I'm not sure if anyone has been having an atrocious time with Metrofibres sales and customer service. I registered my order 12 April 2023. Follow up upon follow up and absolute nothing. Their phone lines never connect you to anyone. They never respond to their emails. Takes them 6 to 7 hours to respond on Facebook and after I type in a response... it's another 6 to 7 hours to respond. Anyone else has this issue???? As per ICASAs code of conduct... they have a responsibility to respond to customers queries. Has anyone else experienced this kind of service or shed light on whether they are under financial strain or anything like that??
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Appalling service at Metrofibre
- Thread starter gunman
- Start date
MakoPC
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Please do not go with MetroFibre directly, I would recommend you go with a ISP that has a presence on this forum such as Afrihost. They have 2 amazing reps that will assist you if you have issues, been with them myself for 7 months, had 1 issue, sorted within the hour, they also made my move from Openserve to Metrofibre as my FNO for easy