Article: Decentralised license booking system gets thumbs-up

"Most people hailed the intervention and endorsed the new approach by the department."

uhhhhm, isnt this how the old system worked before it got screwed up?
 
Bwhaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa Re-invent the wheel and claim is MORE rounder than the previous designs
 
This baffles the mind. Surely the centralised system should work better. Otherwise bank branches and most other systems would be decentralised. This just means that the system was not implemented well and rather than scrapped, it is better that it be improved or rewritten.
 
Mercurious said:
This baffles the mind. Surely the centralised system should work better. Otherwise bank branches and most other systems would be decentralised. This just means that the system was not implemented well and rather than scrapped, it is better that it be improved or rewritten.
Click to expand...

The central call centre made it easier for 'Driving schools' to bribe the operatives for a preferential booking date and bump people down the line.
 
"The department would determine the future of the contact centre approach after studying the findings of the impact assessment."

Sooooo ... anyone know when this impact assessment is done? Originally it was said to take 3 months and then they'd decide on a way forward. 3 months are up ...
 
Mercurious said:
This baffles the mind. Surely the centralised system should work better. Otherwise bank branches and most other systems would be decentralised. This just means that the system was not implemented well and rather than scrapped, it is better that it be improved or rewritten.
Click to expand...

Thier information systems may be centralised, but last time I checked banks as a whole are still very much decentralised for anything that requires face to face contact. Which is the same deal with licence bookings.

The whole call centre approach was a pig trough for some tenderprenuers. You still had to fill in the forms, you still had to get your eyes tested, you still had to go and pay in person. All it supposedly facilitated was the allocation of booking the actual date and time of the test - so it (badly) replaced the most trivial step of the booking procedure.
 
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