Are you using Prepaid Data Bundles (PPDB) & Why ??

vodacom3g said:
I assume you mean Vodacom? Please explain how Vodacom will 'take' your credit?
Click to expand...
I suspect Csnoopy's Vafia translates into 'Vodacom Mafia'...

@v3g, I believe what Csnoopy and others [myself included] are complaining about, is that data bundles - both CDBs and PPDBs, are not hard-capped, and that the connection doesn't stop when a data bundle is depleted, instead any pre-paid credit gets chewed up at a rate of R2.00/MB, similar situation for CDBs when depleted.

What we need is a new breed of both CDBs and PPDBs, that are hard-capped, such that when that new type of data bundle is depleted, the connection drops. Customers that want to use the original type of data bundles that allow OOBR data usage should be allowed to continue doing so, but for the rest of us, a disconnect on depletion is essential to avoid OOBR data usage.

Related thread: [post=1173620]Realtime Data Usage Monitoring & Notifications for Contract Data Bundles...[/post]
 
vodacom3g said:
I assume you mean Vodacom? Please explain how Vodacom will 'take' your credit?
Click to expand...

Thanks guys your interpretations are spot on.

@v3g If you a look at post number 35 that is what customercare told me. If you have funds available it will be used to pay for the PPDB OOB. To me that means the will be taking my credit, not so ?

This one is also from customercare

Dear Mr. wxyz

Thank you for your email communication to Vodacom.

Please note that your connection will be dropped once your data bundle has been reached if there are no funds in your account. If you have funds in your prepaid account then you will be charged R2.00 per megabyte. What & who gives Vodacom the right to do that on a PPDB?

Should you have any further queries, please contact us via e-mail at [email protected].

Warm Regards

Riyadh Currie

Email Contact Centre




:cool:
 
ic said:
I suspect Csnoopy's Vafia translates into 'Vodacom Mafia'...

@v3g, I believe what Csnoopy and others [myself included] are complaining about, is that data bundles - both CDBs and PPDBs, are not hard-capped, and that the connection doesn't stop when a data bundle is depleted, instead any pre-paid credit gets chewed up at a rate of R2.00/MB, similar situation for CDBs when depleted.

What we need is a new breed of both CDBs and PPDBs, that are hard-capped, such that when that new type of data bundle is depleted, the connection drops. Customers that want to use the original type of data bundles that allow OOBR data usage should be allowed to continue doing so, but for the rest of us, a disconnect on depletion is essential to avoid OOBR data usage.

Related thread: [post=1173620]Realtime Data Usage Monitoring & Notifications for Contract Data Bundles...[/post]
Click to expand...

@ic. For contracts it should not be necessary all options are already built in they just need to be set. I actually saw this at a friend up the road. That is why I have been saying that it should be set by default to lock from day 1. Then the user can go into vc4me and set his own levels or call 155 to do it.

PPDB should stop at bundle value finish and klaar. If Vodacoms system is not realtime enought they should take the loss why should we have to forfeit our credit :mad: again it is the customers fault. :eek:

:cool:
 
Csnoopy said:
@ic. For contracts it should not be necessary all options are already built in they just need to be set. I actually saw this at a friend up the road. That is why I have been saying that it should be set by default to lock from day 1. Then the user can go into vc4me and set his own levels or call 155 to do it.

PPDB should stop at bundle value finish and klaar. If Vodacoms system is not realtime enought they should take the loss why should we have to forfeit our credit :mad: again it is the customers fault. :eek:

:cool:
Click to expand...
You're not understanding the problem with CDBs, have a look at the thread I linked to in my previous post, IOW [searchforum]"Call Limit"[/searchforum] is useless due to the lack of realtime data usage monitoring for CDBs.
 
OK, got it.

Just like there are people asking to be hard capped, so there are more, according to our research) asking NOT to be hardcapped, but alerted when the bundle depletes.

As already discussed, by managing your balance you can ensure that you don't go OOB. So there is a solution available for PPDB's.

If we do hardcap, we can be sure to get a flood of complaints when downloads stop halfway.
 
ic said:
You're not understanding the problem with CDBs, have a look at the thread I linked to in my previous post, IOW [searchforum]"Call Limit"[/searchforum] is useless due to the lack of realtime data usage monitoring for CDBs.
Click to expand...

Ok got it.

I am just concerned that new systems are just going to take longer to plan, be accepted & implemented.

I have been on the contract side but without the options that the VSP users have. That is 10 times worse because it takes a month before you really really know where you are.
 
vodacom3g said:
OK, got it.

Just like there are people asking to be hard capped, so there are more, according to our research) asking NOT to be hardcapped, but alerted when the bundle depletes.

As already discussed, by managing your balance you can ensure that you don't go OOB. So there is a solution available for PPDB's.

If we do hardcap, we can be sure to get a flood of complaints when downloads stop halfway.
Click to expand...

@ic then you are right, yet again, have 2 systems I think that is what you meant. 1 for the people that dont care what they pay and 1 for the people that can only afford so much at a time. If we have to manage so can they also manage. You dont download 200Megs if you only have 100megs left or do you/they? I dont want to pay more than what I have to.
 
Csnoopy said:
vodacom3g said:
OK, got it.

Just like there are people asking to be hard capped, so there are more, according to our research) asking NOT to be hardcapped, but alerted when the bundle depletes.

As already discussed, by managing your balance you can ensure that you don't go OOB. So there is a solution available for PPDB's.

If we do hardcap, we can be sure to get a flood of complaints when downloads stop halfway.
Click to expand...
@ic then you are right, yet again, have 2 systems I think that is what you meant. 1 for the people that dont care what they pay and 1 for the people that can only afford so much at a time. If we have to manage so can they also manage. You dont download 200Megs if you only have 100megs left or do you/they? I dont want to pay more than what I have to.
Click to expand...
Yes, that is what I am suggesting: 2 different sets of data bundles, call them type-A and type-B,

where type-A data bundles is a set containing the current existing
{contract data bundles of various sizes; pre-paid data bundles of various sizes} and

where type-B data bundles is a different set containing new
{contract data bundles that are hard-capped of various sizes; pre-paid data bundles that are hard-capped of various sizes}

This would allow Vodacom to keep both sets of customers happy - those that are stupid and want to pay for OOB usage, and the rest of us that would rather have the connection stop & disconnect so we can buy another data bundle or use another connection, or whatever.
sky.akash said:
Csnoopy said:
With a 500Meg PPDB when am I suppose to get my first sms warning ?

:cool:
Click to expand...
I think ic mentioned one at 95%. ic please confirm:)
Click to expand...
I'm fairly sure that I got at least one other SMS long before 90%.

I'm not exactly sure what percentage, let me just say that at HSDPA download speeds the nearly-depleted SMS was quite close to the now-depleted and you will be charged R2.00/MB SMS. Sadly I lost those SMSes when I uninstalled HMC and switched to HMP :(.
 
Last edited:
I'm also on Vodacom PPDB. Well, I have to be, cos my voice contract is with MTN. :p

Love the simplicity, it's just too easy to load your simcard from internet banking and simply send 'MYGIG 2' to 100. That's it.

I'm a happy camper. :)
 
ic said:
Yes, that is what I am suggesting: 2 different sets of data bundles, call them type-A and type-B,

where type-A data bundles is a set containing the current existing
{contract data bundles of various sizes; pre-paid data bundles of various sizes} and

where type-B data bundles is a different set containing new
{contract data bundles that are hard-capped of various sizes; pre-paid data bundles that are hard-capped of various sizes}

This would allow Vodacom to keep both sets of customers happy - those that are stupid and want to pay for OOB usage, and the rest of us that would rather have the connection stop & disconnect so we can buy another data bundle or use another connection, or whatever.
Click to expand...

I can almost not believe what v3g is saying that there are more xxxx people that would like to pay OOB than have a lock on there account.:eek:
 
sky.akash said:
Maybe those are the people that don't understand the billing system very well and then end up with the R10k bills.:o
Click to expand...

If Vafia sees your bill is already hitting R5k, they will most probably phone you and offer to unblock your simcard for international voice calls.... :p
 
I'm with IC on the idea of having a capped and non capped PPDB. Actually what could be simpler that having an option in v4me to turn your cap on or off at your leisure. To make v3g happy it can be off by default :p
 
morkhans said:
I'm with IC on the idea of having a capped and non capped PPDB. Actually what could be simpler that having an option in v4me to turn your cap on or off at your leisure. To make v3g happy it can be off by default :p
Click to expand...
That's actually the reason why I suggested a different set of data bundles that are hard-capped - we want the hard-capping to be switched on by default, but since there are silly people out there that don't use download managers to pause & resume downloads, they can continue to use the original uncapped set of data bundles, whilst we [hopefully someday] choose to use data bundles that are hard-capped to prevent any OOB usage.
 
ic said:
That's actually the reason why I suggested a different set of data bundles that are hard-capped - we want the hard-capping to be switched on by default, but since there are silly people out there that don't use download managers to pause & resume downloads, they can continue to use the original uncapped set of data bundles, whilst we [hopefully someday] choose to use data bundles that are hard-capped to prevent any OOB usage.
Click to expand...

It doesn't take much reading to realise that when your bundle is exceeded you will get billed at OOB rates. (Yes some people will always claim ignorance after the fact). I personally think it will be more flexible if you can switch your cap on / off rather that buying a capped bundle and then being stuck with it if you have some emergency. The cap feature could then also be extended to CDB as well. Rather than buying a capped contract.
 
morkhans said:
It doesn't take much reading to realise that when your bundle is exceeded you will get billed at OOB rates. (Yes some people will always claim ignorance after the fact). I personally think it will be more flexible if you can switch your cap on / off rather that buying a capped bundle and then being stuck with it if you have some emergency. The cap feature could then also be extended to CDB as well. Rather than buying a capped contract.
Click to expand...

There already is a 'softlock' option on 4me for CDB. Problem is the latency in the stats.

So, when we get 'real-time billing' for CDB, it should all come together.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X