live in a Private Bag numbered X164. The email attachment came from SANRAL - Transaction Clearing House (TCH) who all live in bag number X113.
 
Albereth said:
I emailed [email protected]

It's on the statement - used the VPC account ID as a reference. Got response saying they'd logged it. Heard squat since then but their court has a ball in it.
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How long did it take them to respond to your e-mail.
I have mailed them 3 times since last week with no response.
The last time with the delivery receipt but no confirmation yet.
I don't get a message that it fails so no idea.
 
newviper said:
How long did it take them to respond to your e-mail.
I have mailed them 3 times since last week with no response.
The last time with the delivery receipt but no confirmation yet.
I don't get a message that it fails so no idea.
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Okay got my first response now
Enquiry Reference: 3035XX
Do you think they started on 0
And I love my phone number they have +27 11 0000
 
newviper said:
How long did it take them to respond to your e-mail.
I have mailed them 3 times since last week with no response.
The last time with the delivery receipt but no confirmation yet.
I don't get a message that it fails so no idea.
Click to expand...

Less than a week but I've had no further correspondence from them other than a new statement with made up numbers on it.
 
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