One can clearly see the emotion in the disillusion on what one expected from Telkom's ADSL implementation. We don't live in a country were access to international information and standards are prohibited any more and people obviously expected an ADSL service similar to International standards. This is for various reasons not the case.
Although I thought that at having all the issues/demands listed and to make Telkom aware of what the end-user (even if Telkom perceives it as the minority), it is unlikely that one can tackle all the problems and "requests" at the same time. I have re-read the latest ADSL page of Telkom and all the appropriate points are covered, from 3GB cap to Network shaping. The point is that most people don't realise the issue until they are impacted (disillusion stage).
What we do in our business to move forward is to make a list of all the enhancements and requests. We then prioritise the requests based on what would have the biggest impact. The idea then is to focus mainly on the top 3 or 4 to enable a successful implementation.
Can we make a list of all the issues, and then VOTE on which 2 or even 3 would best serve the community. I suggest that we take it conservatively in a manner that one feels that Telkom might give consideration too. Yes, we do want everything, but should tackle it in a way one would eat an Elephant - One byte at a time[
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Here is the short list as I see it from my side:
<font color="blue"><i>1. According to Telkom, the 3GB cap is merely in place due to International bandwidth/costs. Can Telkom at least try and implement the 3 GB cap measurement to ONLY apply then on that traffic?
2. Network shaping seems to hurt a lot of people more than Telkom is aware of. One should have a way of submitting/registering ports that are considered important. The main reason: Most people that need to connect to their office from home probably use some type of VPN or tunnelling connection and hence share their home Internet connection with work.
3. Poor Service. Some form of escalation should exist and clear time standards should be generally available to manage expectations. </i></font id="blue">
Well, those are my top 3. The others are also burning issues for me, but as an initial quick-win, feel they will gain us the most.
What do you feel about them and should we have some sort of voting?
My attempt to help us moving forward.
Although I thought that at having all the issues/demands listed and to make Telkom aware of what the end-user (even if Telkom perceives it as the minority), it is unlikely that one can tackle all the problems and "requests" at the same time. I have re-read the latest ADSL page of Telkom and all the appropriate points are covered, from 3GB cap to Network shaping. The point is that most people don't realise the issue until they are impacted (disillusion stage).
What we do in our business to move forward is to make a list of all the enhancements and requests. We then prioritise the requests based on what would have the biggest impact. The idea then is to focus mainly on the top 3 or 4 to enable a successful implementation.
Can we make a list of all the issues, and then VOTE on which 2 or even 3 would best serve the community. I suggest that we take it conservatively in a manner that one feels that Telkom might give consideration too. Yes, we do want everything, but should tackle it in a way one would eat an Elephant - One byte at a time[
]Here is the short list as I see it from my side:
<font color="blue"><i>1. According to Telkom, the 3GB cap is merely in place due to International bandwidth/costs. Can Telkom at least try and implement the 3 GB cap measurement to ONLY apply then on that traffic?
2. Network shaping seems to hurt a lot of people more than Telkom is aware of. One should have a way of submitting/registering ports that are considered important. The main reason: Most people that need to connect to their office from home probably use some type of VPN or tunnelling connection and hence share their home Internet connection with work.
3. Poor Service. Some form of escalation should exist and clear time standards should be generally available to manage expectations. </i></font id="blue">
Well, those are my top 3. The others are also burning issues for me, but as an initial quick-win, feel they will gain us the most.
What do you feel about them and should we have some sort of voting?
My attempt to help us moving forward.
