Anybody here using Level-7 on Vumatel?

ShaneE said:
So I've been with Level7 since December - Couldnt find much info on them but decided to give them a shot based on pricing... I get 220Mb/s (local) and 16Mb/s+ international, pretty consistently on my 200mb line (which costs less than 100mb everywhere else)
All in all, really happy with them, have only had to use support once (on a weekend, to reassign my MAC address), and had no issues at all
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You're happy with <10% of what you pay for for international? Some people are strange.
 
8BitLife said:
Hi,

Just out of interest, are you still happy with Level-7? Still getting good speeds and service?
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Yup still happy with them, wife and I have been working home full since March, and haven't had a single issue / downtime of any sort
 
Seems like they don't do month-to-month contracts. Minimum 6 month contracts which is not ideal.

Edit: If you point out to them that on their Vumatel shop page they say month-to-month they will cave with the caveat that you provide your own router.
 
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So they were supposed to take over my line on 1 May. I was told it will take one to four days for the line to be moved across (during which time I will not have internet). We are at the end of day four and I am still without internet. Not very impressed with them at the moment.

Edit: Three hours later and I have internet. Really used the full 4 days o.O Anyway, so far connection is good.
 
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lambch0p said:
@8BitLife How has the performance been since?
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Can't complain. Get the full 10mbps. Dota still has a 1ms ping as with previous ISP. There was a certain YouTube video (7 hour Age of Empires 2 video) that kept on buffering with previous ISP. Not doing so with current connection. Not really sure what means, but there you go.
 
Zertop said:
Unfortunately I've decided to cancel the account. It was somewhat unbearable. I ran speedtests for a few days. Here are the results:

View attachment 803791

No hard feelings though. I know they are investigating, however I need stability at the moment for work. Their support has always been top notch!
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@Zertop what did you use to measure this?
 
Their accounts department seems to be in disarray, especially when it comes to international payments! My nephew is based in Doha and has issues with his account on a regular basis. I am currently trying to sort out the re-connection of his service as they have suspended it due to non payment despite the fact that I have proof of payment for last month and this month!
 
lkswan747 said:
Their accounts department seems to be in disarray, especially when it comes to international payments! My nephew is based in Doha and has issues with his account on a regular basis. I am currently trying to sort out the re-connection of his service as they have suspended it due to non payment despite the fact that I have proof of payment for last month and this month!
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Hi There,

I have checked in with our accounts department and your account is overdue. Please forward a proof of payment as the funds have not cleared in our account as of yet.

Regards
 
Level7 said:
Hi There,

I have checked in with our accounts department and your account is overdue. Please forward a proof of payment as the funds have not cleared in our account as of yet.

Regards
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Thanks for your feedback, it doesn't make me any warmer as payment was made on 4/5/2021 and proof of payment was sent to your accounts department. This was an international transfer. I made payment personally AGAIN this morning and I am still waiting for the service to be reactivated! Level 7 now have 2 months worth of payment and the service is still not active!

Just as a matter of interest, I am so glad that I am not a Level 7 client and trust me, I do pay a bit more with my current provider, but boy, their service is excellent both from a service supply and accounts point of view.
 
lkswan747 said:
Thanks for your feedback, it doesn't make me any warmer as payment was made on 4/5/2021 and proof of payment was sent to your accounts department. This was an international transfer. I made payment personally AGAIN this morning and I am still waiting for the service to be reactivated! Level 7 now have 2 months worth of payment and the service is still not active!

Just as a matter of interest, I am so glad that I am not a Level 7 client and trust me, I do pay a bit more with my current provider, but boy, their service is excellent both from a service supply and accounts point of view.
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Sounds like instead of just paying your bills on time you rather go on myBB and make a fool of yourself?
 
Anybody else noticed speed upgrades? Yesterday I was on 10/10. Today I am suddenly on 20/10. I am assuming this is because Vumatel finally came to the party. And definitely not complaining but had no communication from Level-7 that they were going to do this. I guess I will see tomorrow if my bill has changed and by how much.
 
I am not an accountant and last did accountancy at school in 19voetsek and back then I learnt that a statement and invoice are two separate financial documents. It is my humble understanding that a statement is available on demand and indicates the current standing of your account between certain dates whereas an invoice is generated when payment for an account is due.
Why would a finance person then respond to a statement request with the following:

Good day,

I hope this email finds you well.

Kindly note that we will only be able to assist wit a statement tomorrow as the invoices are only sent on the 1st of each month.

Kindly note, that your prices should increase from tomorrow to the new pricing of R739.00 (This when Vumatel will be lowering prices and increasing speeds on most packages - ama zing)

I trust all is in order.

Regards,

I have had nothing but poor service from Level-7 finance department and will be terminating the subscription as from tomorrow 1st July 2021. I will much rather pay R30.00 more per month for a service where I no longer have to endure incompetence and have my blood pressure elevated close to stroking out.

Thanks Level-7 Internet, it has been one helluva ride!
Cheaper is not always better!
 
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